Have a question?

Plan your trip by reviewing and requesting our accessibility services.

Take the guesswork out of what you can and cannot bring in the cabin.

See how many bags you can check for your trip.

Leave plenty of time to check in, drop off your bags and go through security.

Travelling with kids? We’ve got you covered.

Book and fly with unequalled flexibility and convenience.

Some things are just not meant to travel by air.

From guitars to golf clubs, these special items can come with you provided you follow a few simple rules.

Find everything you need to know for your pet to travel safely and in comfort.

Make sure everything is exactly the way you want it.

Travel like a pro: book, fly, use Aeroplan, and manage it all from the palm of your hand.

Need to cancel? You can store your ticket’s cash value and use it when you’re ready to fly next.

Find out everything you need to know about refunds and cancellations.

Up front, extra space, window, or aisle? The choice is yours.

We offer a selection of special meals to meet your dietary needs.

Get the latest on the status of a flight’s departure or arrival time.

Check in anytime from 24 hours before departure.

See the day’s outlook on possible disruptions caused by weather or other conditions.

What happens when a flight is disrupted?

Go to Colombia’s Superintendency of transportation (Superintendencia de transporte) website.

We handle your bags with the utmost care. But delays or damage can occur.

Our Customer Service Plan outlines our policies and addresses key service elements that most affect our customers.

Did you forget something on one of our flights or at the airport?

Do you need proof of payment for a ticket purchase or other fee paid?