Accessible travel
Air Canada is committed to being a leader in accessible travel. We believe in providing our services and reimagining our spaces with accessibility in mind.
Our Commitments
As a partner to persons with disabilities, we make the following commitments:
Consult persons with disabilities and accessibility organizations, with a view to creating an enjoyable travel experience for persons with disabilities, whether in services or infrastructure, and providing a fulfilling employment experience in the workplace.
Develop and enhance accessibility features, policies and processes that broaden travel and employment opportunities for persons with disabilities.
Train our employees and provide them with tools to encourage cooperation, lift barriers, and implement accommodations, both for our customers and our employees.
Promote a culture of respect and dignity in all our employees’ interactions with one another and with our customers and increase the representation of persons with disabilities within our workforce.
Collaborate with Canadian and international organizations and airport authorities to ensure that the needs of persons with disabilities are considered in the workplace and throughout their travel experience.
These commitments reinforce our dedication to diversity, equity and inclusion in safe, accessible air travel for all customers, and accessible employment for all Air Canada employees.
Mike Rousseau
President and Chief Executive Officer, Air Canada
Our Accessibility Plan
We are committed to being leaders in accessible travel and believe in designing our products, services, and employment with accessibility in mind.
Questions or concerns
Do you need assistance with your upcoming travel plans? Contact Air Canada Accessibility Services at least 48 hours before departure, and we’ll be happy to assist you.
Phone:
1-800-667-4732 (toll-free for Canada and the United States)
1-514-369-7039 (long distance charges apply)
Email:
accessible@aircanada.ca
Feedback on Accessibility Plan
Using any of the options below, you can provide accessibility feedback (including feedback on this Plan), request an alternate format of our Accessibility Plan, or request a description of our feedback process.
We will acknowledge your feedback in the same format you utilize. You can also submit anonymous feedback.
Phone:
1-888-422-2408
(TTY and video relay available)
Mail:
Director, Diversity, Equity and Inclusion
7373 Côte-Vertu Blvd. West
Ville Saint-Laurent, Quebec
H4S 1Z3
ZIP 1261
Director, Customer Accessibility
525 Viger Ave. Ouest
Montréal, Quebec
H2Z 0B2
Alternate formats
You can request our Accessibility Plan in any of the formats below by completing our online formExternal site which may not meet accessibility guidelines and/or language preferences..
Please allow 15 days
Large Print
Please allow 15 days
Braille
Please allow 45 days
Audio
Please allow 45 days
Website accessibility
At Air Canada, accessibility isn't just a checkbox—it’s an integral part of every innovation and interaction. We’re committed to providing the best possible travel experience to all people, addressing barriers in the built environment, products, and services that welcome and support people with disabilities.
Website accessibility
Air Canada is dedicated to making aircanada.com accessible to anyone with specific auditory, visual or mobility needs. We aim to enhance the accessibility and usability of our website by focusing on achieving level AA compliance as outlined within W3C Web Content Accessibility Guidelines (WCAG) 2.2.
Compatible screen readers and tools
We consistently strive to accommodate diverse user preferences and guarantee accessibility across various platforms and screen readers. While we aim to address all feasible variations, for your convenience, we’ve listed the most popular ones below.
| Software | Recommended browser |
|---|---|
| NVDA (desktop screen reader) | Firefox  |
| JAWS (desktop screen reader) | Chrome, Edge   |
| VoiceOver on iOS (mobile screen reader for Apple devices) | Safari, Chrome  |
| TalkBack (mobile screen reader for Android devices) | Chrome |