Request missing points
Missing points for a flight? Please submit a flight missing points request.
For other transactions, you can find the information you need below to request missing points from our financial, car rental, hotel, retail and other partners. In many cases, you can even request points when you didn’t show your Aeroplan card at purchase!
Before you make your request, we suggest you:
- Double-check your transactions in your Aeroplan dashboard to see if your points were credited. Remember, it can take up to 2 months in some cases.
- Gather your receipts and invoices.
Financial partners
TD, American Express, CIBC and Chase
Details
Close
Car rental partners
AVIS, Budget and Payless
Details
Close
Hotel partners
Accor, Best Western International and more
Details
Close
If you booked directly with the car rental partner, you can submit a request for missing points up to 6 months after the activity.
If you booked directly with the hotel partner, you can request missing points by contacting the partner directly up to 6 months after the activity. Make sure to include a copy of your hotel invoice or receipt, along with your Aeroplan number, name, address and telephone number(s).
Accor Live Limitless
Best Western International
Choice Hotels International
- Ascend Collection Hotels
- Clarion
- Comfort Inn/Comfort Suites
- Cambria Suites
- Econo Lodge
- Mainstay Suites
- Quality Inn
- Rodeway Inn
- Sleep Inn
- Suburban Extended Stay
Coast Hotels and Resorts
Gouverneur Hotels
Hilton Honors®
InterContinental Hotels Group
- Candlewood Suites
- Crowne Plaza Hotel
- Holiday Inn Express
- Holiday Inn Hotels & Resorts
- Hotel Indigo
- Intercontinental Hotels & Resorts
- Staybridge Suites
Langham Hotels
- The Langham Hotels
- Langham Place Hotels
- Chelsea Hotel
- 88 Xintiandi
Marriott International
- Marriott Hotels & Resorts
- JW Marriott Hotels & Resorts
- Renaissance Hotels
- EDITION Hotels
- Autograph Collection
- Courtyard by Marriott
- Residence Inn by Marriott
- Fairfield Inn & Suites by Marriott
- Marriott Conference Centers
- TownePlace Suites by Marriott
- SpringHill Suites by Marriott
- Marriott Vacation Club
- The Ritz-Carlton Hotel Company, L.L.C.
- Marriott Executive Apartments
Pan Pacific Hotels Canada & USA
Radisson Rewards™
Shangri-La
Wyndham Worldwide
- Wyndham Hotels and Resorts
- Ramada
- Days Inn
- Super 8
- Wingate by Wyndham
- Baymont Inn & Suites
- Microtel Inns & Suites
- Howard Johnson
- Travelodge (United States only)
- Knights Inn
- Hawthorn Suites
Travel partners
Air Canada Vacations, Mozio, Rocketmiles, and hotels and car rentals booked through Aeroplan
Details
Close
Retail and other partners
Aeroplan eStore, Points.com, Starbucks, LCBO and more
Details
Close
Multi-partner promotions
Special promotions and offers
Details
Close
You can request missing points from our travel partners by contacting them directly.
Air Canada Vacations
Missing points for a flight? Submit a flight missing points request.
Hotels and car rentals booked through cxLoyalty for Aeroplan Members
Mozio
Rocketmiles
You will not be able to request missing points with any of our in-store retail partners if you forgot to show your Aeroplan card at the time of purchase. For any other request, please contact the partner directly.
Aeroplan eStore
Request missing points for a purchase made through the Aeroplan eStore.
Points.com for points purchased, gifted or transferred
Starbucks
