October 1, 2024
Terms and Conditions applicable for All Services
ALL SERVICES
Applicable Terms and Conditions for all services
| North America, Sun | South America, Transatlantic, Mainland China and Transpacific |
||
|---|---|---|---|
| Cabin | Online Rate | Online Rate | Interline Rate |
| First/Business/Premium Economy | 4% | 7% | 3% |
| Economy | 3% | 4% | 1% |
| Basic | 0% | 1% | 0.5% |
| Group Travel - North America only | 5% | ||
| Flight Passes | 4% when purchased at aircanada.com/agents |
Applicable Carriers
Air Canada Carriers
Air Canada and any carrier with whom Air Canada has a capacity purchase or wet lease agreement who operates on behalf of Air Canada under the “Air Canada”, the “Air Canada Rouge” or the “Air Canada Express” brands, as well as The Landline Company Inc. in its capacity as an operator of ground transportation on behalf of Air Canada.
Transatlantic Joint Venture Carriers (JV)
Air Canada Carriers, Deutsche Lufthansa AG, Austrian Airlines Inc., Swiss International Airlines Limited, Brussels Airlines, Edelweiss Air, Discover Airlines, United Airlines Inc., and any carrier which has a wet lease agreement whereby they operate on behalf of said carriers.
China Joint Venture Carriers (JV)
Air Canada Carriers and Air China LTD applicable only for mainland China (section 1) Time of Ticketing
Time of Ticketing DOES NOT apply to:
- Change fees, seat selection fees, meals, upgrades, and all other optional products and services fees
- All net fares, including Leisure/ Group net fares and IT/BT (no fare ticketing)
- Small and medium enterprise tickets identified with a PN # or any other account number
- Corporate contract tickets identified with a "CC" corporate contract number, a Star Alliance contract number or any other corporate contract number in the tour code box, including tickets with no corporate discount applied
- Aeroplan redemption tickets, Industry reduced rates, Air Canada Vacations air-only tickets, Bereavement fares and any other discount program fares
- Taxes, surcharge and any fees/charges entered in the tax boxes
- Group bookings on Sun, South America, Transatlantic, mainland China and Transpacific
- Round the World RTW fares
- Infant fares not occupying a seat
- Tickets issued via the Air Canada Web link
- Retroactive Time of Ticketing; it is the responsibility of the travel agent to claim the correct time of ticketing upon ticket issuance
Booking and Ticketing
| Booking Channels | aircanada.com/agents, GDS, AC NDC certified channels |
| Tour Code | Must be entered in the tour code box of GDS tickets at time of ticketing for all services except North America as per below: |
| Commission Box and Payment |
|
| Applies to |
|
| Combination of booking classes |
|
| Combination of services |
Examples: |
| Stopover |
|
| Exchanged Tickets | Tour Code is required for all services except North America, even when TOT was claimed on original ticket, or if TOT is not applicable due to even exchange (i.e. no additional collection) |
| Refunds | Time of Ticketing is recalled on refundable tickets |
| Taxes, Surcharges, Fees/Charges |
In addition to fare, Agency is responsible for collection of all applicable taxes, fees/charges and surcharges valid at time of ticketing. |
| Split Ticketing | When customer has requested a round-trip, Agency shall not issue two one-way tickets in lieu of one round-trip ticket |
North America & Sun Time of Ticketing
NORTH AMERICA – no Tour Code
SUN – Tour Code SUN4
Additional Terms and Conditions
| North America/Sun | |
|---|---|
| Booking Classes | Online Rate |
| Business/Premium Economy: J, C, D, Z, P, O, E, A | 4% |
| Economy: Y, B, M, U, H, Q, V, W, S, T, L, K, G | 3% |
| Basic: all Economy classes with fare basis ending in -BA | 0% |
| Group Travel | 5% for North America only |
| Flight Passes | 4% when purchased at aircanada.com/agents |
Origin – Destination
North America: Within Canada and between Canada - United States (includes Alaska and Hawaii)
Sun: Between Canada - Caribbean, Mexico and Central America (USA not permitted)
Antigua, Aruba, Bahamas, Barbados, Belize, Bermuda, Cayman Islands, Costa Rica, Cuba, Curacao, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Mexico, Panama, Puerto Rico, Saint Lucia, Saint Maarten, St. Kitts and Nevis, St-Vincent, Trinidad and Tobago, Turks and Caicos Islands.
Subject to change based on Air Canada schedule
Plating Air Canada 014
Permitted Carriers
Air Canada Carriers
All segments of the ticket must be marketed by Air Canada and operated by an Air Canada Carrier
Additional Permitted Carriers
Canadian North 5T, Central Mountain Air 9M, Bearskin JV, Air Creebec YN, PAL Airlines PB and Pascan Aviation P6 permitted on domestic Canada segment(s) provided that one segment is marketed by Air Canada and operated by an Air Canada Carrier
Specific to Transborder itineraries, United Airlines and United Express are permitted on segments flown within the U.S. provided that the transborder segment is marketed by Air Canada and operated by an Air Canada Carrier and the U.S. domestic segment(s) is marketed AC
Example: YYZ DFW AC DFW IAH AC*UA (AC marketed, UA operated) - IAH DFW AC*UA DFW YYZ AC
Refer to Terms and Conditions applicable for All Services for other terms and conditions
South America Time of Ticketing
SOUTH AMERICA – Tour Code SAM4
Additional Terms and Conditions
| South America | ||
|---|---|---|
| Booking Classes | Online Rate | Interline Rate |
| Business/Premium Economy: J, C, D, Z, P, O, E, A | 7% | 3% |
| Economy: Y, B, M, U, H, Q, V, W, S, T, L, K, G | 4% | 1% |
| Basic: all Economy classes with fare basis ending in BA | 1% | 0.5% |
| Flight Passes | 4% when purchased at aircanada.com/agents |
Origin – Destination
Between Canada - South America (USA not permitted)
Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guyana, Guyana, Paraguay, Peru,Suriname, Uruguay and Venezuela
Plating Air Canada 014
Permitted Carriers Air Canada Carriers
For Online Rates to apply:
- All segments of the ticket must be marketed by Air Canada and operated by an Air Canada Carrier
- Canadian North 5T, Central Mountain Air 9M, Bearskin JV, Air Creebec YN, PAL Airlines PB and Pascan Aviation P6 are permitted on domestic Canada segment(s) provided that all other segments are marketed and operated by Air Canada Carriers
For Interline Rates to apply:
- Flights between Canada – South America must be AC nonstop marketed and operated
- Maximum of 2 segments on other carriers, in each direction
Refer to Terms and Conditions applicable for All Services for other terms and conditions
Transatlantic Time of Ticketing
TRANSATLANTIC – Tour Code ATL4
Additional Terms and Conditions
| Transatlantic | ||
|---|---|---|
| Booking Classes | Online Rate | Interline Rate |
| First/Business/Premium Economy: F, A, J, C, D, Z, P, O, E, N, G, R | 7% | 3% |
| Economy: Y, B, M, U, H, Q, V, W, S, T, L, K | 4% | 1% |
| Basic: all Economy classes with fare basis ending in BA, BV, BQ and LGT | 1% | 0.5% |
| Flight Passes | 4% when purchased at aircanada.com/agents |
Origin – Destination
Canada, the United States and/or Europe, Middle East, India, Africa, Commonwealth of Independent
States and Russia Point of Origin INDIA not permitted Eligible countries listed below
Plating Must be a Transatlantic Joint Venture Carriers (AC 014, LH 220, LX 724, OS 257 or SN 082) and the plating carrier must market or operate at least one transatlantic segment
Permitted Carriers Transatlantic Joint Venture Carriers (JV) Applicable Terms and Conditions for all services
For Online Rates to apply:
- All segments must be marketed and operated by a JV carrier
- Canadian North 5T, Central Mountain Air 9M, Bearskin JV, Air Creebec YN, PAL Airlines PB and Pascan Aviation P6 are permitted on domestic Canada segment(s) provided that transatlantic segments are marketed and operated by any of the Transatlantic Joint Venture Carriers
- Itineraries can include any of the following carriers, provided that the transatlantic
segments are marketed and operated by any of the Transatlantic Joint Venture Carriers:
AccesRail, AC* operated by SNCF, Air Baltic, Air Dolomiti, Air Malta, Air Wisconsin, Cape Air, City Airlines, City Jet, Commut Air, Deutsche Bahn AG, Eurowings, Eurowings Europe, GoJet Airlines, Helvetic Airways, Lufthansa Cityline, Luxair, Mesa Airlines, OEBB Austrian Federal Railways, Regional Carriers DBA United Express, Republic Airways, SBB Swiss Railways, Silver Airways, SkyWest Airlines, SunExpress, UA* operated by Amtrak
- Also eligible for Online rate are itineraries between:
- Canada – Great Britain, Ireland or Amsterdam connecting in London (all airports) to British Airways, provided the plating carrier is 014, and all transatlantic segments are operated by Air Canada Carriers
- Canada – Ireland connecting in London (all airports) to AC marketed flights operated by Aer Lingus AC*EI (Belfast is excluded)
For Interline Rates to apply:
- All transatlantic segments must be marketed and operated by a Transatlantic Joint Venture Carrier
- Maximum of 2 segments on non-JV carriers in each direction
Routing examples:
- YUL FRA LH* AC (LH marketed, AC operated) FRA BEY LH - BEY FRA LH FRA YUL LH*AC = online rate, plating AC 014 or LH 220
- YUL CDG AC CDG BEY AF - BEY GVA ME GVA YUL AC = interline rate, plating must be AC 014
Transatlantic Eligible Countries
A
Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Austria, Azerbaijan
B
Bahrain, Bangladesh, Belarus, Belgium, Benin, Bosnia Herzegovina, Botswana, Bulgaria, Burkina Faso, Burundi
C
Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo, Côte d’Ivoire, Croatia, Cyprus,
Czech Republic
D - F
Dem. Republic of the Congo, Denmark, Djibouti, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Finland,
France
G
Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Guinea, Guinea Bissau
H - K
Hungary, Iceland, India, Iran, Iraq, Ireland, Israel, Italy, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan
L
Latvia, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Luxembourg
M
Madagascar, Malawi, Maldives, Mali, Malta, Mauritania, Mauritius, Mayotte, Monaco, Montenegro, Morocco,
Mozambique
N - O
Namibia, Netherlands, Niger, Nigeria, North Macedonia, Norway, Oman, Pakistan, Poland, Portugal
Q - R
Qatar, Republic of Moldova, Republic of Serbia, Reunion, Romania, Russia, Rwanda
S
Saint Helena, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Slovakia,
Slovenia, Somalia, South Africa, Spain, Sri Lanka, Sudan, Swaziland, Sweden, Switzerland Syria
T - Z
Tajikistan, Tanzania, Togo, Tunisia, Türkiye, Turkmenistan, Uganda, Ukraine, United Arab Emirates, United
Kingdom, Uzbekistan, Vatican City, Yemen, Zambia, Zimbabwe
Refer to Terms and Conditions applicable for All Services for other terms and conditions
Mainland China & Transpacific Time of Ticketing
MAINLAND CHINA (section 1) – Tour Code PAC4
TRANSPACIFIC (section 2) – Tour Code PAC4
Additional Terms and Conditions
Section 1 – Mainland China
| Mainland China | ||
|---|---|---|
| Booking Classes | Online Rate | Interline Rate |
|
First/Business/Premium Economy: |
7% | 3% |
|
Economy: |
4% | 1% |
|
Basic: |
1% | 0.5% |
| Flight Passes | 4% when purchased at aircanada.com/agents |
Origin – Destination
- From Canada to mainland China
- Point of Origin mainland China to Canada is not permitted
- Transpacific segment must be between Canada and mainland China
Plating Must be a China Joint Venture Carrier (AC 014 or CA 999) and the plating carrier must market or operate at least one transpacific segment (between Canada and mainland China)
Permitted Carriers China Joint Venture Carriers (JV) see Applicable Terms and Conditions for all services
For Online Rates to apply:
- All segments of the ticket must be marketed and operated by a China JV Carrier (routing examples 1, 2, 3, 5)
- Canadian North 5T, Central Mountain Air 9M, Bearskin JV, Air Creebec YN, PAL Airlines PB and Pascan Aviation P6 are permitted on domestic Canada segment(s) provided that the ticket is plated on 014 and all other segments are marketed and operated by a China JV Carrier
For Interline Rates to apply:
- Transpacific flights between Canada and China must be marketed and operated by a China JV Carrier
- Maximum of 2 segments on other carriers, in each direction (routing example 4)
Routing examples
- YUL PEK AC*CA (AC marketed, CA operated) - PEK YYZ CA*AC YYZ YUL CA*AC = online rate, plating AC 014 or CA 999
- YUL PEK CA - PEK YUL CA = online rate, plating must be CA 999
- YYZ PEK AC - PEK KMG AC*CA KMGPEK AC*CA PEK YYZ AC = online rate, plating must be AC 014
- YUL PVG CA*AC - PVG CAN CZ CAN KMG CZ KMG PVG CZ PVG YUL CA*AC = interline rate, plating AC014 or CA 999
- YVR PEK AC - PEK XIY AC*CA = online rate, plating must be AC 014
SECTION 2 – Transpacific
| Transpacific | ||
|---|---|---|
| Booking Classes | Online Rate | Interline Rate |
|
Business/Premium Economy: J, C, D, Z, P, O, E, A |
7% | 3% |
|
Economy: Y, B, M, U, H, Q, V, W, S, T, L, K, G |
4% | 1% |
|
Basic: all Economy classes with fare basis ending in -BA |
1% | 0.5% |
| Flight Passes | 4% when purchased at aircanada.com/agents |
Origin Destination
- Canada, the United States and Asia-Pacific destinations. List of countries:
Australia, Brunei, Bhutan, Cambodia, China, East Timor, Fiji, Guam, Hong Kong, Indonesia, Japan, Kiribati, Korea, Laos, Macau, Malaysia, Maldives, Marshall Islands, Micronesia, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Papua New Guinea, Palau, Philippines, Polynesia, Samoa, Singapore, Solomon Islands,Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam - Point of origin mainland China to Canada is not permitted
- Point of origin China to Canada via a country other than mainland China is permitted (routing example 6)
- When itinerary includes India, the Transatlantic Time of Ticketing applies
Plating Air Canada 014
Permitted Carriers Air Canada Carriers
For Online Rates to apply:
- All segments of the ticket must be marketed and operated by Air Canada Carriers (routing example 1, 2 and 3)
- Canadian North 5T, Central Mountain Air 9M, Bearskin JV, Air Creebec YN, PAL Airlines PB and Pascan Aviation P6 are permitted on domestic Canada segment(s) provided that all other segments are marketed and operated by Air Canada Carriers.
For Interline Rates to apply:
- Transpacific flights must be marketed and operated by Air Canada Carriers
- Maximum of 2 segments on other carriers, in each direction (routing examples 4 and 5)
Routing examples:
- YVR TPE AC - HKG YVR AC = online rate, plating must be AC014
- PEK YVR AC YVR LAX AC - LAX YYZ AC YYZ PEK AC = online rate, plating must be AC014
- LAX YVR AC YVR PVG AC - PVG YVR AC YVR LAX AC = online rate, plating must be AC014
- YUL PVG AC PVG NRT CA - NRT YYZ AC YYZ YUL AC = interline rate, plating must be AC014
- YYZ PEK AC PEK KMG CA - HKG YYZ AC = interline rate, plating must be AC014
- PEK NRT JL NRT YVR AC - YVR HKG AC HKG PEK AC*CA = interline rate, plating must be AC014
Refer to Terms and Conditions applicable for All Services for other terms and conditions
Transatlantic/Transpacific Time of Ticketing
TRANSATLANTIC/TRANSPACIFIC – Tour Code ATLPAC4
Additional Terms and Conditions
| Transatlantic/Transpacific | ||
|---|---|---|
| Booking Classes | Online Rate | Interline Rate |
Business/Premium Economy: J, C, D, Z, P, O, E, A |
7% | 3% |
Economy: Y, B, M, U, H, Q, V, W, S, T, L, K, G |
4% | 1% |
Basic: all Economy classes with fare basis ending in BA, BV, BQ and LGT |
1% | 0.5% |
Origin – Destination
Applicable to tickets with both Transatlantic and Transpacific segments
- Atlantic: Tickets between Canada/USA and Europe,Middle East, India (Point of origin India excluded), Africa,
Commonwealth of Independent States and Russia - Pacific: Tickets between Canada/USA and Asia, South East Asia and South Pacific
Point of origin mainland China to Canada excluded
Plating Air Canada 014
Permitted Carriers Air Canada Carriers
For Online Rates to apply:
- Ticket must include one transatlantic and one transpacific segment
- All segments of the ticket must be marketed and operated by Air Canada Carriers
- Canadian North 5T, Central Mountain Air 9M, Bearskin JV, Air Creebec YN, PAL Airlines PB and Pascan Aviation P6 are permitted on domestic Canada segment(s) provided that all other segments are marketed and operated by Air Canada Carriers
For Interline Rates to apply:
- Maximum two segments on other carriers, in each direction
- Regardless of final destination (Atlantic and/or Pacific), routing can be via the transpacific or the transatlantic provided the transpacific and transatlantic segments are marketed and operated by Air Canada
- One way permitted
Interline routing / combination examples
- YVR HKG AC HKG JNB OAL = One way, first is a Pacific destination with final destination JNB being an Atlantic destination
- YVR HKG AC HKG JNB OAL - JNB HKG OAL HKG YVR AC = First flight is Pacific with final destination JNB being an Atlantic return
- YVR DEL AC DEL KTM OAL - KTM DEL OAL DEL YVR AC = Atlantic flight with final destination Pacific return
- YVR DEL AC DEL NRT OAL - NRT HKG OAL HKG YVR AC = Atlantic flight with final destination Pacific; return via Pacific
- YVR ICN AC ICN VVO OAL - VVO LHR OAL LHR YVR AC = Pacific flight with final destination Atlantic; return via Atlantic
Refer to Terms and Conditions applicable for All Services for other terms and conditions
Time of Ticketing Frequently Asked Questions
Frequently Asked Questions
Time of Ticketing
Air Canada offers Time of Ticketing commission for tickets issued via www.aircanada.com/agents, AC NDC and the GDS. For complete details, refer to the Time of Ticketing section. This offer may not apply to agencies on an Air Canada customized agreement.
- Does the Time of Ticketing commission apply to the amount in the Total fare box?
No. The Time of Ticketing commission applies only to the base fare, surcharge, stopover charges and elements shown in the fare calculation and fare boxes of the ticket. Taxes, surcharges, and all fees/charges entered in the tax boxes are excluded. - Does the Time of Ticketing commission apply to all tickets?
No. Refer to the Time of Ticketing DOES NOT apply to section. - For GDS bookings, what tour code must be entered for the Time of Ticketing commission to apply?
Refer to the Tour Code section in the Terms and Conditions Applicable for All Services grid for the required tour code by service. Canada and USA services do not require a tour code. - Does the Time of Ticketing commission apply to itinerary changes?
Yes, provided the reissued ticket is in a booking class eligible for the Time of Ticketing commission. The Time of Ticketing commission applies to the fare difference (additional collection) but not to the change fee. - Does the Time of Ticketing commission apply to itineraries with a combination of booking classes?
Yes. Refer to the Combination of booking classes section in the Terms and Conditions Applicable for All Services grid. - How is the Time of Ticketing commission paid for tickets purchased on aircanada.com/agents?
Accredited IATA and TIDS agencies are paid weekly through BSP Canada. Flight Passes are paid via Agency Credit Memos. - Does the Time of Ticketing commission apply to Flight Passes?
Yes, 4% Time of Ticketing commission applies to all Flight Pass products and is paid when the Flight Pass is purchased. As such, when Flight Pass Credits are booked, they are not eligible for the Time of Ticketing commission. - Are Air Canada for Business tickets eligible for the Time of Ticketing commission?
No, tickets identified with the Air Canada for Business PN # are not eligible. - Does the Time of Ticketing commission apply to Group Bookings?
- A 5 % Time of Ticketing commission is offered for Domestic Canada and Transborder group bookings, including Alaska and Hawaii, on the base fare of your tickets issued from your Air Canada claimed group PNR(s)
- This offer is valid for Canadian IATA accredited travel agents only
- Ticket must be issued on the Air Canada 014 plate and flights must be marketed and operated by Air Canada or Air Canada Express defined as Jazz Aviation LP
- When issuing the tickets, enter 5%, or the commission $ amount in the commission box. For more information related to claiming the Time of Ticketing commission, please contact your GDS Help Desk
- Please refer to your group contract for more information
- Is the Time of Ticketing commission recalled when tickets are refunded?
Whether tickets are voluntarily or involuntarily refunded, the Time of Ticketing commission is forfeited and will be recalled via Debit Memo. - Does the Time of Ticketing commission apply to bookings made via Web link?
No, bookings made through an Air Canada Web link are not eligible. - Who can I contact for Time of Ticketing commission payment related questions?
Questions should be forwarded to My AC Agency Support and must include the ticket number(s) as well as the agency IATA or TIDS #. - How long do I have to dispute an unpaid Time of Ticketing commission?
Time of Ticketing commission on eligible tickets can be disputed within 1 year of ticket issuance. Please ensure that the ticket is eligible and not paid. Air Canada shall have no liability for any commission disputed by an agency more than one year from the date of the ticket issuance. - When does the Time of Ticketing incentive expire?
There is no expiry date, but the program is subject to review and change at any time without notice. - Where can I get information on how to claim the Time of Ticketing commission in my GDS?
Please contact your GDS Help Desk.