When customers No-Show their flight and have not notified Air Canada or their Travel Agent, they forfeit the value of their ticket.
To prevent a No Show, the reservation must be cancelled at least one hour prior to departure or within 3 hours after the flight departure. This includes re-protected flights by AC or the travel agents following a Flight Disruption.
The policy applies to:
- 014 tickets (AC Group tickets are excluded)
- Itineraries that include AC marketed and operated flights and AC* marketed/operated by other airlines flights
When a customer is a No Show:
- For all fare brands1, the No Show flight and all remaining AC or AC* flights are automatically cancelled.
- As per fare rules, all remaining AC and AC* coupons will be cancelled and marked revoked. A revoked status is the same as flown. It has no more value, which means it is not available as future travel credit or AC Wallet.
If customers have checked-in, they must, in this order:
- Cancel their check-in. The cancel check-in option is shown in the check-in application
- Cancel or modify their reservation.
Taxes
Non-refundable taxes, fees and charges on revoked coupons remain non-refundable. Please refer to the Refundable Tax Guide for more tax information.
Revised May 16, 2024
1 Latitude, Premium Economy Flexible, and Business/Executive Flexible are excluded.