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Our Privacy Policies

Air Canada Privacy Policy
Aeroplan Privacy Policy

Air Canada Privacy Policy

Last update: November 26, 2024

This Privacy Policy provides you with important information about how Air Canada handles your personal information. Your privacy is important to us, and safeguarding your privacy is fundamental to our business.

Whether you are using our website, mobile application, other online platforms or contact centres, this policy applies.

We encourage you to periodically review this policy, as we may update it from time to time. Updates will be posted on our website and we will take reasonable steps to alert customers to any significant changes before they take effect.

This policy may be supplemented by other consents you provide, and by any terms and conditions that you agree to as part of your purchase or participation in any other Air Canada products, services, promotions, contests or events. If you are from the European Economic Area (EEA), United Kingdom or Switzerland, please ensure you read part 10 of this policy.

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Privacy Policy - Italy Addendum (Version 1.0)

This website is owned and operated by Air Canada. Air Canada is a foreign air carrier with headquarters in Canada at:

Air Canada Centre
Law Branch ZIP YUL1276
7373 Côte-Vertu West
St. Laurent, Quebec H4Y 1H4

Air Canada processes personal information for different purposes. In most cases, the legal basis for that processing is one of the following:

  • To fulfil the terms of our contract with you
  • To act in our own legitimate interests to operate the business
  • To comply with legal obligations
  • When it is in the public’s or an individual’s interest
  • With your consent.

Please see the policy below for further information on the purposes and grounds for using personal information.

Air Canada understands the importance of protecting your privacy and will ensure that your personal data will only be used as described in this addendum and in the Canadian Edition Privacy Policy. All information collected will be used in accordance with applicable privacy laws including Italy's Personal Data PROTECTION Code Legislative Decree no. 196 of 30 June 2003.

Security

Your personal information is treated as strictly confidential by Air Canada, and Air Canada has taken the appropriate technical and organizational security measures against loss or unlawful processing of this information. To this end, Air Canada uses several security techniques including secure servers, firewalls and encryption, as well as physical safeguard of the locations where data is stored.