The Air Canada Cybersecurity Centre

What to know

We care about your safety. Be cautious of fake social media accounts, ads, emails, texts or calls claiming to be from Air Canada or Aeroplan. These can be used by scammers and fraudsters to steal your personal, payment, login or booking information.

Phishing, smishing and vishing

These deceptive tactics are commonly known as "phishing" for emails, "smishing" for text messages, and "vishing" for phone calls.

• Phishing emails aim to "fish" for your login information, such as passwords, bank account numbers, or credit card details to access your personal and financial data.
• Smishing, or SMS phishing, involves fraudulent text messages with deceptive links that lead to online forms designed to steal your personal information or download malware on your device.
• Vishing, or voice phishing, refers to fraudulent phone calls, voicemails, or automated robocalls, where scammers impersonate legitimate businesses and attempt to get your personal or payment information from you over the phone.

How do I recognize phishing, smishing or vishing?

Here are the signs to look out for. The message:

• is unsolicited or from an unknown sender. See the list of trusted Air Canada email addresses.
• contains text with misspelled words, incomplete sentences, poor grammar, or formatting that is irregular or unusual.
• asks you to respond urgently and prompts you to click on a hyperlink or open an attachment.
• asks for a password, financial information, or other sensitive personal information about yourself.
• contains unrealistic offers, unusual requests or promises an automatic financial gain. If it’s too good to be true, it probably is!

Fake ads and fake social media accounts

Stay vigilant when coming across ads on online search engines and social media that offer help, services or products appearing to be from Air Canada or Aeroplan. These ads can be deceptive and lead you to contact a fraudulent phone line disguised as Air Canada or Aeroplan’s call centre. 

To protect yourself, make sure to always use the official and verified Air Canada or Aeroplan channels.

Unsolicited Air Canada job offers or invitations to apply

Although many recruitment websites or search engines may repost job descriptions and claim to offer recruitment services, we only officially advertise on the following sites:

• Air Canada Careers Portal
• LinkedIn
• Indeed

The Air Canada Talent Acquisition team will never ask for payment or sensitive personal information, or send unsolicited job offers via email or social media.

If someone claims to be a recruiter, don’t share your personal information. Check the Air Canada Careers portal and social media channels for official job postings and announcements.