Accessible travel
Air Canada is committed to being a leader in accessible travel. We believe in providing our services and reimagining our spaces with accessibility in mind.
Our accessibility services
Through our wide range of accessibility services, we're committed to offering a seamless travel experience for all our customers.
If you have a visible or non-visible disability, our agents can help you board in advance to give you extra time to locate your seat, store your carry-on, and get comfortable before the aisles get busy.
For this, please arrive at least 30 mins ahead of recommended boarding time.
Hearing
For those who are Deaf or hard of hearing, we have options to help you travel with ease.
About hearing services
Medical devices and oxygen
Learn about our policies for travelling with your portable medical device.
About medical devices and oxygen
Mobility aids/assistance
Find everything you need to know about requesting wheelchair assistance at the airport and travelling with your mobility aid.
About mobility aids/assistance
Non-visible disabilities
If you have a non-visible disability, you can request assistance directly or through the Hidden Disabilities Sunflower program.
About non-visible disabilities
Severe allergies
Find out what you need to know when travelling with severe allergies.
About severe allergies
Service/emotional support dogs
Find everything you need to know when travelling with your service or emotional support dog.
About service/emotional support dogs
Special seating
Find out how to reserve seats suited to your accessibility needs.
About special seating
Support person
Learn about our policies for travelling with your support person.
About support persons
Vision
If you are blind or experience vision loss, we have options to help keep your journey comfortable.
About vision services
Additional information
Unless otherwise noted, all services outlined on these pages apply exclusively to flights operated by Air Canada, Air Canada Rouge, and Air Canada Express*. For flights or bus or train services operated by another airline or provider, including those purchased via Air Canada, please contact the operating carrier directly to learn about their service policies.
*Air Canada Express refers to flights operated by Jazz Aviation LP or PAL Airlines.
Questions before or during your trip?
We understand the importance of a great travel experience – Air Canada Accessibility Services is here to answer your questions and guide you through the process of planning your trip. Please contact us using the information below.
Air Canada Accessibility Services
Phone
1-800-667-4732 (toll-free for Canada and U.S.)
1-514-369-7039 (long distance charges apply)
TTY (teletypewriter): 1-833-754-3650 (toll free for Canada and U.S.)
437–880-6224 (long distance charges apply)
VRS (video relay): 1-833-768-2256 (toll free for Canada and U.S.)
437-880-6226 (long distance charges apply)
Fax
1-888-334-7717 (toll-free for Canada and the United States)
514-828-0027 (long distance charges apply)
Note: Please include your date of travel (day/month/year), last name, first name, and booking reference in the subject line.
e.g. 26/SEPT/2024, Jones, Mary, N3EI4E
In your email, please include your phone number and let us know if you use video relay/TTY so we can get in touch if we need more information.
Hours of operation (Eastern Time)
Daily: 6 a.m. to 10 p.m. EST
For issues when using an assistive technology tool:
1-844-347-4268 (toll-free for Canada and the United States)
Written confirmation of services
When you complete your booking, the assistance services you have requested will be indicated on your booking confirmation. Should you request services at the airport, one of our agents will be able to assist and provide you with written confirmation of this as well.
It is important to note that we can only confirm services that will be provided on flights operated by Air Canada, Air Canada Rouge or Air Canada Express.
For services on flights operated by other carriers, you will need to contact the other carrier directly to request and confirm any accessibility-related services.
Comments or concerns after your trip?
We’re committed to continually improving our accessibility services. We want to hear about your experience travelling with us.
Visit our customer support page and select Accessibility Concerns.
Select a topic then an issue from the dropdown menus.
Click Next.
Fill out the form with your information and details of the concern.
Our Commitments
As a partner to persons with disabilities, we make the following commitments:
Consult persons with disabilities and accessibility organizations, with a view to creating an enjoyable travel experience for persons with disabilities, whether in services or infrastructure, and providing a fulfilling employment experience in the workplace.
Develop and enhance accessibility features, policies and processes that broaden travel and employment opportunities for persons with disabilities.
Train our employees and provide them with tools to encourage cooperation, lift barriers, and implement accommodations, both for our customers and our employees.
Promote a culture of respect and dignity in all our employees’ interactions with one another and with our customers and increase the representation of persons with disabilities within our workforce.
Collaborate with Canadian and international organizations and airport authorities to ensure that the needs of persons with disabilities are considered in the workplace and throughout their travel experience.
These commitments reinforce our dedication to diversity, equity and inclusion in safe, accessible air travel for all customers, and accessible employment for all Air Canada employees.
Mike Rousseau
President and Chief Executive Officer, Air Canada
Our Accessibility Plan
We are committed to being leaders in accessible travel and believe in designing our products, services, and employment with accessibility in mind.
Questions or concerns
Do you need assistance with your upcoming travel plans? Contact Air Canada Accessibility Services at least 48 hours before departure, and we’ll be happy to assist you.
Phone:
1-800-667-4732 (toll-free for Canada and the United States)
1-514-369-7039 (long distance charges apply)
Email:
accessible@aircanada.ca
Feedback on Accessibility Plan
Using any of the options below, you can provide accessibility feedback (including feedback on this Plan), request an alternate format of our Accessibility Plan, or request a description of our feedback process.
We will acknowledge your feedback in the same format you utilize. You can also submit anonymous feedback.
Online form:
Phone:
1-888-422-2408
(TTY and video relay available)
Mail:
Director, Diversity, Equity and Inclusion
7373 Côte-Vertu Blvd. West
Ville Saint-Laurent, Quebec
H4S 1Z3
ZIP 1261
Director, Customer Accessibility
525 Viger Ave. Ouest
Montréal, Quebec
H2Z 0B2
Alternate formats
You can request our Accessibility Plan in any of the formats below by completing our online form.
Please allow 15 days
Large Print
Please allow 15 days
Braille
Please allow 45 days
Audio
Please allow 45 days
Website accessibility
At Air Canada, accessibility isn't just a checkbox—it’s an integral part of every innovation and interaction. We’re committed to providing the best possible travel experience to all people, addressing barriers in the built environment, products, and services that welcome and support people with disabilities.
Website accessibility
Air Canada is dedicated to making aircanada.com accessible to anyone with specific auditory, visual or mobility needs. We aim to enhance the accessibility and usability of our website by focusing on achieving level AA compliance as outlined within W3C Web Content Accessibility Guidelines (WCAG) 2.2.
Compatible screen readers and tools
We consistently strive to accommodate diverse user preferences and guarantee accessibility across various platforms and screen readers. While we aim to address all feasible variations, for your convenience, we’ve listed the most popular ones below.
| Software | Recommended browser |
|---|---|
| NVDA (desktop screen reader) | Firefox  |
| JAWS (desktop screen reader) | Chrome, Edge   |
| VoiceOver on iOS (mobile screen reader for Apple devices) | Safari, Chrome  |
| TalkBack (mobile screen reader for Android devices) | Chrome |