Air Canada offers different ways to redeem a variety of fees, travel options and services.
Air Canada Travel Voucher
The Air Canada Travel Voucher was introduced on May 18, 2020 for customers who held tickets for flights that were cancelled on or after March 1, 2020. The voucher is fully transferable, can be used multiple times and never expires.
You can use an Air Canada Travel Voucher to book your next flight on aircanada.com or a flight and hotel package to Mexico and the Caribbean only (excluding group reservations) on aircanadavacations.com.
If you would like to make a booking through your travel agent, please contact them directly.
Once you receive your Air Canada Travel Voucher, please note that it may take up to three business days for the value of your voucher to appear. You can then use our helpful tool to the right to check your balance at any time.
So how do you use your Air Canada Travel Voucher? Look under ‘Payment Summary’ on the payment page if you’re booking an Air Canada flight or making an Aeroplan flight redemption. If you’re booking a flight and hotel package to Mexico and the Caribbean (excluding group reservations) with Air Canada Vacations, look under ‘Payment Information’ on the payment page.
For more information, review the terms and conditions below or visit our Cancellation Options page.
Terms and Conditions for the Air Canada Travel Voucher (“Air Canada Travel Voucher”)
- Until the Air Canada Travel Voucher is fully redeemed, it can be used multiple times, is fully transferable and has no expiry date.
- The Air Canada Travel Voucher can be redeemed at aircanada.com, by calling Air Canada Reservations at 1-888-247-2262 (for international and other numbers, visit aircanada.com/othernumbers), through a travel agent, at aircanadavacations.com or the Air Canada Vacations’ Reservations department at 1-866-529-2079 (for flight and hotel packages to Mexico and the Caribbean (excluding group reservations). For Aeroplan flight redemptions, you can book online or contact the Aeroplan Contact Centre at 1-800-361-5373.
- If the customer wishes to redeem an Air Canada Travel Voucher but applies a different currency, then the applicable rate of exchange will be based on the Reuters Currency Calculator at the date and time of redemption.
Due to system limitations, a maximum of two (2) forms of payment is permitted on a single booking at time of purchase. When purchasing a seat or travel option for an existing reservation, only one (1) form of payment can be accepted at time of purchase. - The Air Canada Travel Voucher is not accepted as a payment method for bookings made via the Air Canada mobile app or for the payment of self-serve check-in options online.
- The Air Canada Travel Voucher cannot be redeemed at any airport locations, including airport counters or kiosks worldwide. Air Canada Travel Vouchers are not redeemable toward the purchase of Air Canada Flight Passes, group travel, Air Canada Cargo products and services, Air Canada Maple Leaf Club membership fees, or for the purchase of third-party products/services such as duty-free, Air Canada Bistro (e.g., food and beverages), hotel bookings, car rentals and/or travel insurance. Air Canada is not responsible for Air Canada Travel Vouchers that are undeliverable or not received due to inaccurate delivery information, including but not limited to an incorrect or inexistent email address. In order to ensure that delivery information has been entered accurately, we recommend that customers review all details provided.
- The Air Canada Travel Voucher holder acknowledges and agrees that Air Canada reserves the right to modify the present Terms and Conditions at any time. Air Canada will notify you (the holder of the Air Canada Travel Voucher) of any changes by posting an updated version of the Terms and Conditions on aircanada.com. It is the customer’s responsibility to regularly review these Terms and Conditions.
- If your Air Canada Travel Voucher has been lost, stolen, damaged or destroyed, please contact Customer Relations.
Electronic Travel Vouchers
Please note that electronic travel vouchers are different than the Air Canada Travel Voucher. For more information about the Air Canada Travel Voucher, please click here.
Electronic travel vouchers can be used towards the base fare when you purchase new Air Canada tickets for travel on Air Canada, Air Rouge and Air Canada Express.
Electronic travel vouchers are issued in the form of an email, which are embedded with a 13-digit electronic travel voucher number.
Electronic travel vouchers can be redeemed to cover the base fare of a new booking. Any taxes and surcharges must be paid separately.
Validity
Your electronic travel voucher expires on the date indicated in the email you received. Once your electronic travel voucher expires, it will no longer be valid. Any remaining balance will be reduced to $0.00 and will no longer hold any value.
If you received an electronic voucher while in another country and it is in a foreign currency, you can still apply its value toward your next booking.
Please note that if you received your electronic travel voucher as a form of compensation under the Air Passenger Protection Regulations, it does not expire, but you might need to call Air Canada Reservations to re-activate it if not used within one year from the date of issue.
Transferability
Electronic travel vouchers are transferable:
Over the phone
You can transfer the total or partial value of your electronic travel voucher to another person by calling Air Canada Reservations when you are ready to make a new reservation.
At the airport
You and the person to whom you wish to sign over your electronic travel voucher can go together to the airport and purchase a ticket at any Air Canada counter. Make sure you are both carrying valid ID,
and don’t forget to bring your electronic travel voucher number.
Redemption
Option 1
For faster credit, redeem your electronic travel voucher when you complete your booking with Air Canada Reservations, your travel agent or at an Air Canada staffed airport (simply provide the voucher number to
the agent at the time of booking).
Option 2
Once travel has been completed, please contact Air Canada Reservations. The redemption will be processed to the original form of payment of the ticket.
ACCredit
You can redeem your ACCredit on a variety of air travel and ancillary services offered by Air Canada, Air Canada Express and Air Canada Rouge operated flights (Terms and Conditions apply).
Please respond to the following question:
Did you receive your ACCredit through Air Passenger Protection Regulations?
Compensations with no expiration
If you received your ACCredit due to a situation covered by the Air Passenger Protection Regulations, your credit does not expire.
Balance retrieval
You can check the balance of your ACCredit by calling your local Air Canada Call Centre. You'll need to have your 15-digit ACCredit number and corresponsing 4-digit PIN handy.
Validity
- ACCredits are valid only if received from Air Canada, Air Canada Rouge or Air Canada Express (i.e., Sky Regional, Exploits Valley Air Services, and Jazz Aviation LP).
- Your ACCredit does not expire. Any residual value will be automatically renewed every 5 years on the original date of issue. An email will be sent to the original email on file with your new PIN. If your email address changes, please contact Air Canada Customer Relations.
- ACCredits expire on the date indicated in the email you received, at which time any working balance will be reduced to zero, deactivated, and no further usage will be permitted.
- ACCredits are not redeemable for Air Canada Vacations, group travel or Flight Pass purchases.
- ACCredits cannot be sold or bartered; unlawful sale, attempted resale or barter is grounds for seizure and cancellation of the ACCredit without compensation.
- Air Canada reserves the right to refuse, suspend, hold for review or cancel any ACCredit for which unlawful use is suspected, for ACCredits mistakenly issued in an incorrect denomination, or for any other violation of the present Air Canada Terms and Conditions.
- Air Canada reserves the right to deactivate or reject any ACCredit issued or procured, directly or indirectly, in connection with fraudulent actions.
Transferability
- ACCredits are fully transferable.
Redemption
- ACCredits may be redeemed at aircanada.com, via Air Canada Call Centres, or through a travel agent if the booking is made at aircanada.com/agents. Note, the redemption rules are different depending on where you’re choosing to complete your purchase.
- Redemption on aircanada.com: If the price of the ticket is less than the value of the ACCredit, the purchase can be made on aircanada.com, otherwise the purchase must be made through our Call Centres. Due to system limitations, an ACCredit can only be used in conjunction with one (1) Gift Card or one (1) eCoupon on aircanada.com. When purchasing ancillary services such as a seat or travel option for an existing reservation, only one (1) form of payment can be accepted at time of purchase. If the ACCredit has a working balance less than the cost of the fee or travel option, please pay with another form of payment.
- Redemption via Call Centres: An ACCredit can be redeemed via Air Canada Call Centres regardless of its value in relation to the cost of the purchase. A maximum of two (2) forms of payment is permitted on a single booking at time of purchase. When purchasing ancillary services such as a seat or travel option for an existing reservation, only one (1) form of payment can be accepted at time of purchase. If the ACCredit has a working balance lower than the cost of the fee or travel option, please pay with another form of payment.
- Redemption via agent: ACCredit may be redeemed through a travel agent if the booking is made on aircanada.com/agents. For ticket purchases through your travel agent, you can only use one (1) ACCredit provided that the total cost of the ticket purchase is covered fully. For multiple passenger ticket purchases you can use two (2) forms of payment. Both forms of payment can be ACCredits as long as the first ACCredit covers the full value of the purchase for one of the passengers and the second ACCredit covers the remaining purchase for all other passengers. ACCredits cannot be redeemed at airport locations or on-board Air Canada, Air Canada Rouge or Air Canada Express flights for Air Canada Bistro or duty-free purchases.
- ACCredits can be used as a payment method for bookings made via a mobile device and for payment of self-serve check-in options online. For further details, please refer to Redemption rules for aircanada.com.
- ACCredits cannot be used as a payment method at an airport kiosk or counter.
- ACCredits are only redeemable on Air Canada toward the purchase of air travel offered by Air Canada and operated by Air Canada, Air Canada Rouge and Air Canada Express carriers and/or the purchase of ancillary services offered by Air Canada in conjunction with an Air Canada, Air Canada Express or Air Canada Rouge flight. Air travel and ancillary services offered by Air Canada are limited to air transportation costs, change fees, pet-handling fees, unaccompanied minor fees, and applicable taxes or any other similar fee that applies to the purchase.
- ACCredits cannot be used for payment of air travel wholly over the services of any other airline, or for the payment of a flight pass or ticket which is part of a group booking.
- ACCredits are not redeemable toward the purchase of Air Canada Flight Passes, Air Canada Vacations products and services, Air Canada Cargo products and services, Air Canada Maple Leaf Club membership fees, or for the purchase of third-party products/services such as duty-free, Air Canada Bistro (e.g., food and beverages), hotel bookings, car rentals and/or travel insurance.
- If the price of the ticket is less than the value of the ACCredit, the remaining value of the ACCredit is retained until the ACCredit expires.
- Once the ACCredit expires, the balance will be reduced to zero, deactivated, and no further usage will be permitted.
- If the cost of the ticket being purchased is greater than the value of the ACCredit, the stored value will be depleted to zero value and the difference must be paid with another ACCredit, Gift Card, eGift card or other accepted form of payment.
- In the case of bookings for multiple passengers using multiple forms of payment (of which at least one is an ACCredit), it is recommended that separate bookings be made for each passenger using an ACCredit as a form of payment.
- ACCredits will not be accepted if the number is invalid, has not been activated, has been deactivated, is declined or cannot be found within the system.
- In the event that a ticket or ancillary service purchased (in part or in full) using an ACCredit is being refunded, the value or the unused portion thereof (based on the terms and conditions of the fare being refunded) that was originally paid for by using an ACCredit will be refunded to the original ACCredit number with the original expiry date. Customers must retain their original ACCredit until the stored value reaches zero and all travel for which the ACCredit has been used as a form of payment has been completed.
- In the event that a ticket or ancillary service purchased (in part or in full) using an ACCredit is being refunded, the value or the unused portion thereof (based on the terms and conditions of the fare being refunded) that was originally paid for by using an ACCredit will be refunded to the original ACCredit number. Customers must retain their original ACCredit until the stored value reaches zero and all travel for which the ACCredit has been used as a form of payment has been completed.
Lost or stolen, damaged or destroyed ACCredits
- Treat your ACCredit with care. Air Canada is not responsible for any stored value balance if the ACCredit is lost, stolen, damaged or destroyed. If it is lost, stolen, damaged, destroyed or used without authorization, the value will not be refunded.
- Air Canada reserves the right to reject any claim for replacement of an ACCredit where there is suspicion of fraud or dishonesty (e.g., altered ACCredit or false request for replacement).
General
- ACCredits are not credit or debit cards and have no implied warranties.
- Air Canada reserves the right, and the ACCredit holder of the ACCredit agrees, that Air Canada may at any time change the present Terms and Conditions or contract with another third party to administer the ACCredit program.
eCoupons
You can redeem eCoupons to purchase a variety of air travel and ancillary services offered by Air Canada, Air Canada Express and Air Canada Rouge operated flights (terms and conditions apply).
eCoupons are issued via email. Within the email you receive is your 15-digit eCoupon number and corresponding 4-digit security code (PIN).
We suggest you print and keep a copy of your email so you have a written record of your eCoupon number and PIN. If you misplace these numbers, you’ll need to complete our Customer Assistance form in order to retrieve them.
Balance Retrieval
You can check the balance of your eCoupon online at any time. You will need to have your 15-digit eCoupon number and corresponding 4-digit security code (PIN) handy.
Validity
Your eCoupon expires on the date indicated in the email you received. Once your eCoupon expires, it will no longer be valid and will no longer hold any value.
eCoupons are valid only if received from Air Canada, Air Canada Rouge or Air Canada Express (operated by Jazz Aviation LP).
eCoupons cannot be sold; unlawful sale or attempted resale is grounds for seizure and cancellation of the eCoupon without compensation.
Air Canada reserves the right to refuse, suspend, hold for review or cancel any eCoupon for which unlawful use is suspected, for eCoupons mistakenly issued in an incorrect denomination, or for any other violation of the present Terms and Conditions.
Air Canada reserves the right to deactivate or reject any eCoupon issued or procured, directly or indirectly, in connection with fraudulent actions.
Transferability
Air Canada eCoupons are fully transferable.
Redemption
You can use your eCoupon:
- To purchase an Air Canada, Air Canada Rouge or Air Canada Express flight:
- Online at aircanada.com, by calling our Canadian or U.S. Call Centres at 1 (888) 247-2262, or through a travel agent at aircanada.com/agents
- To pay for a variety of fees, travel options and services (e.g. seat selection, unaccompanied minor service, pet handling charges, change fees)
Your eCoupon cannot be used:
- Toward the purchase of air travel not offered and operated by Air Canada, Air Canada Rouge and Air Canada Express
- As a method of payment for mobile bookings or at airports
- On board for Air Canada Bistro or duty-free purchases
- During any web, mobile or kiosk check-in process to pay for any fees or last-minute upgrades
- When booking travel for a group of 10 or more
- For hotel bookings, car rentals, and/or travel insurance
- Toward the purchase of Air Canada Flight Passes, Air Canada Cargo products and services, Air Canada Maple Leaf Club memberships
- To purchase an Air Canada Vacations package (excluding flight-inclusive packages to Mexico and the Caribbean only)
If the price of the ticket is less than the value of the eCoupon, the remaining value of the eCoupon is retained until the eCoupon expires.
If the cost of the ticket being purchased is greater than the value of the eCoupon, the stored value will be depleted to zero and the difference must be paid with another eCoupon, Gift Card, eGift card or other accepted form of payment.
Multiple eCoupons
- For ticket purchases, you can use up to two (2) eCoupons provided that the total cost of the ticket purchase is covered fully by both eCoupons.
- Due to system limitations, a maximum of two (2) forms of payment is permitted on a single booking at time of purchase.
- For example, for a booking involving multiple passengers, each holding a separate eCoupon, the total cost of the purchase must be covered fully by two eCoupons or one eCoupon and another form of payment.
- It’s also important to know that you cannot consolidate the value of multiple eCoupons onto a single eCoupon.
Seat or travel option purchases for an existing booking:
- Unfortunately, because of system limitations, only one (1) form of payment is accepted when purchasing a seat or travel option for an existing booking. If the fee or travel option cost is greater than the balance of the eCoupon, please use another form of payment. You will then be able to request that the credit from your eCoupon be refunded to your original form of payment. Here’s how:
- Contact Customer RelationsExternal site which may not meet accessibility guidelines.
- Provide proof of the form of payment used to pay for the seat or travel option
- Include the details of your unused Air Canada eCoupon
Refunds
If you purchased a refundable fare or travel option, the portion paid with an eCoupon will be refunded to your original eCoupon if the eCoupon is still active. For eCoupons that have expired, the portion paid with an eCoupon will not be refunded and the value of the eCoupon will be lost.
Customers should retain their original eCoupon until the stored value reaches zero and all travel for which the eCoupon has been used as a form of payment has been completed.
Lost or stolen eCoupons
- Treat your eCoupon with care. Air Canada is not responsible for any stored value balance if the eCoupon is lost or stolen. If it is lost, stolen, or used without authorization, the value will not be refunded.
- Air Canada reserves the right to reject any claim for replacement of an eCoupon where there is suspicion of fraud or dishonesty (e.g., altered eCoupon or false request for replacement).
General
eCoupons are not credit or debit cards and have no implied warranties.
Air Canada reserves the right, and the eCoupon holder agrees, that Air Canada may at any time change the present Terms and Conditions or contract with another third party to administer the eCoupon program.
If you still have questions about your eCoupon, please call Air Canada Reservations at 1 (888) 247-2262.
* Air Canada Express refers to flights operated by Jazz Aviation LP.
