Welcome, get comfortable
Every step of your journey matters. We aim to make your travel experience seamless, enjoyable and comfortable from start to finish.
Welcome, get comfortable

Series
Airport Experience

Series
Onboard Experience

Series
With care and class
2023 - 2024
As Canada’s flag carrier, we embrace the very essence of our maple-leafed land: warmth, kindness, and unwavering excellence. Step aboard and peek behind the curtain to discover what care and class mean—not just in words, but in every shared adventure.
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- Season 2
- Season 3
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Season 1

Episode 1
Joëlle
Mathieu was having a blast when the African safari he booked with his Aeroplan points hit a snag. See how Joëlle from our Customer Care team worked with care and class to get Mathieu home as planned.
Episode 1
Joëlle
Duration: 2:16
Mathieu was having a blast when the African safari he booked with his Aeroplan points hit a snag. See how Joëlle from our Customer Care team worked with care and class to get Mathieu home as planned.
Duration: 2:16

Episode 2
Loridana
When a passenger on a flight from Toronto to Zurich had a panic attack, flight attendant Loridana provided comfort and assistance to support them through this challenging moment.
Episode 2
Loridana
Duration: 1:44
When a passenger on a flight from Toronto to Zurich had a panic attack, flight attendant Loridana provided comfort and assistance to support them through this challenging moment.
Duration: 1:44

Episode 3
Ashley
When Cadence, Tara’s service dog, got injured on a Europe trip in Brussels, our service agent, Ashley, offered them a helping hand to guide them through that challenging time.
Episode 3
Ashley
Duration: 2:24
When Cadence, Tara’s service dog, got injured on a Europe trip in Brussels, our service agent, Ashley, offered them a helping hand to guide them through that challenging time.
Duration: 2:24

Episode 4
The Gratitude Gallery
To thank all the employees who always go above and beyond for our customers, we put our gratitude on full display. This collection showcases just a few of our employees’ stories.
Episode 4
The Gratitude Gallery
Duration: 3:42
To thank all the employees who always go above and beyond for our customers, we put our gratitude on full display. This collection showcases just a few of our employees’ stories.
Duration: 3:42
Season 2

Episode 1
Christina
Learning about a forgotten carry-on with souvenirs from Japan, Christina assured Brittany she’d return it. With poise, Christina set out on the search and followed through on her promise.
Episode 1
Christina
Duration: 2:48
Learning about a forgotten carry-on with souvenirs from Japan, Christina assured Brittany she’d return it. With poise, Christina set out on the search and followed through on her promise.
Duration: 2:48

Episode 2
Nadia
Before connecting to Africa, Peter forgot his tablet on the plane. Learning how much this meant to him, Nadia requested a second search and found the tablet, helping save the day.
Episode 2
Nadia
Duration: 2:17
Before connecting to Africa, Peter forgot his tablet on the plane. Learning how much this meant to him, Nadia requested a second search and found the tablet, helping save the day.
Duration: 2:17

Episode 3
Stavros
To ensure Abby’s first solo trip experience was stress-free, Stavros guided her every step of the way with empathy, even providing an airport navigation tutorial to help her make her tight connection.
Episode 3
Stavros
Duration: 2:37
To ensure Abby’s first solo trip experience was stress-free, Stavros guided her every step of the way with empathy, even providing an airport navigation tutorial to help her make her tight connection.
Duration: 2:37

Episode 4
Natalie
Knowing Nicholas has autism and was nervous to fly, flight attendant Natalie made his first flight special, gifting him a calming stone necklace, which helped Nicholas enjoy the flight with ease.
Episode 4
Natalie
Duration: 2:40
Knowing Nicholas has autism and was nervous to fly, flight attendant Natalie made his first flight special, gifting him a calming stone necklace, which helped Nicholas enjoy the flight with ease.
Duration: 2:40

Episode 5
Frank
When Kirk forgot his suit with sentimental value at security, Frank made it his mission to find and safely return the suit, arranging for it to be delivered personally.
Episode 5
Frank
Duration: 2:52
When Kirk forgot his suit with sentimental value at security, Frank made it his mission to find and safely return the suit, arranging for it to be delivered personally.
Duration: 2:52
Season 3

Episode 1
Ashley
Stranded by a blizzard, Karen found a holiday hero in Ashley, who made an extraordinary effort to rebook flights for her, her daughter and her daughter’s boyfriend. With Ashley’s help, Karen was able to get to Bangkok for Christmas and bring her family together during a critical time.
Episode 1
Ashley
Duration: 1:54
Stranded by a blizzard, Karen found a holiday hero in Ashley, who made an extraordinary effort to rebook flights for her, her daughter and her daughter’s boyfriend. With Ashley’s help, Karen was able to get to Bangkok for Christmas and bring her family together during a critical time.
Duration: 1:54

Episode 2
David and Dolby
From smooth boarding to secure wheelchair stowage, David and Dolby ensured John felt seen, valued and looked after throughout his journey, making his travel accessible through compassion, attention to detail and great care.
Episode 2
David and Dolby
Duration: 2:12
From smooth boarding to secure wheelchair stowage, David and Dolby ensured John felt seen, valued and looked after throughout his journey, making his travel accessible through compassion, attention to detail and great care.
Duration: 2:12

Episode 3
Emile and Jessica-Ann
While greeting passengers on a flight from Rome to Montréal, Emile and Jessica-Ann identified a nervous passenger and helped her manage her fear of flying with care and kindness.
Episode 3
Emile and Jessica-Ann
Duration: 2:18
While greeting passengers on a flight from Rome to Montréal, Emile and Jessica-Ann identified a nervous passenger and helped her manage her fear of flying with care and kindness.
Duration: 2:18

A family business
2023Duration: 2:40
Zoey wasn't just interested in aviation; she spread her wings to inspire the world. Discover how her dreams took flight as First Officer of the iconic Boeing 777, alongside a special someone.
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Series
Airport Experience
2023 - 2024
From the moment you step into the airport, we strive to provide a pleasant and smooth journey. Your comfort and satisfaction are at the heart of everything we do.
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List of episodes

Episode 1
Maple Leaf Lounge at San Francisco Airport
Savour the spectacular outdoor views on our first-ever lounge terrace, along with a selection of seafood, California wines, signature cocktails and more of everything that makes travel comfortable.
Episode 1
Maple Leaf Lounge at San Francisco Airport
Duration: 0:43
Savour the spectacular outdoor views on our first-ever lounge terrace, along with a selection of seafood, California wines, signature cocktails and more of everything that makes travel comfortable.
Duration: 0:43

Episode 2
Aspire | Air Canada Café at Billy Bishop Toronto City Airport
Welcome to the Air Canada Café at Billy Bishop Toronto City Airport, in collaboration with Aspire Airport Lounges, featuring more of what you love, like a chef-curated buffet, and more of what you need, like high-speed Wi-Fi. More comfort and convenience await.
Episode 2
Aspire | Air Canada Café at Billy Bishop Toronto City Airport
Duration: 0:50
Welcome to the Air Canada Café at Billy Bishop Toronto City Airport, in collaboration with Aspire Airport Lounges, featuring more of what you love, like a chef-curated buffet, and more of what you need, like high-speed Wi-Fi. More comfort and convenience await.
Duration: 0:50

Episode 3
Air Canada Signature Class
Take your travel to the next level with Air Canada Signature Service, offering dedicated check-in, expedited security, lounge access, exclusive boarding, and priority baggage handling. On board, Signature Class customers enjoy exclusive service and amenities.
Episode 3
Air Canada Signature Class
Duration: 1:02
Take your travel to the next level with Air Canada Signature Service, offering dedicated check-in, expedited security, lounge access, exclusive boarding, and priority baggage handling. On board, Signature Class customers enjoy exclusive service and amenities.
Duration: 1:02

Series
Onboard Experience
2024
Enjoy elevated meals, irresistible snacks and delightful drinks while relaxing in the comfort of our cabins designed to enhance your travel experience. From our award-winning in-flight entertainment system to our high-speed Wi-Fi, we make sure you stay connected and entertained throughout your journey.
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Episode 1
TWIGZ
From the heart of Alberta, TWIGZ has crafted the perfect pretzel, proudly originating from a family’s kitchen to onboard your next Air Canada flight. Pack your appetite!
Episode 1
TWIGZ
Duration: 0:32
From the heart of Alberta, TWIGZ has crafted the perfect pretzel, proudly originating from a family’s kitchen to onboard your next Air Canada flight. Pack your appetite!
Duration: 0:32

Episode 2
Chef Jérôme Ferrer
Enjoy dishes designed by our Montreal-based culinary partner, Chef Jérôme Ferrer in our International Economy and select Premium cabins that will take you on a journey before touchdown.
Episode 2
Chef Jérôme Ferrer
Duration: 0:50
Enjoy dishes designed by our Montreal-based culinary partner, Chef Jérôme Ferrer in our International Economy and select Premium cabins that will take you on a journey before touchdown.
Duration: 0:50

Episode 3
Véronique Rivest
Dream job unlocked: Véronique Rivest, our world-class sommelier from Gatineau, tests wines from all over the world to curate the perfect list offered on board.
Episode 3
Véronique Rivest
Duration: 0:41
Dream job unlocked: Véronique Rivest, our world-class sommelier from Gatineau, tests wines from all over the world to curate the perfect list offered on board.
Duration: 0:41

Episode 4
Creemore Springs Premium Lager
From the small village of Creemore to the skies, Creemore Springs lager is brewed with heart and tradition.
Episode 4
Creemore Springs Premium Lager
Duration: 0:49
From the small village of Creemore to the skies, Creemore Springs lager is brewed with heart and tradition.
Duration: 0:49

Episode 5
Fogo Island Cod
Caught exclusively off the coast of Newfoundland’s Fogo Island, this flavourful hand-line cod is proudly served in our Air Canada Signature Suite in Toronto.
Episode 5
Fogo Island Cod
Duration: 0:58
Caught exclusively off the coast of Newfoundland’s Fogo Island, this flavourful hand-line cod is proudly served in our Air Canada Signature Suite in Toronto.
Duration: 0:58

Inaugural flight to Singapore
2024Duration: 1:00
From briefing room to flight deck, follow our pilots as they gear up for our inaugural flight to Singapore—one of the most fascinating destinations on Earth!
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Series
Fan Flight
2024 - 2025
Every year, Air Canada Fan Flight rewards deserving sports fans across the country with unique experiences. As Canada's national carrier, we take enormous pride in supporting the country’s teams, but also recognizing Canadian sports fans for their unwavering support to our teams. Join us in celebrating our Air Canada Fan Flight winners!
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Episode 1
Montréal Canadiens: Aspiring coach Anthony
Can we get a “Youppi!” for aspiring coach Anthony? Watch as the young winner follows his dreams with a seat aboard Air Canada Fan Flight.
Episode 1
Montréal Canadiens: Aspiring coach Anthony
Duration: 1:00
Can we get a “Youppi!” for aspiring coach Anthony? Watch as the young winner follows his dreams with a seat aboard Air Canada Fan Flight.
Duration: 1:00

Episode 2
Winnipeg Jets: Volunteer mentor Addisen
Watch as volunteer mentor Addisen embarks on an unforgettable journey to cheer on the Jets with Air Canada Fan Flight.
Episode 2
Winnipeg Jets: Volunteer mentor Addisen
Duration: 1:30
Watch as volunteer mentor Addisen embarks on an unforgettable journey to cheer on the Jets with Air Canada Fan Flight.
Duration: 1:30

Episode 3
Toronto Maple Leafs: Superfan Chadd gets the surprise of a lifetime
A shining example of resilience and community spirit, Leafs superfan Chadd got the surprise of a lifetime with an unforgettable trip to see his team take on the Seattle Kraken with the Air Canada Fan Flight.
Episode 3
Toronto Maple Leafs: Superfan Chadd gets the surprise of a lifetime
Duration: 1:00
A shining example of resilience and community spirit, Leafs superfan Chadd got the surprise of a lifetime with an unforgettable trip to see his team take on the Seattle Kraken with the Air Canada Fan Flight.
Duration: 1:00

Episode 4
WBNA Fan Flight
Another WNBA game north of the border? You know we were game to make another Air Canada Fan Flight happen! This time, we put the spotlight on the Airdrie U17 girls' basketball team from Alberta!
Episode 4
WBNA Fan Flight
Duration: 2:23
Another WNBA game north of the border? You know we were game to make another Air Canada Fan Flight happen! This time, we put the spotlight on the Airdrie U17 girls' basketball team from Alberta!
Duration: 2:23

Invictus Games Vancouver Whistler 2025
2024Duration: 0:30
Ready to rise to the challenge and fly. Join us as we cheer on the incredible competitors of the Invictus Games Vancouver Whistler 2025.
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Vince Carter jersey retirement
2024Duration: 0:30
Introducing our special livery tribute to Vince “Air Canada” Carter on fin 123, now ready for takeoff as the Toronto Raptors retire the number 15 jersey of the eight-time All-Star.
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Celebrating Disney’s “Wish”
2024Duration: 0:30
Watch our magical, special-edition livery, featuring the characters from Disney’s epic musical comedy “Wish”, come to life.
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Series
Olympics and Paralympics
2024
An Air Canada boarding pass is more than just a ticket. It represents in-person connection and the power of dreams.
This summer, we proudly flew Canadians – athletes and fans alike – to the Paris 2024 Olympic and Paralympic Games.
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Episode 1
Go Canada Go
The Paris 2024 Olympic and Paralympic Games are a big deal, so we're making a big entrance. We’ve renewed our partnership as the Official Airline of Team Canada and Canadian Paralympic Team 2030 and we’re flying Team Canada to Paris 2024 in style!
Episode 1
Go Canada Go
Duration: 0:53
The Paris 2024 Olympic and Paralympic Games are a big deal, so we're making a big entrance. We’ve renewed our partnership as the Official Airline of Team Canada and Canadian Paralympic Team 2030 and we’re flying Team Canada to Paris 2024 in style!
Duration: 0:53

Episode 2
Heading to Paris 2024 Olympic Games
Go Canada go! With sights set on gold, we’re taking off with Team Canada for the Paris 2024 Olympic Games! Join us in supporting our athletes as they soar higher than ever before!
Episode 2
Heading to Paris 2024 Olympic Games
Duration: 0:44
Go Canada go! With sights set on gold, we’re taking off with Team Canada for the Paris 2024 Olympic Games! Join us in supporting our athletes as they soar higher than ever before!
Duration: 0:44

Episode 3
Heading to the Paris 2024 Paralympics
Their bags are packed with enough room left to bring home the gold! It’s time for us to fly the Canadian Paralympics team to compete in the Paris 2024 Paralympic Games.
Episode 3
Heading to the Paris 2024 Paralympics
Duration: 0:50
Their bags are packed with enough room left to bring home the gold! It’s time for us to fly the Canadian Paralympics team to compete in the Paris 2024 Paralympic Games.
Duration: 0:50

Episode 4
Meet Sam
We embarked on an unforgettable journey to the Paris 2024 Olympic Games with Sam, an 11-year-old battling cardiomyopathy. Cheering on Team Canada and meeting his idol, Summer McIntosh, Sam showed us the true meaning of resilience on this adventure of a lifetime.
Episode 4
Meet Sam
Duration: 1:00
We embarked on an unforgettable journey to the Paris 2024 Olympic Games with Sam, an 11-year-old battling cardiomyopathy. Cheering on Team Canada and meeting his idol, Summer McIntosh, Sam showed us the true meaning of resilience on this adventure of a lifetime.
Duration: 1:00

Series
Diversity, Equity, Inclusion and Accessibility
2023 - 2024
We celebrate and support the diverse communities we serve. By honouring and uplifting various groups, we aim to create an inclusive workplace and welcoming customer experience for all. Join us in embracing the vibrant diversity that strengthens our country’s DNA.
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Episode 1
National Indigenous Peoples’ Day
This National Indigenous Peoples’ Day we connected with Service Director Tho Thuy Thul Witt to explore her love of travel, celebrate her heritage, and discuss the importance of proudly displaying her traditional name as she travels the world.
Episode 1
National Indigenous Peoples’ Day
Duration: 00:50
This National Indigenous Peoples’ Day we connected with Service Director Tho Thuy Thul Witt to explore her love of travel, celebrate her heritage, and discuss the importance of proudly displaying her traditional name as she travels the world.
Duration: 00:50

Episode 2
Asian Heritage Month – a reunion story
In honour of Asian Heritage Month, our colleague opens up about the importance of staying connected to our roots and shares her story of a long-awaited reunion.
Episode 2
Asian Heritage Month – a reunion story
Duration: 5:25
In honour of Asian Heritage Month, our colleague opens up about the importance of staying connected to our roots and shares her story of a long-awaited reunion.
Duration: 5:25

Episode 3
Black History Month at Air Canada
As a part of Black History Month, we offered our employees a platform to openly discuss situations and issues that impact their daily lives.
Episode 3
Black History Month at Air Canada
Duration: 25:55
As a part of Black History Month, we offered our employees a platform to openly discuss situations and issues that impact their daily lives.
Duration: 25:55

Episode 4
National Day for Truth and Reconciliation
On National Day for Truth and Reconciliation, we continue to reflect on the intergenerational impact residential schools have had on Indigenous families and communities, and honour the memory of children lost.
Episode 4
National Day for Truth and Reconciliation
Duration: 0:50
On National Day for Truth and Reconciliation, we continue to reflect on the intergenerational impact residential schools have had on Indigenous families and communities, and honour the memory of children lost.
Duration: 0:50

Series
Air Canada Foundation
2022 - 2024
As a separate charitable entity supported by Air Canada, the Foundation supports children's health and well-being through programs and charitable partnerships to foster various elements of a healthy childhood. From mental health to hope and resiliency, see the impactful work of the Air Canada Foundation.
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Episode 1
10th anniversary
The Air Canada Foundation celebrated its 10-year anniversary with a renewed commitment to helping kids spread their wings. Thank you to the partners, volunteers, employees, and supporters who continue to make the work of the Foundation possible.
Episode 1
10th anniversary
Duration: 06:16
The Air Canada Foundation celebrated its 10-year anniversary with a renewed commitment to helping kids spread their wings. Thank you to the partners, volunteers, employees, and supporters who continue to make the work of the Foundation possible.
Duration: 06:16

Episode 2
Our hero Israfil
Israfil was just five months old when he was diagnosed with bilateral retinoblastoma, a rare childhood cancer. Israfil and his mother Jessica have used the Air Canada Foundation Hospital Transportation Program to fly from Saskatoon to BC Children's Hospital to receive treatment to preserve his vision.
Episode 2
Our hero Israfil
Duration: 3:56
Israfil was just five months old when he was diagnosed with bilateral retinoblastoma, a rare childhood cancer. Israfil and his mother Jessica have used the Air Canada Foundation Hospital Transportation Program to fly from Saskatoon to BC Children's Hospital to receive treatment to preserve his vision.
Duration: 3:56

Leave Less
2024Duration: 1:00
Hundreds of volunteers, including many of our employees, took part in shoreline cleanup events across Canada to mark International Coastal Cleanup Day.
We partnered with Canada non-profit organization Ocean Wise for the three events in Vancouver, Toronto and Saguenay, during which a total of eight kilometres of shoreline was cleaned of more than 215 kilograms of waste.
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