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How to prepare for travel
1
View entry requirements
2
Enjoy a touchless travel experience
Download the Air Canada mobile app for touchless travel, from check-in to takeoff.
Learn more
3
Day of travel
Before you travel
Tips on how to pack and prepare to get through airport security efficiently.
Understand your carry-on limitations:
- Each customer can carry-on one standard article and one personal item. Learn More.
Organize your bags:
- Electronics are easily accessible.
- Liquids, aerosols ands gels don’t exceed 100ml and fit into 1 clear, resealable plastic bag no more than 1L in capacity.
- Some items can’t be brought onboard an aircraft. Others can only go in your checked baggage. Batteries, pocket knives and oversized liquids, aerosols or gels have restrictions. Check CATSA’s “what can I bring” tool for more information.
- When you pack your checked bag, consider adding your name and contact information to the exterior of your luggage and into a secure pocket in the event that your bag tag is lost in transit.
Make your airport outfit easy and functional:
- Shoes that are difficult to remove, items that contain metal like large belt buckles or excessive layering could require secondary security screening or slow you down at the screening checkpoint.
How to check in
We offer several simple ways to quickly check in to your upcoming flight, including the Air Canada app.
When to arrive at the airport
Review check-in and boarding times for your itinerary. Arriving less than 2 hours prior to departure for domestic travel and less than 3 hours prior to international/transborder travel could result in a delay to your travel plans.
Expedite your security screening
There are a few things that you can do to make your airport experience more efficient.
- Keep your boarding pass easily accessible for scanning as you go through security touchpoints.
- Have your liquids, aerosols or gels stored in a clear plastic bag.
- Take your liquids bag and electronic devices out and ready to put into separate plastic bins.
- Remove any belts or items that could be flagged by the metal detector.
- Put your change, keys and cellphone in your carry-on and other personal items such as your coat in the plastic bins.
Day of travel
Airports are busier than usual. Learn more about what to expect and how to be prepared for your travel journey.
Before you travel
Tips on how to pack and prepare to get through airport security efficiently.
Understand your carry-on limitations:
- Each customer can carry-on one standard article and one personal item. Learn More.
Organize your bags:
- Electronics are easily accessible.
- Liquids, aerosols ands gels don’t exceed 100ml and fit into 1 clear, resealable plastic bag no more than 1L in capacity.
- Some items can’t be brought onboard an aircraft. Others can only go in your checked baggage. Batteries, pocket knives and oversized liquids, aerosols or gels have restrictions. Check CATSA’s “what can I bring” tool for more information.
- When you pack your checked bag, consider adding your name and contact information to the exterior of your luggage and into a secure pocket in the event that your bag tag is lost in transit.
Make your airport outfit easy and functional:
- Shoes that are difficult to remove, items that contain metal like large belt buckles or excessive layering could require secondary security screening or slow you down at the screening checkpoint.
How to check in
We offer several simple ways to quickly check in to your upcoming flight, including the Air Canada app.
When to arrive at the airport
Airports are much busier than normal and you must arrive for your flight earlier than usual. Review check-in and boarding times for your itinerary. Arriving less than 2 hours prior to departure for domestic travel and less than 3 hours prior to international/transborder travel could result in a delay to your travel plans.
Expedite your security screening
Security lines are longer than usual. There are a few things that you can do to make your airport experience more efficient.
- Keep your boarding pass easily accessible for scanning as you go through security touchpoints.
- Have your liquids, aerosols or gels stored in a clear plastic bag.
- Take your liquids bag and electronic devices out and ready to put into separate plastic bins.
- Remove any belts or items that could be flagged by the metal detector.
- Put your change, keys and cellphone in your carry-on and other personal items such as your coat in the plastic bins.
Changes and cancellations
We have implemented flexible and expanded change and cancellation options.
Booking the right fare for you is simple
Enjoy a variety of fare options – From our lowest non-refundable Basic fares when your plans don't change to fully refundable Comfort and Latitude fares with endless benefits - you choose the fare type that meets your travel needs.
If your flight is cancelled, you get a refund – If your flight is cancelled for any reason and we don’t rebook you on another flight that departs or arrives within three hours of your original departure or arrival time, or if we add a connection to your itinerary, you can request a refund.
Simplified flexibility with Aeroplan – Aeroplan fare options which include a change fee now have a simplified structure with a new anytime change fee. Learn more.
To change or cancel your booking, contact your original booking source:
- For bookings made directly with Air Canada (including aircanada.com, the Air Canada app, and our contact centres), or Kayak, Google Flights, and Skyscanner you can manage your booking or call 1-888-247-2262 (for international and other numbers, visit aircanada.com/othernumbers).
- For bookings made using Aeroplan points you can also manage your booking or call 1-800-361-5373 (for international and other numbers, visit our customer support page).
- For bookings made with a Travel agent or any online travel agency (for example, Expedia or Priceline), contact them directly for assistance.
- For Air Canada Vacations bookings, please call 1-800-296-3408 or visit the Air Canada Vacations site.
- For Air Canada for Business bookings, please call 1-888-335-4189 or visit the Air Canada for Business site.
Looking to make a new booking? Simply visit aircanada.com.
For changing or cancelling your booking:
- All eligible fare tickets issued on or before July 5, 2022 for original travel between March 1, 2020 and July 5, 2023 can be cancelled and the full value can be transferred to an Air Canada Travel Voucher or converted into Aeroplan points with a 65% bonus.
- Eligible fare tickets other than Basic issued on or after July 6, 2022 can be cancelled and the full value can be transferred to an Air Canada Travel Voucher or converted into Aeroplan points with a 65% bonus.
- Basic fare tickets issued on or after July 6, 2022 are non-refundable and cannot be transferred to an Air Canada Travel Voucher or converted into Aeroplan points.
- Existing bookings may only be changed or cancelled up to 2 hours prior to departure.
- Refundable tickets will be refunded as per the applicable fare rules; a cancellation fee may still apply.