Terms of Use

March 7, 2022

Air Canada (“we”, “us” and “our”) welcomes you to the Air Canada booking site for travel agents. These terms and conditions relate to your use of the aircanada.com/agents (the “Site”).

• Who Can Use the Site? This Site is for use by Travel Agents and Agency Administrators. A travel agent is someone whose business it is to book travel services on behalf of another person (a “Travel Agent”). An Agency Administrator is an owner of a travel agency, administrator, employee, director, officer, or contractor of a travel agency who is authorized to access the Site on behalf of the travel agency and performs administrative functions. In using the Site, you acknowledge and agree that you are a Travel Agent or an Agency Administrator. If you are not a Travel Agent or an Agency Administrator, you should go to the aircanada.com website to book your travel as this Site is exclusively intended for use by Travel Agents and Agency Administrators.
• These Terms and Condition Are a Legal Agreement. The following terms and conditions (“Terms” or “Terms of Use”) govern your use of the Site and create legally binding obligations between you and Air Canada, so please review these Terms carefully before using the Site. Each time you access or use the Site, you are entering into a contract with us and you agree to be bound by these Terms. If you do not agree to be bound by and comply with these Terms, please do not access or use the Site. Among other obligations, the Terms set out the restrictions on your use of the Site, sets limits on the liability of Air Canada and outlines how Air Canada can use personal information that you provide on the Site.
• Changes to the Terms. Air Canada reserves the right to change these Terms at any time in our sole discretion without prior notice to you. You are responsible for ensuring that you regularly review these Terms and understand any changes. These Terms were last modified on the date set out above. If you use the Site after we make any changes, it means you have accepted the changes and that you agree to be bound by the new modified Terms.
• Changes to Products and Services and Discontinuance of the Site. Air Canada also reserves the right to modify or discontinue the Site or any content on the Site, either temporarily or permanently, including any products, goods or services contained on or referenced on our Site (collectively the Air Canada Content”), with or without notice and without any liability to you. Air Canada is not liable if you are unable to access or use the Site.
• Use of the Site. You have the right to use the Site only on the following terms: (a) you are required to register with us as a Travel Agent or as an Agency Administrator to be able to use the Site. Once we accept registration of a travel agency, the Agency Administrator may request registration and access to the Site for Travel Agents for whom the travel agency is responsible. Upon such acceptance by us, you as a Travel Agent or Agency Administrator are granted a limited, non-exclusive, non-transferable, revocable right to access and use the Site in strict accordance with these Terms. We may refuse your registration request at our sole discretion, for any reason; (b) you may only use the Site to determine the availability of, make, modify, view and manage travel bookings, itineraries, schedules and purchase other travel products or services offered on the Site in your capacity as a Travel Agent and you may not use it for any other purpose. If you are an Agency Administrator, you are also subject to the terms in Section 6 below; (c) you will not disclose your login credentials giving you access to the Site to anyone and you will keep your login credentials confidential and secure. You will be responsible for payment of all amounts and liabilities related to your use of the Site and any bookings and purchases made using the Site by anyone using your login credentials, unless you have notified us in writing at agencysupportagence@aircanada.ca if a possible confidentiality breach and you have requested that access to the Site using your login credentials be revoked; (d) Air Canada may revoke your right to use the Site and any other rights granted to you under these Terms at any time and for any reason, at our sole discretion, without notice to you; (e) your use of Site is subject to Air Canada's Privacy Policy which is available at www.aircanada.com and is incorporated into these Terms by reference.
• Use of Site by Agency Administrators. if you are an Agency Administrator, you may use the Site to request the registration of any Travel Agents who work for or on behalf of, your travel agency such that they are then entitled to use the Site. By using administrator functionalities of this website, you accept the following responsibilities on behalf of your Travel Agency and confirm that you have authority to accept such responsibilities on behalf of the travel agency for whom you are an Agency Administrator: You are solely responsible for: (a) ensuring the protection and confidentiality of your login credentials and the login credentials of all Travel Agents who make bookings on behalf of your travel agency customers or who are registered to use the Site at your request and for ensuring that all Travel Agents with your agency are aware of the requirements to maintain the confidentiality of their individual login credentials; (b) Your agency will be responsible for payment of all amounts and liabilities related to use of the Site by you as Agency Administrator and all bookings and purchases made by your agency’s Travel Agents. Your agency is responsible for any fraudulent bookings made by your agency’s Travel Agents; (c) Some information provided within the Site is protected by password or login credentials and it is your sole responsibility to update and maintain all travel agency profile information together with processes and procedures to designate authorized users, maintain a list of users on behalf of your travel agency, and reset passwords. You agree to protect all passwords using security measures no less stringent than those with respect to which your agency treats its own confidential information, but in any event, with no less than reasonable care. You understand and agree that all your Agency Administrators and your Travel Agents are required to maintain the security of their passwords and are not authorized to grant access to third parties, and that you are responsible for ensuring compliance of all users with the foregoing requirement to whom you grant access. You agree to take immediate measures to notify us of any unauthorized or suspected unauthorized access to the Site; (d) Your travel agency is liable for any activities undertaken when using its sign-on and password information; (e) we have the right to terminate log in access for your agency and or any specific Travel Agents or other agency users at our sole discretion without notice.
• Restrictions on Your Use of the Site. All content on this Site is owned by or licensed to, Air Canada and is protected by copyright laws. You may not, for any reason and at any time: (a) modify, alter, copy, publish, or make derivative works of the Site or any part thereof or any content; (b) reverse engineer, decompile or otherwise attempt to extract the source code of the Site or any part thereof or data mine", "screen scrape", data process or manipulate or monitor any portion or content of the Site; or (d) knowingly, negligently or recklessly permit any third party that is not a Travel Agent and has not been approved for registration by Air Canada to use the Site; (e) use the Site to make speculative or fraudulent purchases or use the Site for any illegal purpose. Air Canada reserves the right to cancel any and all such prohibited reservations without notice and without liability; (f) circumvent, or attempt to circumvent, any measures or precautions taken by Air Canada to prevent the use or access of the Site; (g) access or use the Site in a manner, or take any action, that burdens our infrastructure to an unreasonable and disproportionate extent, or reduces the speed of the Site, or that otherwise interferes with the normal functioning of the Site (h) use the Site in any manner that contravenes the “Limitations on Use” set out below or in the Terms and Conditions on aircanada.com.
• Representations by You. By accessing or using the Site, you represent and warrant to us that you: (a) have attained the legal age of majority in the province or jurisdiction from which you are accessing the Site and have the legal capacity to enter into these Terms. If you are an Agency Administrator, you have the authority to enter into these Terms and bind your travel agency; (b) by purchasing any products, goods or services contained on the Site, you are not breaching any other agreement or obligation or any provision of any law or regulation, or infringing on the intellectual property rights of any third party; (c) you have obtained all necessary approvals, consents and authorizations from any third party for whom you are making purchases or bookings, to submit information to us, including personal information and to delete or modify such information. All information submitted by you is true, accurate and complete; (d) if you are an Agency Administrator, you have the authority and necessary consents to submit information to us regarding your Travel Agents, including personal information and to delete or modify such information and all information submitted is true, accurate and complete; (d) you accept full responsibility for all assessments, charges, duties, fees, and taxes and any other financial liability resulting from the use of our Site under your name or account, as well as all use by others using your name or account on our Site.
• Third Party Content and Links to Other Sites. The Site provides you with convenient links and references to other websites that are owned and operated by third parties. Air Canada does not sponsor or endorse any information, products, goods or services contained on or offered through any of the linked websites. Likewise, Air Canada does not sponsor or endorse any persons or entities that are associated with other websites linked via our Site. These third party sites and content are not maintained, operated or controlled by Air Canada, and Air Canada does not provide any guarantees regarding these linked websites. You assume sole liability for the access or use of such third party sites and content. Parts of the Site are provided under license from third parties, and are subject to intellectual property rights owned by or licensed to such third parties. You may be held liable by such third parties for any unauthorized copying, use or disclosure of these parts of Site.
• Limits on Air Canada’s Liability. ANY INFORMATION, PRODUCTS, GOODS, SERVICES, MATERIAL OR OTHER CONTENT FOUND OR OFFERED ON OR PROVIDED OR ACCESSIBLE THROUGH OR OBTAINED OR OBTAINABLE FROM THE SITE (COLLECTIVELY, THE "AIR CANADA CONTENT") MAY CONTAIN ERRORS AND/OR OMISSIONS, MAY HAVE BECOME OUT OF DATE, AND MAY BE MODIFIED FROM TIME TO TIME.
  • Air Canada MAKES NO COMMITMENT TO UPDATE THE AIR CANADA CONTENT. NOR DO WE WARRANT OR GUARANTEE THAT THE SITE WILL OPERATE UNINTERRUPTED, ERROR-FREE OR THAT ANY SERVER USED IN CONNECTION WITH THE SITE IS OR WILL BE FREE OF ANY VIRUS, TROJAN HORSE, WORM, BACKDOOR OR OTHER PROGRAM CODE OR PROGRAMMING INSTRUCTION OR SET OF INSTRUCTIONS DESIGNED TO DISRUPT, DISABLE, HARM, INTERFERE WITH OR OTHERWISE ADVERSELY AFFECT COMPUTER PROGRAMS, DATA FILES OR OPERATION. YOU ACCESS AND USE THE WEBSITE AT YOUR OWN RISK.
  • THE SITE AND AIR CANADA CONTENT ARE PROVIDED "AS IS”, AND "AS AND WHEN AVAILABLE" WITHOUT ANY WARRANTY, CONDITION, REPRESENTATION OR GUARANTEE OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ANY WARRANTIES RESPECTING TITLE, QUALITY, PERFORMANCE, ACCURACY, COMPLETENESS, OR TIMELINESS OF DATA, ALL OF WHICH AIR CANADA HEREBY EXPRESSLY DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY LAW.
  • IN NO EVENT SHALL AIR CANADA OR ITS SUPPLIERS, AGENTS AND CONTRACTORS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, ECONOMIC, EXEMPLARY OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, THE USE OF, THE DELAY OR THE INABILITY TO USE, THE SITE OR ANY AIR CANADA CONTENT, INCLUDING, BUT NOT LIMITED TO, ANY DAMAGES CAUSED BY ANY FAILURE TO PERFORM, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, NON DELIVERY OF NOTIFICATIONS, EMAIL OR TEXT MESSAGES THAT ARE LOST, INTERCEPTED, REVIEWED OR ALTERED BY OTHERS, TEXT MESSAGES SENT TO A VALID PHONE NUMBER THAT YOU PROVIDED TO US BUT WHICH IS NOT OWNED OR NO LONGER OWNED BY YOU, COMPUTER VIRUS AND OTHER DAMAGE TO YOUR MOBILE DEVICE, COMPUTERS, COMPUTER NETWORKS OR OTHER PROPERTY, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD OR DATA OR INFORMATION OR PROGRAMS, WHETHER SUCH DAMAGES OR INJURIES ARE BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF AIR CANADA OR ITS SUPPLIERS, AGENTS AND CONTRACTORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT THAT APPLICABLE LAW DOES NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, THIS PARTICULAR LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
• Your Indemnity of Air Canada. As a condition of you accessing or using the Site, you agree to defend, indemnify and hold harmless Air Canada, its affiliates and their respective directors, officers, employees, agents, and licensees from and against any and all claims, demands, suits, actions, proceedings, liabilities, damages, judgments, penalties, taxes, fines, costs and expenses (including reasonable legal fees) arising out of, or resulting from or otherwise connected with: (a) your use of the Air Canada Content, (b) any information, including personal information, you supply to us either on your behalf or on behalf of a third party, (c) your use of the Site or use of the Site by anyone acting under your name and account, or (d) a breach by you, or anyone for whom you are responsible, of these Terms; (e) If you are an Agency Administrator, you and your agency are responsible for any use by your Travel Agents or any third party accessing the Site using your login credentials or those of any of your Travel Agents.
• Air Canada Information, Logos Etc. The trademarks, service marks and trade names shown in this Site belong to Air Canada or our marketing partners and are protected in Canada, the United States and internationally. No use of these may be made without our prior written consent or the written consent of the marketing partner concerned, except to identify our products or services or those of our marketing partner. You cannot link, make reference to, use, reproduce, republish or re-disseminate any content on our Site including any of Air Canada’s icons, logos, or trademarks without our prior written consent, which we may withhold for any reason at our sole discretion.
• Privacy and Security. Air Canada’s Privacy Policy describes our practices related to the use, storage and disclosure of information we collect from or about users of our Site and bookings made and products purchased using the Site.
• Governing Law. For Québec residents — These Terms shall be governed by, construed and/or interpreted in accordance with the laws of the Province of Quebec and the laws of Canada applicable therein and shall be treated in all respects as a Quebec contract, without regard to principles of conflicts of law that would impose a law of another jurisdiction. Any dispute is to be submitted to the exclusive jurisdiction of the courts in the judicial district of Montreal, Province of Québec.
• Governing Law. For non-Québec residents. These Terms shall be governed by, construed and/or interpreted in accordance with the laws of the Province of Alberta and the laws of Canada applicable therein and shall be treated in all respects as an Alberta contract, without regard to principles of conflicts of law that would impose a law of another jurisdiction. Any dispute is to be submitted to the non-exclusive jurisdiction of the courts in the judicial district of Calgary, Province of Alberta.
• Miscellaneous. In the event that any one or more of the provisions of these Terms shall be determined to be invalid, unenforceable or illegal, such invalidity, unenforceability or illegality shall not affect any other provisions of these Terms, and these Terms shall be construed as if such invalid, unenforceable or illegal provision had never been contained in these Terms. We may choose to translate these Terms and content on this Site into other languages for your convenience. In the event of a conflict, the English terms shall apply.
• Injunctive and Similar Relief. You agree that Air Canada may commence an action in any court of competent jurisdiction in order to enforce these Terms and to seek damages and/or equitable relief against you for any breaches by you of these Terms.
• Entire Agreement. Subject to any other applicable agreement you may have entered into with us, these Terms and any other notices or statements posted on the Site constitute the entire agreement between you and Air Canada with respect to the use of the Site, including the Air Canada Content and these Terms supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Air Canada with respect to the Site and Air Canada Content.
• Evidence. A printed version of these Terms and of any notice given in electronic form will be accepted as conclusive evidence and admissible in judicial or administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
• Waiver. Any delay, omission or failure by Air Canada to exercise any of its rights, powers or remedies under these Terms does not constitute a waiver by Air Canada of those rights, powers or remedies. The single or partial exercise of a right, power or remedy does not prevent us from subsequently exercising any other right, power or remedy. Air Canada may assert at any time or against any person any such rights, powers or remedies.
• Severability. If any provision of these Terms are deemed to be invalid, unlawful or for any reason unenforceable, then such provision shall be severed from these Terms and shall not affect the validity and enforceability of any remaining provisions.
• Additional Terms and Conditions. Flights, products, goods and services contained on, referenced or described in or obtained or obtainable through the Site, whether such products, goods or services are those of Air Canada or of any third party, are subject to additional terms and conditions including, but not limited to, terms and conditions respecting payment of amounts due and availability of fares, products, goods or services, and you agree to abide by all such terms and conditions.
• Terms and Conditions on aircanada.com. Any flights purchased by you on this Site are subject to the conditions of carriage set out at aircanada.com.
• Language. It is the express wish of the parties that these Terms be drafted in English. Les parties aux présentes ont expressément demandé que ces modalités d’utilisation du site web soient rédigés en anglais.