Agent Reference

Travel
Ready

• Accessibility Services
• Air Canada Refund and Cancellation Policy
• Daily Travel Outlook
• Daily Travel Outlook Travel Alert Rebooking Policy
• Hurricane and tropical storm policy
• Travel Ready Hub

News
& Updates

• Anti-Fraud Information Guide
FLASH
FLASH
FLASH
• FLASH Registration (Canada and United States)
• Goodwill Policy
  • Flexible Rebooking Policy: Toronto and Montréal Holiday Travel
  • Flexible Rebooking Policy: Israel
  • Flexible Rebooking Policy: Beirut
  • Flexible Rebooking and Refund Policy: Tehran
• New Distribution Capability (NDC)
  • Continuous Pricing - Frequently Asked Questions
  • New Distribution Capability (NDC) - Frequently Asked Questions for Travel Agents
• News Releases

Policies
& Processes

• AC Wallet - Frequently Asked Questions for Travel Agents
• Air Canada Travel Voucher
• A to Z Help
• Credit Options
• Flight Disruption Policy
• Increasing Connecting Time
• Intermodal Travel - Frequently Asked Questions for Travel Agents
• Landline Motorcoach Connections - Travel Agents Frequently Asked Questions
• Name Change Policy for Corporate
• Name Correction Policy
• No Show Policy
• Passenger Contact Information requirement
  • Air Passenger Protection Regulations Briefing Document
  • FAQ - Air Passenger Protection Regulations (APPR)
• Schedule Change Policy
• Self-Service Rebooking Options for Involuntary Changes FAQ
• Travel Agents Contact Guide

Fares
& Ticketing

• CRS Booking and Ticketing Policy
• Distribution Cost Recovery (DCR) - Frequently Asked Questions for Travel Agents
• EMD - Frequently Asked Questions for Travel Agents
• Fare Options
• Plating Carrier
• Queues to the Rates Desk
• Suspicious Credit Card Transactions
• Ticket Cross-Reference
• Ticket Validity

Refunds

• Duplicate Ticket Refund Policy
• Jury, Military and Subpoenas
• Refundable Tax Guide
• Refund Policy in Case of Death
• Refund Services Reference Guide
• Ticket Refund Application Form

Agency Website Login and Direct Channel Reporting Tool

• aircanada.com/agents Scripted Login User Guide
• aircanada.com/agents Best Practices with passwords
• aircanada.com/agents Master User registration and Agency ID
• Direct Sales reporting tool
• Direct Sales reporting tool user guide and FAQ

Benefits

• AD75 Program

Debit
Memo

• Debit Memo Policy

Special
Fare
Programs

• Air Canada for Business
• Air Canada Gift Cards
• Flight Passes
• Group Travel
• Meeting & Events
• Value Fund Application
• Value Fund

On Board

• Preferred Seats
• Aircraft Information
• Cabins & Onboard Meals
• Inflight Entertainment
• Seat Selection

Premium
Services

• Air Canada Upgrades
• Air Canada Bistro
• Air Canada Signature Service
• Air Canada Signature Suites
• Business Class
• Concierge Services
• Maple Leaf Lounges
• Premium Economy

Travel
information

• Advance Passenger Information System (APIS)
• Air Canada Destinations
• Air Canada - Minimum Connection Time
• Baggage Information
• Check-In & Boarding Times
• Conditions of Carriage
• Government of Canada Electronic Travel Authorization (ETA)
• Flight Schedules
• Flight Status Information
• Self-Service Kiosks
• Travel Requirement
• TSA Pre Check

Special
Assistance

• Bereavement Fare
• Pets
• Special Meals
• Travelling with Children & Infants
• Unaccompanied Minors

Partner
Information

• Lufthansa
• Star Alliance
• United Jetstream

Specialized
Services

• Air Canada Cargo
• Air Canada Rouge
• Air Canada Vacations
• Charters

Aeroplan

• Aeroplan
• Airline Partners
• Credit Card Partners
• Retail Partners

Learning Centre

• AC Global Sales University