As Canada’s flag carrier, we embrace the very essence of our maple-leafed land: warmth, kindness, and unwavering excellence.
Whether you’re soaring across time zones or simply enjoying a short hop, we’re committed to making every moment count. Our passengers are fellow adventurers, dreamers, and storytellers. And our colleagues? Well, they’re the unsung heroes who transform flights into journeys.
So, step aboard and peek behind the curtain. Witness the stories that unfold and discover what we mean by care and class—not just in our words, but in every shared adventure.
Christina
Learning about a forgotten carry-on with souvenirs from Japan, Christina assured Brittany she’d return it. With poise, Christina set out on the search and sure enough, soon followed through on her promise.
Watch Christina’s story
Frank
Hearing Kirk forgot his suit with sentimental value at security, Frank had a mission in mind: find the suit and safely return it. He even took it upon himself and kindly arranged for it to be delivered.
Watch Frank’s story
Nadia
Before connecting to Africa, Peter forgot his tablet on the plane. Learning how much this meant to him, Nadia requested a second search, knowing a little extra effort would do the trick. Just like that, the tablet was found between two seats and Nadia helped save the day.
Watch Nadia’s story
Stavros
To ensure Abby’s first solo trip experience was stress-free, Stavros guided her every step of the way. Going above and beyond, he even gave her an airport navigation tutorial so that she could make her tight connection on time.
Watch Stavros’ story
Natalie
Knowing Nicholas has autism and was nervous to fly, flight attendant Natalie helped make his first flight a special one. Before taking off, she gave him a healing stone necklace with calming virtues and Nicholas made it through the flight with ease. Nice touch!
Watch Natalie’s story
Ashley
When Cadence, Tara’s service dog, got injured on a Europe trip in Brussels, our service agent, Ashley, offered them a helping hand to guide them through that challenging time.
Watch Ashley’s story
Joëlle
When Mathieu’s exciting African adventure hit a snag, Joelle from our Customer Care team worked hard and fast to make sure he came home as planned.
Watch Joëlle’s story
Loridana
When a passenger on a flight from Toronto to Zurich had a panic attack, our flight attendant Loridana provided comfort and assistance to support them through this challenging moment.
Watch Loridana’s story