May 23, 2023
Because of the Popocatepetl volcanic ash, we understand that you may want to make alternate travel arrangements. If you currently have a reservation, Air Canada has implemented a policy that makes it possible for you to make voluntary changes to your itinerary if:
- You purchased an Air Canada ticket no later than May 23, 2023 for travel between May 15, 2023 and May 27, 2023.
- Your itinerary includes a flight to, from or via Mexico City, Mexico (MEX).
If you are scheduled to travel during the affected period, you can retrieve your booking to change your flight, free of charge, to another date between now and June 1, 2023, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.
If you purchased your ticket with Air Canada Vacations, please reach out to them directly.
And if you require assistance, you can contact us at 1-888-247-2262 (or 1 800 361-5373 if yours is an Aeroplan flight reward).