Jury, Military Duty and Subpoenas

When a passenger is called to Jury or Military Duty, or is subpoenaed, a refund without penalty for the unused portion of the ticket will apply upon presentation of jury summons, military order to duty, or a subpoena.

No other documents will be accepted. 

Retain proof for up to 6 months confirming the duty is new, and the ticket was issued prior to the call for duty.

GDS-Edifact
Process the refund by entering refund waiver code CAL2DUTY and the duty month year; ex. CAL2DUTY1224

Air Canada Direct Channels
Submit your refund request at aircanada.com.  From the drop-down menu, select:

  • Regarding :  Type of Refund Requested
  • Issue:            Call to Duty : Military or Jury

The refund case advisor will advise the requester on how and where to submit the supporting documents.