Our Daily Travel Outlook
Travel Alert Rebooking Policy (!)

Air Canada’s Daily Travel Outlook identifies possible disruptions and travel alerts issued to airports affected by inclement weather, civil unrest, etc.

Flights identified with the Travel Alert icon (!) will trigger the rebooking policy for the affected
Air Canada, Air Canada Rouge and Air Canada Express1 flights permitting customers to adjust their flights, space permitting, to alleviate high passenger traffic flows at affected airports.

When a Travel Alert is issued and flights to/from/via the destinations are not cancelled, you can rebook the Air Canada flights on alternate Air Canada flights within the rebooking travel window.

Hurricanes and Tropical Storms in North America and the Caribbean

To provide customers with additional reassurance, Hurricane and Tropical Storm travel alerts in North America and the Caribbean communicated, via Daily Travel Outlook and issued within 7 days of customers’ scheduled departure date will qualify for rebooking options.

This includes:

  • Air Canada operated flights departing from/or landing into an affected airport including connections on Air Canada, only on the date specified in the Air Canada Daily Travel Outlook;
  • Flights operating the following day from 00:00 - 02:00
  • All ticket stock, all fares
  • Return flights on Air Canada only for that journey to offer same length of stay (same cabin).
  • Separate tickets issued by any carrier: AC connecting to AC flights only. 

Rebooking Window

Unlimited changes are permitted within the rebooking window.

Standard travel window
Applicable year-round

+/-3 days from original travel date

Extended travel window
Applicable to weekly flights and the following peak periods:

Feb 12 to Apr 20 • Jul 1 to Sep 7 • Dec 12 to Jan 13

+/-7 days from original travel date

Hurricane and Tropical Storm travel window

Up to 14 days from original departure date

Rebooking Procedures

You must rebook only on Air Canada marketed and operated flights as follows.

  • Economy: same booking code up to Y 
  • Premium Economy: same booking code up to O, or up to Y if Premium Economy is not available
  • Business Class and Premium Rouge: same booking code up to J 

Advance Purchase
Within rebooking window: Waived
Outside rebooking window:  As per fare rule

Additional Collection
Within rebooking window: Waived
Outside rebooking window:  Applies

Change fee
Within and Outside rebooking window: Waived

Min/Max Stay
Within rebooking window: Waived
Outside rebooking window:  As per fare rule

Origin/Destination
Must remain the same.
Exception for Air Canada operated flights, alternate AC airports can be offered to/from sister cities and any city within 200 miles. Eg. MIA - FLL are applicable AC stations within a 200-mile radius

Routing
Must be the same global direction as the original ticket.  For North America, connection cities must be per the permitted routing options.

Waitlist
As per fare rules

Ticket Exchange
You must enter TRVL ADVS AC0000/DDMMM/YYY-ZZZ in the endorsement box of the exchanged ticket

Refunds and Future Travel Credit

  • Refunds are per fare rules
  • You can request transfer of eligible tickets to an AC Wallet
  • If your customer keeps the ticket for future travel, please cancel the itinerary and enter OSI: TRVL ADVS C0000/DDMMM/Waive Change fee
  • Flight Pass credit will be returned to the account and cancellation fee is waived.

1 Flights operated by Jazz Aviation and PAL airlines.
Information subject to change without prior notice. August 21, 2024