Cheers to earning points at the LCBO!

¹ To be eligible to earn Aeroplan points (“Aeroplan points”) with the Liquor Control Board of Ontario (“LCBO”) you must be an Aeroplan member (“Aeroplan Member”) and have an account in good standing, all in accordance with the Aeroplan’s Terms and Conditions (the “Aeroplan Program”).

Only transactions made at LCBO retail stores (each, an “LCBO Retail Location”), the LCBO.com Website, the LCBO Mobile Application and on Vintages Shop Online are eligible for earning Aeroplan points. Please visit LCBO.com to find your nearest LCBO Retail Location. Must be 19 years of age or older.

Only transactions made for non-commercial purposes are eligible for earning Aeroplan points. Transactions that are not eligible to earn Aeroplan points include purchases made on behalf of LCBO Convenience Outlets or agency stores, purchases made by agents representing manufacturers/suppliers, purchases made by licensees, and purchases made on behalf of an end consumer facilitated through a third party on-demand delivery platform (each, an “Ineligible Purchase”).

How to Earn Points

To earn Aeroplan points, simply (i) present your Aeroplan Member card at checkout when you make a purchase at an LCBO Retail Location or, (ii) if you are making a purchase on the LCBO.com Website, LCBO Mobile Application or the Vintages Shop Online website, add your Aeroplan Member card number to your online account profile or enter it at checkout and you will earn Aeroplan points with each qualifying online purchase. Purchases made at any LCBO Retail Location, online on the LCBO.com Website, or in the LCBO Mobile Application prior to (i) an individual’s enrolment in the Aeroplan Program, or (ii) November 16, 2021, are not eligible for the accumulation of Aeroplan points.

How to Redeem Points

Aeroplan Members with an account in good standing may redeem Aeroplan points to use, in whole or in part, against their purchase of eligible products and services online on the LCBO.com Website or LCBO Mobile Application. To be eligible to redeem Aeroplan points, the Aeroplan Member redeeming the Aeroplan points must be the individual making the purchase.

To redeem Aeroplan points on the LCBO.com Website or LCBO Mobile Application, add your Aeroplan Member card number to your account profile, or enter it when viewing your cart or at checkout and expand the “Redeem Points” section. Within the “Redeem Points” section, click on the “Sign In” button to be re-directed to the Aeroplan website to complete the Account Authorization process. Upon successful authentication, you will be returned to the LCBO.com Website or LCBO Mobile Application to complete your transaction. If you are eligible to redeem points and have at least 1,000 Aeroplan points in your account, you will be able to select an Aeroplan points redemption amount from the drop-down menu in the second step of the checkout process to apply towards the total purchase price of the transaction.

Aeroplan points have the following redemption value: one thousand (1,000) Aeroplan points are equivalent to ten dollars ($10.00). Redemptions will be enabled in increments of one thousand (1,000) Aeroplan points or ten dollars ($10.00) and may be subject to maximum redemption limits established by Aeroplan and the LCBO from time to time. All dollar values are noted in Canadian dollars. The LCBO and Aeroplan may modify the redemption value, redemption increment, or minimum or maximum redemption limits of Aeroplan points at any time without notice.

Aeroplan Members cannot earn Aeroplan points and redeem those Aeroplan points in the same transaction. Aeroplan points earned when making a purchase can only be used once they are issued to the Member’s account and only for a subsequent transaction. Members may use Aeroplan points only once per transaction.

Aeroplan Members can redeem Aeroplan points only up to the total purchase price of a transaction, rounded down to the nearest $10.00 increment. Aeroplan points cannot be redeemed in amounts exceeding the total purchase price. For example, for a purchase with a total value of $25.95, the customer would be able to redeem a maximum of 2,000 points, or $20.00.

If at the time of order fulfilment there are insufficient Aeroplan points in the Aeroplan Member’s account to redeem the requested amount towards the purchase price, the LCBO will charge the requested amount to the customer’s additional method of payment (e.g., credit or debit card). If at the time of order fulfilment there is a systems issue affecting the redemption of Aeroplan points, the LCBO will charge the requested amount to the customer’s additional method of payment (e.g., credit or debit card).

Returns

In the event of a return or exchange relating to a transaction that has resulted in an accrual of Aeroplan points, any Aeroplan points earned on that transaction will be automatically adjusted (whether or not the Aeroplan card or Aeroplan number is presented at the time of return or exchange). Adjustments may be made to Base Points and any Aeroplan points earned through Product Bonus Offers. The final total of Aeroplan points earned for your transaction will be available in your .

If Aeroplan points were used in whole or in part for a purchase, the following conditions will apply:

• Cancellation Before Processing: If a purchase is cancelled before the order has been processed due to lack of Product availability or any other reason, no Aeroplan points will be deducted from the Aeroplan Member’s account.
• Refunds After Processing: If part or all of a purchase is returned for a refund after the order has been processed and received by the customer, the LCBO will issue a gift card equivalent to the redemption value of any Aeroplan points used on the transaction, up to the value of the returned product. If the return value exceeds the value of the Aeroplan points redeemed, the remaining amount will be refunded via other payment methods, as required. Aeroplan points will not be returned to the Aeroplan Member’s account when product is returned for refund.
• Exchanges: Exchanges of product are subject to the LCBO’s applicable exchange and reimbursement policies. If Aeroplan points were redeemed on the transaction, the LCBO and Aeroplan may issue Base Points on the difference between the net purchase value of the exchanged eligible products and services and those that were originally purchased, provided that the difference is positive and the products and services purchased during the exchange are eligible products and services in the authorized point of sale, at the time of the exchange. Bonus Aeroplan points may also be awarded on products and services purchased in exchange if there is an applicable promotion in effect in the authorized point of sale.

Adjustments (Errors) & Discrepancies

Aeroplan points displayed on your transaction record at the time of purchase are estimates only and do not necessarily reflect the final amount of Aeroplan points that will be issued to you. The LCBO and Aeroplan reserves the right, in their discretion, to add, remove, make adjustments to and/or correct any errors in the amount of Aeroplan points issued to Aeroplan Members, at any time and for any reason, with or without notice, including, without limitation, as a result of: (a) Aeroplan points being erroneously earned or credited to your Aeroplan Member account; (b) issues with order fulfilment or product unavailability, for any reason; (c) issues with payment processing; and (d) Aeroplan points earned at an incorrect, higher earn rate.

In the event of any discrepancy relating to Aeroplan points earned at LCBO Retail Locations or through the LCBO.com Website, LCBO Mobile Application or Vintages Shop Online website, please contact LCBO Customer Care at 1-800-668-5226 or via . The LCBO must be notified within twelve (12) months of the date on which the transaction relating to the discrepancy occurred. Only those discrepancies that are accompanied by an original receipt will be considered for adjustment.

For eligible transactions in LCBO Retail Locations where the customer failed to present their Aeroplan Member card at the time of purchase, the customer may request the applicable Aeroplan points by returning to the same LCBO Retail Location, only on the same day as the applicable transaction, with the original receipt and their Aeroplan Member Card. Otherwise, for eligible transactions made online on the LCBO.com Website or in the LCBO Mobile Application, contact LCBO Customer Care at 1-800-668-5226 or via lcbocustomercare@lcbo.com to make your request within twelve (12) months of the transaction.

The final total of Aeroplan points earned for your transaction will be available in your Aeroplan Member account.

Other Terms

Participation in the LCBO Aeroplan Program constitutes acceptance of these Terms and Conditions, along with Aeroplan’s Terms and Conditions. Offers may be added, removed or changed at any time, in the LCBO’s discretion. LCBO and Aeroplan reserve the right to terminate your participation in these offers if you violate any of these Terms and Conditions. For Aeroplan Product Bonus Offers, please allow 6-8 weeks after the Product Bonus Offer ends to receive the bonus Aeroplan points.

If you have any questions about the LCBO Aeroplan Program, please contact LCBO Customer Care at 1-800-668-5226 or via lcbocustomercare@lcbo.com to make your request within twelve (12) months of the transaction.

² Earn one (1) Aeroplan point for every $4.00 spent (excluding delivery fees, taxes, container deposits, gift cards and charity donations) at LCBO Retail Locations, through the LCBO.com website, LCBO mobile application, or Vintages Shop Online (the “Base Points”). The total Aeroplan points earned will be rounded down to the nearest whole Aeroplan point. Example: $18.90/$4.00 = 4.725, which will be rounded down to 4 Aeroplan points earned.

³ Select products may, in the LCBO’s discretion, be available at LCBO Retail Locations, the LCBO.com website, and LCBO mobile application, with time-limited bonus offers (“Product Bonus Offers”). The amount of bonus Aeroplan points earned per product and the duration of the Product Bonus Offers may vary and are subject to change by the LCBO, without notice. All Product Bonus Offers are applicable only while supplies last. Not all LCBO Retail Locations will feature the same in-store Product Bonus Offers.

®Aeroplan is a registered trademark of Aeroplan Inc., used under license.
®The Air Canada maple leaf logo is a registered trademark of Air Canada, used under license.