When a passenger is called to Jury or Military Duty, or is subpoenaed, and the duty date prevents the passenger from travelling as ticketed, a refund without penalty for the unused portion of the ticket will apply upon presentation of jury summons, military order to duty, or a subpoena.
No other documents will be accepted.
Retain proof for up to 6 months confirming the duty is new, and the ticket was issued prior to the call for duty.
GDS-Edifact
Process the refund by entering refund waiver code CAL2DUTY and the duty month year; ex. CAL2DUTY1224
Air Canada Direct Channels
Submit your refund request at aircanada.comExternal site which may not meet accessibility guidelines and/or language preferences.. Click on Refund Request, and from the drop-down menu, select:
- Regarding : Travel Agent requesting assistance
- Issue: Call to Duty : Military or Jury
Instructions on how to submit the supporting documentation to Air Canada are included in the refund request form.