Air Canada Travel Voucher

Effective June 06, 2023 Air Canada is discontinuing the issuance of Air Canada Travel Vouchers. Requests received before June 06, 2023 will be processed if eligible. Customers holding an ACTV can continue to use them as a form of payment until the entire value has been used.

Air Canada Travel Vouchers are transferable, can be used multiple times, and do not expire.

Eligibility

Eligible Tickets

Valid 014 tickets submitted for ACTV before 06 June, 2023. This includes

  • 014 tickets with interline segments
  • Published fares
  • Fully unused tickets
  • Net fares provided tickets reflect:
    • The base fare and the total cost in the Base fare and Total boxes; and
    • The fare breakdown in the fare calculation box

Non-Eligible Tickets


Aeroplan redemption tickets Refunded tickets (in full or partial)
Air Canada for Business tickets Partially used tickets requested on/after 23 Feb 2023
Air Canada Vacations tickets Group contract tickets
Basic fares issued on/after 6 July 2022 IT/BT no fare tickets    
Corporate Contract tickets Partially used out-of-sequence coupons
Flight Pass Tickets with Chargeback initiated
Forfeit, Revoked, Suspended and VOID tickets/coupons

Tickets where value was converted to e-Coupons

Communication

Once the ACTV is fulfilled, the notification will be sent to the email address on the PNR. With multiple emails, it will be sent to the email corresponding to the first passenger.

The first email will include the Air Canada booking reference, the ACTV number, the value, and general information.  A second email will follow with the Air Canada booking reference and PIN number.

It may take up to 10 weeks to receive these emails. Elevated volumes may also increase the time required.

The “no-reply” email sender will vary depending on how the voucher was processed: 

If this timeline has past, please check Junk/Spam email folders for notifications.
If not received, please contact your Air Canada Help Desk, and provide us with:

  • Air Canada PNR
  • Passenger Name (s)
  • Date of Initial ACTV request
  • Ticket Number (s) and Travel Dates
  • ACTV Submission Case Number (if applicable, provide original case number)

Good to know

Balance check and information www.aircanada.com/actv 

ACTV issued but Funds not loaded

 It can take up to 3 business days for the funds to be loaded.

ACTV issued but amount different than expected

 This may be due to non-refundable taxes.
ACTV not received, but customer must travel

Please contact your Air Canada Help Desk to ensure the ticket is in the proper status before attempting an exchange.

If Air Canada confirms that you can proceed with the exchange, please ensure the exchanged ticket is on a new PNR.
Commission Eligible and applicable commission or mark-up identified in the commission box will not be recalled.  (over commission/mark-up will be recalled)
Where to use ACTV

ACTV can be used to pay for tickets on certain Air Canada direct channels including aircanada.com, aircanada.com/agents, NDC and Contact Centres. Please review the ACTV page at Air Canada Travel Voucher  for full details.

aircanada.com and aircanada.com/agents accepts a maximum of 2 forms of payment. Enter the ACTV first.

For more than 2 forms of payment, the booking must be done via the
Contact Centre.
ITBT

For IT/BT to be eligible, net fare must have values in the Fare Calculation box, and in the “Fare” and “Total” boxes of the ticket
Refund of ticket paid with ACTV

If the ticket is refundable, the value will be transferred to the same voucher. Voucher number and PIN must be retained.
Multiple ACTVs issued for the same request

There is a maximum value that can be applied to an ACTV. If the value of the PNR exceeds this, then multiple ACTV’s will be issued.
Eligible currencies

ACTV are issued to select eligible currency used upon payment, CAD, GBP, EUR, AUD, CHF, CNY, DKK, HKD, NOK, SEK, TWD, and BRL. For any other currencies, it will be issued in Canadian dollars. 

Updated June 6, 2023