Contests & Promotions
- No contest or promotions at this moment
Cash Rewards†
† Please note that when an agency relinquishes their IATA accreditation they can no longer continue to use that IATA number for bookings after the official IATA/BSP closure date. Cash rewards will not be paid on tickets issued following the IATA/ BSP closure date. This applies even if access to www.aircanada.com/agents has not yet been removed. It is the agency's responsibility to ensure bookings are not made with the associated relinquished IATA number.
Brochures and Presentations
Fuel Surcharges
Agency Tools
Web Sales Report Tool
- FAQ and glossary (PDF)
- Login and Password Reset (PDF)
Guides & References
Goodwill Policies / Travel Advisories
Goodwill Policies / Travel Advisories
Frequently Asked Questions
- Business Class - Transcontinental (PDF)
- Air Canada Altitude Overview ( PDF)
- Flight Pass Purchased in the U.S. (PDF)
- Group Reservations eff. June 3 (PDF)
- London-Heathrow Terminal 2 “The Queen’s Terminal” (PDF)
- New Booking Class Alignment Brief (PDF)
- Preferred Seats (PDF)
- Servicing Travel agents - Agency Help line (PDF)
- TSA PRE ✓™ (PDF)
- UA and Continental Merger (PDF)
- Web Link (PDF)
- Zonal Boarding (PDF)
Product Summary
Fare Structure Summary
- Sun (PDF)
- North American (PDF)
Air Canada Corporate Rewards
- FAQs
- Rewards Threshold (PDF)
Policy and Procedures
- 100% ET for ARC (PDF)
- Air Canada eUpgrades
- Ancillary Product Purchase (PDF)
- Baggage policy for members of military (PDF)
- Bereavement Travel (PDF)
- Change to phone line for travel Agencies (PDF)
- CRS Booking and Ticketing Procedures (PDF)
- Debit memo policy - US (PDF)
- ET Procedures (PDF)
- Electronic Ticketing
For ET Reversal on GDS ET Files please contact Marina at financebsp@aircanada.ca who will assist in determining if a reversal is applicable. - Group Policy & Ticketing Instructions (PDF)
- Group Policy and Ticketing instructions for bookings made on/after June 3, 2013 (PDF)
- Group Summary (PDF)
- Group Summary eff. June 3 (PDF)
- Irregular Operations (PDF)
- Refund Guidelines and Processing Fee (PDF)
- Ticketing Violation-Cross Border Throw-Away Tickets (PDF)
- Transfer of flights from Air Canada to Air Canada Rouge™ (PDF)
- Transfer of flights from Air Canada to Air Canada Rouge™ - Hawaii (PDF)
- Travel Advisory Policy and Procedures (PDF)
- UA/CO codeshare on Air Canada (PDF)
Reduced Rate Travel
Reduced Rate Travel
- 2015 AD75 Program (PDF)
- Ersi eXperts Special (PDF)
- eXperts FAQ (PDF)