Aeroplan Elite Status Terms and Conditions
Introduction
Aeroplan Elite Status is offered by Air Canada to members of the Aeroplan program in good standing (“Aeroplan Members”). When you fly with Air Canada, the Star Alliance member airlines, and other select airline partners, you automatically participate in the Aeroplan Elite Status program, which provides travel-related benefits such as free checked bags, cabin upgrades and lounge access. Air Canada will collect from Aeroplan your basic account information, such as your email and mailing addresses, gender, date of birth, phone number, and the date and method of your enrollment in Aeroplan. Upon qualification of Aeroplan Elite Status, Air Canada provides Aeroplan Elite Status holders (“Status Holders”) with access to these various benefits and privileges, depending on the status level. Find out more about the different Aeroplan Elite Status levels and how to achieve status, as well as about the Aeroplan program generally and membership.
How to qualify
Qualification for Aeroplan Elite Status is based on achieving the published requirements for each status level between January 1 and December 31 of the previous calendar year. Aeroplan Members who reach a higher status level during the qualification year may be eligible for early recognition at a higher Elite Status level.
Benefits and privileges
Benefits and privileges accessed by Status Holders may be subject to additional terms and conditions. eUpgrade Credits awarded to eligible Status Holders are subject to the terms and conditions of eUpgrades. Access to the Air Canada Maple Leaf Lounge provided to eligible Status Holders is subject to the terms and conditions of the Maple Leaf Lounges. Air Canada reserves the right to unilaterally change, restrict, suspend, or withdraw any benefit or privilege accessible or accessed by Status Holders, at any time and without notice. Find out more about benefits and privileges, including the most current list of benefits and privileges available to Status Holders.
Suspension, revocation or termination
Aeroplan Elite Status is a privilege, that can be suspended, revoked or terminated by Air Canada, at any time, in its sole discretion, and without compensation. Reasons for suspension, revocation or termination include, but are not limited to:
- any violation or abuse by a Status Holder of any of these Terms and Conditions, the Aeroplan Program Terms and Conditions or any terms and conditions relating to the use of any benefit or privilege provided to Status Holders;
- any misrepresentation by a Status Holder to Air Canada or its affiliates; or
- any other actions or conduct of a Status Holder deemed by Air Canada, in its sole discretion, to be damaging or detrimental to Air Canada or the interests of Air Canada and its affiliates.
Communication with Status Holders
The form of communication with Status Holders about Aeroplan Elite Status will be by email. By accessing or using the benefits and privileges offered as part of Aeroplan Elite Status, Status Holders agree that all Aeroplan Elite Status communications will be provided electronically only.
From time to time, Status Holders may receive personalized or exclusive marketing offers. Status Holders can withdraw consent to receive such offers at any time by updating their Aeroplan Member account profile here, by clicking the “unsubscribe” link in any marketing email, by replying “STOP” in marketing SMS text messages, or by contacting the Aeroplan Contact Centre.
Changes to these Terms and Conditions and Aeroplan Elite Status
Air Canada reserves the right to unilaterally amend, restrict, suspend, extend, withdraw or otherwise alter each and every one of these Terms and Conditions and each and every feature, benefit and privilege of Aeroplan Elite Status at any time.
No vested rights
Aeroplan Elite Status does not entitle the Status Holder to any vested rights and, in achieving status, the Status Holder may not rely upon the continued availability of any benefit or privilege. Unless otherwise permitted by Air Canada, all benefits and privileges associated with Aeroplan Elite Status are personal to the Status Holder and cannot be assigned, traded, bartered, willed, exchanged for cash, or otherwise transferred.
Limitation of liability
Aeroplan Elite Status has no monetary value and cannot under any circumstances form the basis of a monetary claim against Air Canada or any of its affiliates.
Air Canada, its affiliates and representatives, assume no liability to the Status Holder for any reason whatsoever, including without limitation, as a result of any change or termination to the Aeroplan Elite Status offerings including, without limitation, any changes or removal of benefits or privileges, any changes to qualification criteria or any changes to the Aeroplan Program.
In no event shall Air Canada, its affiliates and representatives, and each of the foregoing entity’s respective officers, directors, agents, successors and assigns, be liable for any direct, indirect, punitive, incidental, special, economic, exemplary or consequential damages of any kind, whether based in contract, tort or otherwise, which arise out of or are in any way connected with Aeroplan Elite Status.
Governing law
The terms and conditions of Aeroplan Elite Status are governed by the provincial laws of the province of Ontario and the federal laws applicable therein, without reference to conflict of laws provisions. Any disputes relating in any way to Aeroplan Elite Status or a Status Holder’s associated benefits and privileges, shall be submitted to the courts of Ontario which shall have exclusive jurisdiction over such disputes. However, in respect of residents of Quebec, these Terms and Conditions are governed by the provincial laws of the Province of Quebec and the federal laws applicable therein.
Aeroplan® is a registered trademark of Aeroplan Inc. Aeroplan Elite is a trademark of Aeroplan Inc.