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Flexible Rebooking Policy: Cuba (VRA) Power Outage

As of October 21, 2024

Air Canada has implemented a Goodwill Policy to offer a change fee waiver due to a power outage in Cuba.


Policy

Markets All itineraries to and from VRA
Ticket Stock 014
Ticket Issue All tickets issued on/before October 21, 2024
Original Travel Dates Between October 21, 2024, and October 27, 2024
Rebooking Window Up to and including November 30, 2024.

Re-Protection Guidelines

Customers are permitted one change fee waiver as per the following guidelines up to 2 hours before departure. Rebooking is only permitted on Air Canada Operated flights.

Fare Rules Policy Within
Rebooking Window
Policy Outside
Rebooking Window
Change Fee(s) Waived Waived
ADCL Waived Fare rules apply
 
Change of Origin/Destination Customers may choose to travel to an alternate AC destination, change fee waived but ADCOL applies.
Endorsement For Customer Contact Centres and Travel Agencies, use ACACUBOCT24 when processing a ticket exchange.
Refunds As per fare rules
Aeroplan Tickets Please refer the customer to Aeroplan for handling (refer to Aeroplan - Contacts for the Aeroplan Schedule Change phone number).
Air Canada Vacations Please refer to the Air Canada Vacations Goodwill policy.
Additional Details For any itinerary with a flight cancellation, please follow the procedures outlined in the Schedule Change or Flight Disruption Policy.

 
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