Industry-leading expertise
Air Canada adheres to a rigorous pharmaceutical acceptance and monitoring process, compliant with IATA standards.
Priority1 service
AC Absolute shipments receive higher load priority, shorter tender and retrieval times.
Features
Precise temperature control
Maintain a precise temperature between -32°C and +49°C.
A wide range of containers approved for use
Active units by Envirotainer, CSafe, DoKaSch, va-Q-tec, Pelican, and Sky Cell are approved for use.
Temperature-controlled containers available for lease
The range of active containers use dry-ice and electric technologies.
Our state-of-the-art Cold Chain Facility in Toronto
Over 30,000 square feet of temperature-controlled zones for end-to-end cold shipment support.
Extensive range of approved data loggers
Have peace of mind by monitoring your shipment’s temperature throughout the journey.
More options
We offer the following active temperature-controlled containers for lease:
For lease and pricing details, speak to your local Air Canada Cargo representative.
Service-level guarantee**
Within Canada and between Canada and the U.S.
If your shipment is not available for pickup within the committed retrieval time, all applicable weight charges will be reduced to the AC General Cargo standard service level.◊
International
If your shipment is not available for pickup within the committed retrieval time, you will be refunded 25% of all applicable weight charges.◊
Terms & conditions
** The service level guarantee will not be applicable if the failure to transport a shipment on a specific flight/road feeder service or if failure to make a shipment available for pickup within the committed retrieval time is caused by the following: weather conditions, air traffic control, Acts of God, peril of the air, public enemies, quarantine, pandemic (including the effects of the COVID-19 pandemic), riots, strikes, civil commotion, or any other cause beyond the reasonable control of Air Canada, and as defined in Rule 170 of the Canadian Cargo International Rules and Rates and as defined in Rule G32 of the Airline Tariff Publishing Co. Claims will be considered in accordance with Air Canada’s claims process upon receipt of a written claim from the shipper or the consignee. Some restrictions apply for dangerous goods.
No refund or reduction is applicable for failure to forward on the booked flight, for shipments booked as:
- AC General Cargo (standard service)
- AC Pharmacair (standard service)
- AC DGR (standard service)
- AC Fresh (standard service)
- AC Absolute
- AC Compassion
- AC Animals
- AC Horses
- AC Secure
◊ For contract customers, different conditions may apply. Please review your contract conditions