Accounting Support
Receipt Requests
For past travel requests such as ticket receipts, confirmations including proof of travel/flight cancellations and charge inquiries; simply go to the Receipt Request application and your request will be answered in approximately 5-12 business days.
Please ensure a charge query is for an actual charge and not a hold on funds. A hold on funds is done to ensure adequate funds are on hand prior to processing and is not an actual charge.
Credit Card authorization reversal requests
If customers credit card “open to buy” limit has been impacted due to multiple purchase attempts or if an authorization reversal is urgently required, please contact (confidential): Sharon.luchuck@aircanada.ca **NB: Please provide tokenized CC#, (or first 6 and last 4 digits), $ amount, date and contact phone#.
Refunds
Refunds Past Travel
To request a Refund for ticket that you are unable to process; simply go to the Ticket Refund Application
Past Travel Ticket Refund Application
Refund Services
Air Canada
Refund Services
P.O. Box 6475
Winnipeg, MB.
R3C 3V2
Refunds Future Travel
Please contact the merchant who sold the ticket. If unable to process, call Air Canada Customer Service at 1 888 247 2262.
Commission Inquiry
Please send an email to agencyweb@aircanada.ca
Debit Memos
Debit memos must be disputed through BSP/ARC
For any other queries, please send an email to salesaudit.verificationventes@aircanada.ca.
Air Canada
Sales Audit
P.O. Box 1979
Winnipeg, MB.
R3C 3R3
Airport Service Information
Contact your Air Canada Help Desk for assistance
Bereavement Policy
- Contact your Air Canada Help Desk for assistance
- Click for Bereavement Travel Form
BSP Canada
Email: bspcanada@iata.org
Cash Reward/Commission
Email: agencyweb@aircanada.ca
Customer Relations
Prior to travel
Contact the Air Canada Help Desk.
Past travel
To make an inquiry regarding past travel, please click on assistance
Name Corrections
- Contact your Air Canada Help Desk for assistance
- Can be made within 72 hours of departure
- Review Selling Air Canada online FAQ
Passenger Sales Contacts
| Western Canada: BC, Manitoba, Alberta, Saskatchewan |
Fax: (604) 270-5790 Fax: (416) 263-5556 |
| Prairies | Fax: (416) 263-5556 |
| Ontario | Fax: (416) 263-5556 |
| Ottawa and Quebec | Fax: (514) 422-0208 Toll Free Fax: 1 (888) 665-1717 |
| Atlantic Canada | Toll Free Fax: 1 (888) 665-1717 |
Password Reset
Reset of revoked website password
Contact your agency Master User. Master Users and agencies not using the Master User functionality must contact:
Technical Support Desk: 1-888-247-2262
Registration Assistance
For initial registration only email: agencyweb@aircanada.ca
Schedule Change Policy
- Contact your Air Canada Help Desk.
- Review CIC*170/61
Special Services Information (ie. WCHR)
- Contact your Air Canada Help Desk for assistance
- Click on Special Services
Tax Exempt Bookings
GST, HST and QST exempt passengers as well as continuous journey itineraries
- Can be made online.
- For additional information, review Selling Air Canada online FAQ
Web Technical Support
For technical support and navigational assistance with all web booking, including Flight Passes:
Tel: 1-888-247-2262
Web Link
To request a web link
E-mail: agencyweb@aircanada.ca
Other
Other Air Canada Contact Information*
*External sites. Clicking on the link will open a new window.