- Delayed baggage
- Damaged baggage
Delayed baggage
Delayed baggage
Delayed baggage
We always do our best to make sure your belongings arrive at your destination with you. If this doesn’t happen, our team is here to help make things right. Follow the steps below to find out how we can help.
For the most up-to-date information on your delayed bag, please use the Air Canada app.
Step 1
Report
At the airport
If you’ve arrived at your final destination on an Air Canada flight and can’t find your checked bag, please report it using the link below or by scanning the QR code near the Air Canada baggage service counter. If you require additional assistance, please see one of our baggage agents.
For travel ending with any other airline, please report your delayed bag with them.
Step 2
Processing
Once you have an incident report number (ex. YULAC12345) you can review or update your Delayed Baggage File by using the link below.
Step 3
Making it right
Once your belongings arrive, our baggage agents will make arrangements for delivery. Pickup at the airport is only available if you’ve already arranged in advance with one of our baggage agents.
Delivery
If your belongings are being delivered, our delivery service will reach out by email, SMS or phone using the contact information you’ve provided, then arrange a suitable time for delivery to the address on file. They’ll also send delivery updates throughout the delivery process.
Delivery processing time may vary if customs clearance is required.
Pickup at the airport
If you selected the pick-up option with one of our baggage agents at the airport, you’ll be contacted to arrange a pick-up time.
IMPORTANT: Please don’t go to the airport to pick up your belongings unless you’ve already arranged to do so with one of our baggage agents.
Frequently asked questions
My delayed bag wasn’t located. What will Air Canada cover?
Our baggage agents team always works hard to give you a fair solution according to our Conditions of Carriage.
What happens if my mobility aid or wheelchair was delayed?
If your mobility aid or wheelchair was delayed, please notify one of our baggage agents immediately so we can ensure that you receive a temporary replacement, then file a report by following the steps on our mobility aids and assistance page.
It’s been 5+ days since my flight, and my bag hasn’t been located yet. What now?
In the unlikely event that our baggage agents can’t locate your delayed baggage within 5 days, you’ll need to complete the Baggage Tracing form via the Baggage Issues section of our online formExternal site which may not meet accessibility guidelines and/or language preferences..
While my bag was delayed, I had to purchase essential items. Will Air Canada cover the cost?
To make things right, we’ll reimburse you for any reasonable expenses that you’ve incurred for essential items while waiting for your delayed belongings.
Examples of essential items include clothes, toiletries or sport equipment rental. All claims must be supported by receipts.
How do I claim my expenses?
To request reimbursement for expenses incurred while your baggage was delayed, you’ll need to complete the Submit Expenses section of our online formExternal site which may not meet accessibility guidelines and/or language preferences. within 21 days from the date you received your delayed baggage.
The information you’ll need to provide includes your:
- Flight information
- Incident report number
- Original receipts
- Baggage tags or baggage claim stubs
- Boarding passes
If my bag is delayed, will my checked baggage fees be refunded?
If your bag is delayed, we’ll refund any checked baggage fees you paid for travel on one of our Air Canada, Air Canada Rouge or Air Canada Express flights.
