Help Desk for Travel agent :
T : 0820 870 871 (0.12 eur from an inside line) 10.00/13.00 – 14.00/16.00
E : France.HelpDesk@aircanada.ca email answered between 9.00 am and 17.00 pm
You wish to be contacted by a sales manager :
Baggage allowance
BSP France
Email: info.fr@iata.org
Cash Reward Payment Queries
Email: agencyweb@aircanada.ca
Customer Relations
Groups request
Contact our group service by email Francegroupe@aircanada.ca
Name Corrections
Send your request to : France.helpdesk@aircanada.ca
Other
See Frequently Asked Questions Air canada Product and Services Online.
Passenger Sales Contacts
| Western Canada: BC, Manitoba, Alberta, Saskatchewan |
Fax: (604) 270-5790 Fax: (416) 263-5556 |
| Prairies | Fax: (416) 263-5556 |
| Ontario | Fax: (416) 263-5556 |
| Ottawa and Quebec | Fax: (514) 422-0208 Toll Free Fax: 1 (888) 665-1717 |
| Atlantic Canada | Toll Free Fax: 1 (888) 665-1717 |
Password Reset
| Reset of revoked website password | Master Users (000) can use the link: "Forgot your Password?" or contact the Help Desk by email: France.sales@aircanada.ca Sub-users (other than 000) must contact their Master User to reset their password. |
Reduced Rate travel
Contact our help desk agencies by email France.sales@aircanada.ca
Refund Services
Registration Assistance
For an new registration or other request regarding the Air Canada Agency Web site, please send an email to : France.sales@aircanada.ca
Schedule Change Policy
- Contact your Air Canada Help Desk.
- Review CIC*170/61
Special Services Information (ie. WCHR)
- Contact your Air Canada Help Desk for assistance
- Click on Special Services
Tax Exempt Bookings
GST, HST and QST exempt passengers as well as continuous journey itineraries
- Can be made online.
- For additional information, review Selling Air Canada online FAQ
Web Technical Support
For technical support and navigational assistance with all web booking, including Flight Passes:
Tel: 1-888-247-2262