A new Air Canada for Business is on the horizon

Your current Business account will remain active at the Tier level you hold as of October 3, 2023, for as long as the platform is available.

The Tier level you hold as of October 3, 2023, will remain active until the end of the current Air Canada for Business program.

Your applicable Tier level discounts will continue to apply solely to eligible flight bookings made via the Air Canada for Business platform and via an ac2u partner (Online Booking Tool).

Discounted and complimentary travel options will be discontinued (including and not limited to: Preferred Seats, Air Canada Bistro vouchers, Maple Leaf Lounge One-Times Guest passes, Memberships, and eUpgrade Credits).

There will be no new Tier qualifications. This means that your account will be neither upgraded nor downgraded based on new bookings made or flown after October 3, 2023.

The new Business program will be communicated in 2024.

Once the new program is announced, both the enrollment and booking process will be communicated.

Enrollments to the program on our website are currently discontinued. If you still wish to enroll, please send an email to the support team acforbusiness@aircanada.ca

Note as of Oct.3, 2023, no enrollment offers will be added to the new account, and any flights booked or flown under the program will not count towards a Tier level. New enrollments will have access to the dedicated support contact line, and to the Air Canada for Business online booking platform for as long as they are available.

Your Tier level will be displayed on all Admin pages, viewable by Program and Division Administrators.

In addition, the business account’s Program Administrator and Corporate officer receive a Tier level notification email as soon as a Tier level 1, 2 or 3 is reached. A copy is also sent to any managing Travel agency.

As of October 3, 2023, all discounted travel options will be discontinued (including and not limited to: Preferred Seats, Air Canada Bistro vouchers, and Maple Leaf Lounge One-Time Guest Passes).

As of October 3, 2023, complimentary travel options will be discontinued.

If your business account has any remaining eligible complimentary rewards, these will need to be used prior to the reward’s expiry date, or March 31, 2024, whichever date comes first.

Any active complimentary reward must be used prior to the reward expiry date or March 31, 2024, whichever date comes first.

To see if rewards have been assigned to you, simply log in to the Air Canada for Business platform, then:

1. Click on “See your account” and select “my profile”
2. Click on the “Rewards” tab

Complimentary travel options will be returned as a selectable option on the Air Canada for Business booking platform during an eligible booking flow.

The business account administrators have access to view all Tier level rewards and are authorized to assign them to a traveller.

The “Reward link”, from your Admin dropdown menu displays all reward assignments.

The account’s Program Administrator can select rewards when booking for themselves or any other registered traveller in the business account or assign the reward to a traveller.

Travellers with an assigned reward will have access to select the rewards in an eligible booking flow.

If your business reached a Tier level, the Program Administrator, Primary contact or managing travel agency will have received a Tier notification email withing the last 12-months.

eUpgrade credits are awarded based on the business’ Tier level attained and the credits must be claimed within 3 months of receiving the Tier level notification.

eUpgrade credits must be claimed within 3 months of receiving the Tier level notification.

The Program Administrator must send an email request to eupgraderequest@aircanada.ca with the following subject line: “eUpgrade request.”

• The email should contain:
  • Your Company’s name and company ID (PN #)
  • The name, Aeroplan number and email address of each member who has been designated to receive eUpgrade credits, as well as the number of credits to assign to each.

Note: All claims must be submitted by March 31, 2023. Only eligible requests will be processed. Credits will be deposited within 5-10 business days, and eUpgrade credits must be used within 1 year of deposit date.

If your business reached a Tier level, the Program Administrator, Primary contact or managing travel agency receive a Tier level notification email.

Complimentary and discounted Maple Leaf Lounge Club Canada memberships are awarded based on the business Tier level attained and the memberships must be claimed within 3 months of receiving the notification.

Maple Leaf Lounge Club Canada membership reward(s) must be claimed within 3 months of receiving the Tier level notification email.

• The email should contain:
  • Your Company’s name and company ID (PN #)
  • Requested offer (i.e., complimentary or discounted membership)
  • Designated travellers name(s) to whom the complimentary and/or discounted offer should be applied
  • Complete mailing address (including postal code)

Note: All memberships must be claimed by March 31, 2023. Only eligible requests will be processed.

Memberships will be mailed to the recipient; please allow 3-4 weeks for processing and mailing. Membership is valid for 1 year from the issue date.

No, the reporting tool will be discontinued as of Oct 3, 2023.

Any North American company can join the Air Canada for Business program, provided it does not have an Air Canada preferred carrier/corporate agreement.

Air Canada for Business is a program that rewards companies every time they book their business travel with Air Canada, Air Canada Express, our codeshare partners, and our select interline partners.

Here are some of the benefits of the program:

• Discounts on Air Canada, Lufthansa Group* and select partner airline flights
• Exclusive promotional offers
• Discounted or free Preferred seat selection
• eUpgrade Credits
• Discounted or free Maple Leaf Lounge One-Time Guest Pass
• Discounted or free Maple Leaf Club Canada memberships
• Air Canada Bistro vouchers
• Discounted Avis Corporate Awards Program
• Discounted Budget Business Program

Note: As of October 3, 2023, discounted and complimentary travel options will be discontinued (including and not limited to: Preferred Seats, Air Canada Bistro vouchers, and Maple Leaf Lounge One-Time Guest Passes, Maple Leaf Club Canada memberships, and eUpgrade Credits).

*The Lufthansa Group includes Lufthansa, Austrian Airlines, Brussels Airlines, and SWISS.

There is no cost associated with enrolling or using the Air Canada for Business program. The Program is designed to help your company better manage its business travel expenses.

Note: As of October 3, 2023, online enrollments will be discounted. Companies that wish to enroll can send an email to acforbusiness@aircanada.ca.

When your company reaches a Tier level, the Program Administrator and Corporate Officer will receive an email notification with details of the Tier Benefits as well as any complimentary or discounted products and services.

Note: As of October 3, 2023, the company's current Tier level status will be frozen but will continue to be honored. You will not be able to qualify for a higher status, nor will you be downgraded.

Once your account reaches a Tier level, eUpgrade credits will be automatically added to the account. The number of credits received depends on the Tier level the account reached.

Level 1: 10 Preferred Seat credits
Level 2: 20 Preferred Seat credits
Level 3: 30 Preferred Seat credits

Note: As of October 3, 2023, the company's current Tier level status will be frozen, but will continue to be honored. You will not be able to qualify for a higher status, nor will you be downgraded.

The Program Administrator must send an email request to eupgraderequest@aircanada.ca with the following subject line: Company's name & (company ID) PN#

The email request must contain:

• The company's name and PN# (company ID)
• The name, Aeroplan number and email address of each member who has been designated to receive eUpgrade credits, as well as the number of credits to assign to each.

To learn more, see the EUPGRADE CREDITS section of our Rewards and Bonuses - Terms and Conditions.

Note: all claims must be submitted by March 31, 2024. Credits must be used within 1 year from when they were deposited to the Aeroplan account.

The Air Canada for Business online tool offers a report-generating option which your Program Administrator can use to download a range of reports.

Note: As of October 3, 2023, the reporting tool feature will be discontinued.

Tier level Qualifications. Account Travel spend will be tracked on a 12 month-rolling cycle granting customers instant qualification to the Tier level, and benefits as it is reached. As a Tier level is reached, it will be secured for a 12-month period. If a higher Tier level is reached, the account will be instantly upgraded to the higher level for a 12-month period. If the account’s travel spend drops within the 12-month period, the account maintains the Tier level until the expiry date. Account will be reassessed at end of the 12-month period for new qualifying status. Revenue calculation is calculated on a day-by-day basis.

Note: Qualifying travel spend will be accumulated up to and including October 3, 2023.

As of Oct 3, 2023, the Tier level attained will be frozen and applicable tier discounts can be applied to eligible flight bookings for as long as the Air Canada for Business booking platform is available.

Only revenue from flown bookings made via the Air Canada for Business booking tool or the dedicated Air Canada for Business contact center are eligible for revenue tracking towards a Tier level.

Note: As of October 3, 2023, you will not be able to qualify for a higher status, nor will you be downgraded.

The company's Tier level status on October 3, 2023, will be honored and applicable discounts can be applied towards eligible flight bookings.

Only the flight fare (before taxes) from a flown ticket purchased in the Air Canada for Business program is calculated toward a Tier level.

Note: As of October 3, 2023, you will not be able to qualify for a higher status, nor will you be downgraded.

The company's Tier level status on October 3, 2023, will be honored and applicable discounts can be applied towards eligible flight bookings.

Bookings made via an ac2u partner (Online Booking Tool) authorised to sell Air Canada for Business will count towards a Tier level.

Note: As of October 3, 2023, you will not be able to qualify for a higher status, nor will you be downgraded.

The company's Tier level status on October 3, 2023, will be honored and applicable discounts can be applied towards eligible flight bookings.

Revenue is not added when a credit is booked, but rather when the Flight Pass is purchased in full or in quarterly installments. Therefore, it can positively impact the Tier level very quickly.

Note: As of October 3, 2023, you will not be able to qualify for a higher status, nor will you be downgraded. Only Flight Passes purchased and paid prior to Oct 3, 2023, will be tracked towards a Tier level.

No. If your business account is eligible for a discount, it will be automatically applied to your booking.

As soon as your account reaches a Tier level, you are instantly eligible for applicable Tier level discounts.

Note: As of October 3, 2023, the Tier level attained will be frozen and applicable tier discounts can be applied to eligible flight bookings for as long as the Air Canada for Business booking platform is available. You will not be able to qualify for a higher status, nor will you be downgraded.

Once your account reaches a Tier level, the discounts will automatically be applied. Each fare with a Tier discount will be identified with a yellow star.

The Program is open to businesses and not-for-profit organizations that are duly registered and doing business in Canada or the U.S. and who do not have an existing corporate agreement with Air Canada.

Note: As of October 3, 2023, enrollments will no longer be accepted via the website. Enrollment requests can be sent to the Air Canada for Business support team at: acforbusiness@aircanada.ca

You need to be a registered company with:

• A Goods and Services Tax (GST) number for Canadian Companies -or-
• An Employer Identification Number (EIN) for U.S. companies

You will also need to add:

• Your company name and street address
• Basic information on the person who will be designated as your company's Program Administrator and Corporate Officer

Note: As of October 3, 2023, enrollments will no longer be accepted via the website. Enrollment requests can be sent to the Air Canada for Business support team at: acforbusiness@aircanada.ca

Please follow the following steps to enroll:

• Visit aircanada.com/forbusiness
• Click "Join Now"
• Fill out the form
• Accept the terms and Conditions, and you're done!

Note: As of October 3, 2023, enrollment links will be deactivated. Enrollment requests can be sent to the Air Canada for Business support team at: acforbusiness@aircanada.ca

Once your company has enrolled, the program Administrator and Corporate Officer will receive a welcome notification email with the Account number (PN#) and welcome offers.

Note: As of October 3, 2023, enrollments will no longer be accepted via the website. Enrollment requests can be sent to the Air Canada for Business support team at: acforbusiness@aircanada.ca

Your company's account number and Tier level is stored in the account details section. Only your Program Administrator and Corporate Officer can view this information.

Once your company is enrolled, follow these steps to access the for Business online tool:

• Log in from the regular Air Canada website
• Click on the Sign in dropdown (found in the upper right-hand corner)
• Click on the Air Canada for Business link
• Enter your login credentials.

You do not need to download any software to use the Air Canada for Business online tool.

However, the tool is best viewed using Chrome or Firefox, or Microsoft Edge version 7 or higher.

Upon enrollment, your company's Program Administrator will receive a welcome email with instructions on how to register Travellers (Users). Once Travellers have been registered, it is possible to start booking flights right away.

Bookings made using the Air Canada for Business online tool can only be retrieved via the same tool.

• Air Canada codeshare partners (AC flights operated by other airlines)
• Lufthansa and Lufthansa Regional (operated by Air Dolomiti, Eurowings and Germanwings)
• Austrian Airlines (including Tyrolean Airways when marketed by Austrian Airlines)
• Brussels Airlines
• SWISS

You can use a Promotion Code when booking a flight with the Air Canada for Business online tool.

Simply enter the code in the appropriate box on the shopping page. Fares on the results page will reflect the promotional discount.

Only bookings made using the Air Canada for Business online tool are tracked for rewards based on the expense threshold your company achieves.

Note: As of October 3, 2023, Tier level attained will be frozen and applicable tier discounts can be applied to eligible flight bookings for as long as the Air Canada for Business booking platform is available. You will not be able to qualify for a higher status, nor will you be downgraded.

Flight Passes can be purchased exclusively on aircanada.com. To do so, go to the Flight Pass tab on the aircanada.com homepage, or paste the following address into your browser: aircanada.com/flightpasses.

To link your Flight Pass to your business account, add your Company ID (PN#) to the client identifier box.

Note: As of October 3, 2023, Tier level attained will be frozen and applicable tier discounts can be applied to eligible flight bookings for as long as the Air Canada for Business booking platform is available. You will not be able to qualify for a higher status, nor will you be downgraded.

Yes, you can use the Air Canada for Business online tool to book a flight using Flight Pass credits.

Your company's Flight Pass booking expenses are added to its Air Canada for Business account within 15 business days from the date of purchase.

Note: As of October 3, 2023, you will not be able to qualify for a higher status, nor will you be downgraded. Only Flight Passes purchased and paid prior to Oct 3, 2023, will be tracked towards a Tier level.

Our technical support team will be happy to assist with any issues you may encounter while using our online tool.

A dedicated line is available to all Air Canada for Business members upon enrollment. You can also send an email to: acforbusiness@aircanada.ca