- Delayed baggage
- Damaged baggage
Delayed baggage
Delayed baggage
We do our very best to make sure your baggage arrives with you at your destination, but sometimes things don’t go as planned. The information in this section explains what you need to know, and what the next steps are when dealing with delayed baggage.
If you can’t locate your checked baggage upon arrival, the first thing you'll need to do is notify a baggage service agent of the airline with which your flight terminates. If you’re terminating with Air Canada, you can also use our self-serve option by scanning the QR code located near our Baggage Services counters.
For the most up-to-date information on your delayed bag, please use the Air Canada app.
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If you've arrived on an Air Canada, Air Canada Express or Air Canada Rouge flight, you must notify an agent at the Air Canada or Air Canada Express Baggage Service Counter immediately upon arrival to begin tracing your baggage. For flights operated by another airline, please contact the operating carrier directly.
The baggage service agent will ask you to provide:
- Your contact information
- A detailed description of your baggage and contents
- Your baggage claim stubs
- Your boarding passes
This information will help with the creation of a Delayed Baggage File.
Access your Delayed Baggage File
If you’ve already completed a Delayed Baggage File and have an incident report number (example YULAC12345), you can update your Delayed Baggage File. If you haven’t completed an incident report upon arrival, please create one.
If you have not heard from us within 48 hours, please reach out.
What to do if your baggage is still missing after 5 days
In the unlikely event that our Baggage Services can’t locate your delayed baggage within 3 days, you’ll be required to complete the Baggage Tracing form via our Baggage Issues section of the Let Us Know formExternal site which may not meet accessibility guidelines and/or language preferences. page without delay, and our Central Baggage Tracing Team will take over.
For our Central Baggage Tracing Team to successfully reunite you with your property, please list all items and contents as accurately as possible on the Delayed Baggage form on the Let Us Know form - regardless of the monetary value.
When we locate your baggage
Once we've located your baggage and have ensured it reached its destination airport, we will contact you to arrange delivery via our contracted carrier in the area or FedEx.
Mobility aids
Do you need to report a delayed or damaged mobility aid? Please file a reportExternal site which may not meet accessibility guidelines and/or language preferences. by following the steps on our mobility aids and assistance page.
More information
Baggage fee refund
If your baggage was delayed, we’ll refund the checked baggage fees that you paid on flights operated by Air Canada, Air Canada Rouge, or Air Canada Express.
Interim expenses
While you are without your belongings as a direct result of your delayed baggage, we will reimburse you for reasonable expenses that you’ve incurred for rentals or essential items. Examples of essential items may include but are not limited to clothes and toiletries or sport equipment rental. All claims must be supported by receipts.
How to claim expenses
You may request a reimbursement by completing the Submit Expenses section via our Let Us Know formExternal site which may not meet accessibility guidelines and/or language preferences.. You’ll need to supply the following information to support your claim for reimbursement:
- Flight information
- Your WorldTracer incident report number
- Upload all original receipts
- Baggage tags or baggage claim stubs
- Boarding passes
Note: Claims must be submitted within 21 days from the date on which you received your baggage or they will not be processed.
Insurance and limitations to baggage liability
While we will make every attempt to ensure your baggage is handled with care, please note that in the unlikely event we are unsuccessful in locating delayed baggage, our Baggage Claims Team will make every effort to offer a satisfying final resolution in line with Air Canada's Conditions of Carriage.
Note: Never pack house/car keys, jewelry, valuables, cash, life-saving medicine/medical devices, important documents, or personal electronic devices in your checked baggage. Please be sure that your fragile items are suitably packed and well protected.
Contacting our Baggage Claims Team
Central Baggage Office: 1 888 689-BAGS (2247) – Toll free, open from 05:00 to 23:00 ET, 7 days a week within Canada or the United States.
Fax: 1 800 237-3563 or 514-422-2900
Via our Let Us KnowExternal site which may not meet accessibility guidelines and/or language preferences. form.
Worldwide (Star Alliance Partners): Visit Star Alliance for a list of our partner airlines.