Changes and cancellations

We have implemented flexible and expanded change and cancellation options.

Booking the right fare for you is simple

Covidhub booking policy unlimited

Enjoy a variety of fare options – From our lowest non-refundable Basic fares when your plans don't change to fully refundable Comfort and Latitude fares with endless benefits - you choose the fare type that meets your travel needs.

Covidhub booking policy unlimited

If your flight is cancelled, you get a refund – If your flight is cancelled for any reason and we don’t rebook you on another flight that departs or arrives within three hours of your original departure or arrival time, or if we add a connection to your itinerary, you can request a refund.

Covidhub booking policy unlimited

Simplified flexibility with Aeroplan – Aeroplan fare options which include a change fee now have a simplified structure with a new anytime change fee. Learn more.

To change or cancel your booking, contact your original booking source:

  • For bookings made directly with Air Canada (including aircanada.com, the Air Canada app, and our contact centres), or Kayak, Google Flights, and Skyscanner you can manage your booking or call 1-888-247-2262 (for international and other numbers, visit aircanada.com/othernumbers).
  • For bookings made using Aeroplan points you can also manage your booking or call 1-800-361-5373 (for international and other numbers, visit our customer support page).
  • For bookings made with a Travel agent or any online travel agency (for example, Expedia or Priceline), contact them directly for assistance.
  • For Air Canada Vacations bookings, please call 1-800-296-3408 or visit the Air Canada Vacations site.
  • For Air Canada for Business bookings, please call 1-888-335-4189 or visit the Air Canada for Business site.

Looking to make a new booking? Simply visit aircanada.com.

For changing or cancelling your booking:

  • All eligible fare tickets issued on or before July 5, 2022 for original travel between March 1, 2020 and July 5, 2023 can be cancelled and the full value can be transferred to an Air Canada Travel Voucher or converted into Aeroplan points with a 65% bonus.
  • Eligible fare tickets other than Basic issued on or after July 6, 2022 can be cancelled and the full value can be transferred to an Air Canada Travel Voucher or converted into Aeroplan points with a 65% bonus.
  • Basic fare tickets issued on or after July 6, 2022 are non-refundable and cannot be transferred to an Air Canada Travel Voucher or converted into Aeroplan points.
  • Existing bookings may only be changed or cancelled up to 2 hours prior to departure. 
  • Refundable tickets will be refunded as per the applicable fare rules; a cancellation fee may still apply. 

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