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Air Canada Refund and Cancellation Policy
If you’d like to request a refund or cancel a flight or service, we’re here to help.
Pre COVID-19 Period
Refund eligibility | |||
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I cancelled my booking | Depends on the fare type you purchased |
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Air Canada cancelled my flight | Within Air Canada’s control or required for safety | Outside of Air Canada’s control | |
Refund |
Depends on the fare type you purchased |
Learn more about the types of flight cancellations on our Flight Disruptions hub.
COVID-19 Goodwill Period
Refund eligibility | |
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I cancelled my booking | Air Canada Travel Voucher or Aeroplan points with a 65% bonus |
Air Canada cancelled my flight | Air Canada Travel Voucher or Aeroplan points with a 65% bonus |
Refund eligibility | |
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I cancelled my booking | Your refund eligibility depends on the fare type you purchased. |
Air Canada delayed or cancelled my flight | You can request a refund* for the unused portion of your ticket |
* You have the option of a refund if your flight is cancelled, or if you are otherwise delayed by 3 hours or more in relation to your original departure or arrival time, or if we add a connection to your itinerary.
How to request a refund
Please remember to request a refund via your original point of purchase as each partner has a unique booking system that we are unable to access, and they are better equipped to assist you.
Here are your options based on your booking method:
Air Canada
If you booked directly through Air Canada (including aircanada.com, Air Canada for Business, the Air Canada mobile app, and our Contact Centres), Aeroplan, Kayak, Google Flights or Skyscanner, Visit My Bookings.
Visit My BookingsTravel agent/Online travel agency
If you booked with a travel agent or online travel agency such as Expedia or Priceline, please contact them directly.
Air Canada Vacations
For Air Canada Vacations bookings, visit vacations.aircanada.com.
How to cancel a booking
Please remember to cancel your booking via your original point of purchase as each partner has a unique booking system that we are unable to access, and they are better equipped to assist you.
If you booked directly through Air Canada, you may cancel your booking online by visiting My Bookings and following the instructions.
You may cancel your booking online if:
- You originally booked your flight on aircanada.com or via the Air Canada mobile app
- You are cancelling an Aeroplan flight reward booking
- You are cancelling your entire booking
- You are cancelling your flight at least two hours before departure
Partial cancellation:
If you need to cancel one or more segments of your itinerary, please contact Air Canada Reservations.
24 hours refundability:
If you cancel your booking within 24 hours of purchase, we will refund the value of your ticket or simply cancel the payment transaction.
For cancellations outside of 24 hours, refundability will depend on the fare type you purchased.
Frequently asked questions
Do I have to pay an administrative fee to get my refund?
A change or cancellation fee may apply based on the type of ticket you purchased. Please note that Air Canada has never charged a refund processing fee to customers or travel agencies. If you purchased your ticket with a travel agency and have a question about a fee, please contact your travel agency for more information.
Are taxes, fees and additional charges associated with my ticket refundable?
Certain taxes, fees, and charges are refundable based on the following:
- The type of ticket you bought (refundable/non-refundable)
- Whether the ticket was wholly or partially used
- Regulations of the country where the ticket was purchased and/or the departure country
Examples for completely unused tickets:
Taxes, fees and additional charges | Refundable ticket | Non-refundable ticket |
---|---|---|
CA– Air Travellers Security Charge – Canada | Refundable, within 24 months of ticket issuance if no Canadian departure has occurred The following taxes are also refundable if they were applied to the Air Travellers Security Charge:
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Refundable, within 24 months of ticket issuance if no Canadian departure has occurred. The following taxes are also refundable if they were applied to the Air Travellers Security Charge:
|
Notwithstanding, the refundability rules mentioned above, Air Canada will exceptionally refund the Air Travellers Security Charge outside the 24 months limitation for eligible tickets only (ticket with travel dates on or after February 1, 2020 and purchased before April 13, 2021). | ||
SQ – Airport Improvement Fee – Canada | Refundable The following taxes are also refundable if they were applied to the Airport Improvement Fee:
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Refundable The following taxes are also refundable if they were applied to the Airport Improvement Fee:
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RC – Harmonized Sales Tax – Canada | Refundable | Refundable only if they were applied to the Air Travellers Security Charge (CA) and Airport Improvement Fee (SQ), and the CA and SQ are refunded. |
XG – Goods and Services Tax – Canada | Refundable | Refundable only if they were applied to the Air Travellers Security Charge (CA) and Airport Improvement Fee (SQ), and the CA and SQ are refunded. |
XQ – Quebec Sales Tax – Canada | Refundable | Refundable only if they were applied to the Air Travellers Security Charge (CA) and Airport Improvement Fee (SQ), and the CA and SQ are refunded. |
US – Transportation Tax – U.S | Refundable | Non-refundable |
XF – Passenger Facility Charge – U.S. | Refundable | Non-refundable |
ZP – Flight Segment Tax – U.S | Refundable | Non-refundable |
AY – Passenger Security Fee – U.S. | Refundable | Refundable |
XY – Immigration Fee – U.S | Refundable | Refundable |
YC – Customs Fee – U.S. | Refundable | Refundable |
XA – Animal and Plant Health Inspection Service (APHIS) User Fee – U.S. | Refundable | Refundable |
FR – Civil Aviation Tax – France | Refundable | Refundable |
O4 – Air Passenger Solidarity Tax Surplus - France | Refundable | Refundable |
QW – Passenger Service Charge (domestic flights) – France | Refundable | Refundable |
QX – Passenger Service Charge (international flights) – France | Refundable | Refundable |
IZ – Solidarity Tax – France | Refundable | Refundable |
Examples of non-refundable rules for international taxes, fees and charges:
Taxes, fees and additional charges | |
---|---|
CR – Transportation Tax – Costa Rica | This tax is non-refundable. Only refundable by request to the Costa Rican Tourism Institute. You can access information about refund request requirements on the Costa Rican Tourism Institute website. |
DO – Transportation Tax – Dominican Republic | Refundable on the unutilized portion of service. Refundable within 30 days of issuance. Not refundable on forfeit amounts. |
L8 – Tourism Tax - Dominican Republic | This tax is non-refundable. You can apply for an eligible refund directly on the General Directorate of Internal Taxes website. |
E2 – Infrastructure Tax - Ecuador | This tax is non-refundable. |
E3 – Security Charges - Saudi Arabia | This tax is non-refundable. |
ED – International Tourism Fee – Ecuador | This tax is non-refundable. |
EC – Government Transportation Tax - Ecuador | Refundable on fully unused tickets. Not refundable if ticket is partially used or on forfeited amounts. |
PA – Value Added Tax - Panama | Refundable on the unutilized portion of service, if within 180 days of ticket issuance. Not refundable on forfeited amounts. |
PE – Sales Tax - Peru | Refundable on fully unused tickets, if within 30 days of ticket issuance. Not refundable if ticket is partially used or on forfeited amounts. |
K3 – Goods and Services Tax - India | Not refundable on forfeit amounts. Tax on partially used or complete unused tickets is non-refundable after 214 days of the ticket issuance. Please contact Air Canada Reservations for assistance. |
Q7 – Stamp Tax - Egypt | This tax is non-refundable. |
S4 – International Advanced Passenger Information Fee Departures and Arrivals Tax- Egypt | This tax is non-refundable. |
XL – Developmental Stamp Duty - Egypt | This tax is non-refundable. |
I cancelled the credit card used at the time of booking, or it expired. How do I receive my refund?
Air Canada will refund the money to the credit card you used at the time of purchase.
- If your new credit card is with the same financial institution, contact them directly as they may have already transferred the money to your new card.
- If you no longer have a credit card with the same financial institution, contact your original bank, credit union, or other financial institution.
- If the original financial institution no longer exists, you will still need to request a refund. Air Canada will be notified of the financial institution’s closure and will contact you directly to finalize payment details. If you have not heard back from us within 2 months of your original request submission, please contact us at 1 888 247-2262.
- Should we become aware of the fact that your bank, credit union or other financial institution has rejected a refund, we will contact you.
I am a travel agent unable to process the refund in my GDS. What can I do?
If you are unable to process the refund because you can’t display the eTicket or process an adjustment refund because the coupons are not available, please fill out our application form and your request will be reviewed by an Air Canada agent.
I am an OAL partner and require Air Canada's assistance with a refund request. How should I proceed?
Please fill out our application form and your request will be reviewed by an Air Canada agent.