Air Canada Cargo

Exceptional safety

Our extensive experience handling specialized cargo and full compliance with IATA regulations ensures dangerous goods are transported properly.

Global connectivity

Get your shipment where it needs to go with our global network.

Features

Designated storage areas

Dedicated areas ensure health and safety at every stage of shipment.

Dedicated and highly trained acceptance staff

Our experienced staff provide special handling to minimize the risks associated with shipping dangerous goods.

Efficient transport and handling processes

Strict operating procedures and handling processes reduce risk of potential hazards.

More options

Standard service

Our reliable and cost-effective option for shipping cargo throughout our network. Suitable for shipments that are not urgent and do not require any form of special handling.

Priority1 service

This premium service level is for time-sensitive shipments and/or shipments requiring some form of special handling.* With Priority1 service you'll receive:

Higher load priority
Expedited tender and retrieval times
A service level guarantee (certain exceptions apply**):
- Within Canada and between Canada and the U.S.: if your shipment is not available for pickup within the committed retrieval time, all applicable weight charges will be reduced to the AC General Cargo standard service level.^◊
- International: if your shipment is not available for pickup within the committed retrieval time, you will be refunded 25% of all applicable weight charges.^◊

Terms & conditions

* Certain shipping solutions, such as AC Absolute, are only available with Priority1 service. Be sure to view your shipping product carefully to understand the service levels available for your shipment.

** The service level guarantee will not be applicable if the failure to transport a shipment on a specific flight/road feeder service or if failure to make a shipment available for pickup within the committed retrieval time is caused by the following: weather conditions, air traffic control, Acts of God, peril of the air, public enemies, quarantine, pandemic (including the effects of the COVID-19 pandemic), riots, strikes, civil commotion, or any other cause beyond the reasonable control of Air Canada, and as defined in Rule 170 of the Canadian Cargo International Rules and Rates and as defined in Rule G32 of the Airline Tariff Publishing Co. Claims will be considered in accordance with Air Canada’s claims process upon receipt of a written claim from the shipper or the consignee. Some restrictions apply for dangerous goods.

No refund or reduction is applicable for failure to forward on the booked flight, for shipments booked as:

AC General Cargo (standard service)
AC Pharmacair (standard service)
AC DGR (standard service)
AC Fresh (standard service)
AC Absolute
AC Compassion
AC Animals
AC Horses
AC Secure

^◊ For contract customers, different conditions may apply. Please review your contract conditions

Global network and fleet

Important information

Booking

All products

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