We've updated our flexible re-booking policy for new and existing bookings made by customers worldwide. See below for additional details.
Policy
Markets
All itineraries
Ticket Stock
014
Ticket Issue
Up to July 5, 2022
Original Travel
Dates
Between March 1, 2020 and July 5, 2023
Rebooking
Window
For tickets issued on/before March 31, 2021: Travel must be completed within 24 months from the date on the last unused flight.
For new tickets issued/exchanged on/after April 1, 2021: Travel must be completed within 24 months from the date of issue of the original ticket.
Re-Protection Guidelines
Customers may change up to 2 hours before departing flight. No change fee per the applicable guidelines below.
Fare Rules
Policy Within
Rebooking Window
Policy Outside
Rebooking Window
Change Fee(s)
Waived
Applies
ADCL
Fare rules apply
Fare rules apply
Change of Origin/ Destination
Passengers may choose to travel to/from an alternate Air Canada destination within ticket validity. Change fees are waived and ADCL will apply.
Refunds
As per fare rules. Any residual value is lost for non-refundable amounts.
Passengers may choose to:
• Hold for future travel credit (applicable to GDS bookings only).
• Convert the remaining value towards Aeroplan points or store the remaining value on an Air Canada Travel Voucher.
Aeroplan Tickets
Please refer the customer to Aeroplan.
Endorsement
We have modified our fare rules to set the change fee at $0, whereby the change fee is automatically waived. If the fee is not automatically waived for a qualifying ticket, please use ticket endorsement code CHNGFEE20.
This email was sent because you represent or are an agent of a company or other legal entity engaged in the sale of air services that has a relationship with Air Canada.
Prices, schedules, terms and conditions are subject to change. All taxes, fees and charges are subject to change.
For online bookings, please refer to the booking flow by clicking on the search option in order to see the final price/breakdown or contact Air Canada Reservations at 1-888-247-2262. Certain international destinations may have taxes, fees or charges that must be paid at the point of origin or at departure. Please contact the nearest foreign government office of the country you plan to visit for definitive, up-to-date information. Country-specific and interactive passenger-specific information is also available at iatatravelcentre.com and travel.gc.ca. Fees for optional services, such as itinerary changes, additional baggage, advance seat selection, or certain special service requests may increase overall cost. For more information, please consult aircanada.com/ca/en/aco/home/legal/products-and-services.html
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