Air Canada eUpgrades have been designed with travel agents in mind, too.
About Air Canada eUpgrades
- eUpgrades are based on credit and can be used for any eligible Air Canada, Air Canada Express, and Air Canada Rouge itinerary or flight segment across our network which features a Business Class or Premium Economy cabin.
- eUpgrade Credits can be shared. Super Elite 100K members can designate one eUpgrade Nominee, for whom they can then request an upgrade using credits, even when they are not travelling with them.
All Altitude members can also request an upgrade for one companion travelling on either the same reservation or the same flight. You can make these requests at the airport on the day of departure.
- Your eUpgrades can be requested online. Regardless of where you complete your booking, whether online, with a travel agent, or elsewhere, you can make upgrade requests, and view your eUpgrade transaction history on the eUpgrades web page
- All eUpgrade waitlist requests are carried through until flight departure. If your waitlisted upgrade request does not clear before you check in, it is automatically transferred to the airport upgrade standby list for clearance at the gate
If you have your client's booking reference handy, you can request an upgrade on their behalf for an eligible itinerary by accessing the eUpgrade tool.
Important eUpgrade Information for Travel Agents
Requesting an Upgrade for your Client
Requesting an Upgrade for your Client
To request an upgrade for your client online, your agency must be the booking agency or PNR owner. A validation match is processed based on:
- the IATA number for bookings made at aircanada.com/agents, or
- the IATA number or the Office ID/PCC for GDS bookings.
When requesting an upgrade, you will be asked to provide these details. If the IATA number or Office ID/PCC does not match the PNR, you will not be permitted to process the upgrade request.
You may also contact Air Canada Reservations for bookings made by your agency to request upgrades on behalf of your client; however, please note that you will be asked to provide the same validation of IATA number or Office ID/PCC.
Requesting an Upgrade for your Client's eUpgrade Nominees
Requesting an Upgrade for your Client's eUpgrade Nominees
A travel agency may request an upgrade for a client's eUpgrade Nominees only if the member whose eUpgrade Credits are being used to sponsor the upgrade is travelling in the same PNR with their eUpgrade Nominees.
Should your client wish to upgrade a PNR where one of their eUpgrade Nominees is travelling, but they themselves are not travelling, please direct your client to access their eUpgrade account at aircanada.com, or to contact Air Canada Reservations.
Visit the consumer website to learn more about eUpgrades to Share.
PNR Synchronization for eUpgrade Requests for GDS Bookings
PNR Synchronization for eUpgrade Requests for GDS Bookings
To ensure synchronization between both the GDS PNR and the Air Canada PNR, a message will be sent informing the PNR owner that an upgraded flight segment is confirmed in R class (the Air Canada upgrade class), and that the original Economy class flight segment has been cancelled.
A message is also sent to inform the PNR owner when a flight segment has been waitlisted in R class. Note that the original Economy class flight segment will remain confirmed on the PNR.
Cancellation of Upgraded GDS Bookings
Cancellation of Upgraded GDS Bookings
To ensure appropriate notification whenever an upgrade is requested, or subsequently confirmed if the flight is only waitlisted at time of request, please ensure to submit your agency contact information in one of the following OSI format(s):
- E-mail (for instance, e-mail address jdoe@hotmail.com)
- 2.OSIAC CTCE YYZ JDOE//HOTMAIL.COM
- SMS (for instance, phone number 416 111 1234)
- 2.OSIAC CTCP AC0416 111 1234 MOBILE
- 2.OSIAC CTCP AC0416 111 1234 CELL
- 2.OSIAC CTCP YUL416 111 1234 C
- 2.OSIAC CTCP YUL416 111 1234 M
- 2.OSIAC CTCC YVR 416-111-1234/CELL
eUpgrade History
eUpgrade History
You will not have access to your client's eUpgrade History when accessing their account through the eUpgrade Service for Travel Agents.
Should your client have questions regarding their eUpgrade History, they can visit their eUpgrade account, or contact Air Canada Reservations.