Better together with Aeroplan Family Sharing

What is Aeroplan Family Sharing?

Family sharing lets Verified Aeroplan Members who are family combine their Aeroplan points to a shared balance. These points can then be used to redeem for Aeroplan rewards. Learn more about Aeroplan Account Verification.

Who is eligible to be part of a family sharing pool?

To create a new pool, join a pool, invite to a pool, or to change permissions within a pool, members must:

• Have been an Aeroplan Member for at least 6 months
• Not have been part of another pool for at least 6 months; and
• Be a Verified Aeroplan Member.

Learn more about how to become a Verified Aeroplan Member.

How do I create a family sharing pool?

As long as you’re 18 or older and meet the eligibility criteria above, you can set up family sharing from your Aeroplan dashboard.

After signing into your Aeroplan account, go to “My Aeroplan”, select “Family Sharing” and select “Get Started”. The person who creates the pool will be called the Family Lead.

Is there a minimum age to join an Aeroplan Family Sharing pool?

No, there’s no minimum age requirement to join a pool, but each pool member must be a Verified Aeroplan Member and be in the same family. Spouses, partners, children, siblings, in-laws, parents, and grandparents can all join.

How many people can join a family sharing pool?

A minimum of two Family Members are required for a pool to exist, and pools may have a maximum of 8 Family Members.

Can I join more than one Aeroplan Family Sharing pool at the same time?

No, members can join only one Aeroplan Family Sharing pool at a time.

How do I use or manage my family sharing pool?

Members can easily track their Aeroplan Family Sharing transaction history online. The full transaction history for your Family Pool can be found by selecting the Activity icon in the “My Aeroplan” dashboard. Select the Family Sharing icon to see redemptions made by a Family Member of your pool.

How do I accept an invitation to join an Aeroplan Family Sharing pool?

Invited members will receive an email that will redirect them to sign in to their Aeroplan account. The email will also outline the steps to accept the invitation from their Aeroplan dashboard. Once accepted, a member has now joined the pool.

The invited member must be a Verified Aeroplan Member to accept an invitation to a Family Sharing pool.

What happens if I send an invitation to join my Family Sharing pool to an incorrect email address and/or Aeroplan number?

If you send an invitation to an incorrect email address, you can withdraw the invite from your Aeroplan dashboard. Otherwise, the invitation will expire after 45 days if it’s not accepted.

How can a member check or manage their redemption permissions within the Aeroplan Family Sharing pool?

A Family Member can review the permissions set for them on the Family Sharing icon in the “My Aeroplan” dashboard. To make changes, the member will need to ask their Family Lead to edit the permissions set for them.

Verified Family Leads can review and change the permissions of the pool on the Family Sharing icon in their “My Aeroplan” dashboard as well.

Can I choose how many points to contribute to a Family Sharing pool?

No, all points earned by every Family Member are added into a shared balance, including their existing points balances.

What can pooled points be used for?

Pooled points can be used towards redeeming for any Aeroplan reward like flight redemptions, upgrades, hotel stays, car rentals, merchandise or experiences redeemed via Aeroplan eStore.

Pooled points can’t be used for cash redemptions or combining or transferring to other loyalty programs.

Who can redeem points from the pool?

Certain members in the Family Sharing pool may be ineligible to redeem.

The Verified Family Lead defines whether a Family Member can redeem for rewards or only contribute points to the pool.

How do I book an Aeroplan flight reward using points from a pool?

Just log into your Aeroplan account then click “book with Aeroplan points” while searching for flights.

Select your destination, dates and times then search. Only pool members with redemption privileges can redeem from the pool balance.

What happens to my points if a reward booked through an Aeroplan Family Sharing pool is cancelled?

If a reward is cancelled or refunded, the points will be refunded to the original Family Member’s account. Each family member who contributed to the redemption will get those points back.

Can I redeem Aeroplan points to book a flight reward for someone outside of my pool?

Yes, as long as you have redemption privileges, you can use Aeroplan points from the Family Sharing balance to book a flight reward for anyone, even if you’re not travelling with them.

How do I benefit from preferred pricing on Aeroplan flight rewards?

As long as one member in your pool is the primary cardholder of an Aeroplan credit card, everyone can benefit from preferred pricing on Aeroplan flight rewards. A Family Lead or Family Member with redemption privileges just needs to log into their Aeroplan account and search for flight rewards. Available flight rewards options will vary.

How can I leave or terminate my Family Sharing pool?

To leave a Family Sharing pool, please contact the Aeroplan Contact Centre by phone. The Family Lead can also call on behalf of a Family Member to request removal.

A Family Sharing pool will be dissolved if all Members leave or are removed.

Is there a minimum commitment period before I can leave an Aeroplan Family Sharing pool?

A Family Member must stay in the pool for at least 3 months before they can leave.

Family Members are also required to wait 6 months after leaving a pool before they are eligible to join a new one.

What happens if a Family Lead leaves an Aeroplan Family Sharing pool?

If the Family Lead leaves the pool, the pool is dissolved. The individual Family Members’ accounts will continue to retain a portion of Aeroplan points that remain in the account when the pool is dissolved.

Each Family Member will leave with their individual points balance previously earned less any redemptions made while they were in the pool.

What happens to my points after I leave the pool?

If you leave a pool, you’ll keep the points you had at the time you left the pool. Each member will leave with their individual points balance previously earned less any redemptions that were made while in the pool.

What happens to the pool in case the Family Lead passes away?

In the case of death or incapacity of a Family Lead or termination of a Family Lead’s Aeroplan membership for any reason, Aeroplan will automatically dissolve the pool.

My Family Sharing pool was dissolved without my knowledge. What can I do?

For your security, if we detect any potentially suspicious activity related to any Aeroplan account within a Family Sharing Pool, we can temporarily or permanently prohibit participation to Family Sharing, and we can suspend or terminate the pool. If this happened to you, please verify your email and follow the instructions provided to update your security settings and make sure you enable Two-Factor Authentication.

Does joining an Aeroplan Family Sharing pool affect my Aeroplan co-branded credit card benefits?

Joining an Aeroplan Family Sharing pool does not impact the benefits associated with your Aeroplan co-branded credit card. You’ll continue to earn points and enjoy the card's benefits individually, regardless of your participation in a pool.

Learn more about Aeroplan credit cards and their benefits.

Does joining an Aeroplan Family Sharing pool impact my ability to earn or maintain Aeroplan Elite Status?

Family sharing does not affect any Member’s Aeroplan Elite Status. You'll continue to progress towards status individually while a member of a pool. Learn more about Aeroplan Elite status.

Will my Aeroplan points expire if I am part of a pool?

Aeroplan Family Sharing does not impact points expiry.

Members in a Family Sharing pool have 18 months to keep their individual accounts active before their account becomes inactive and their points expire. Earning activities will only keep an individual member’s account active, as points are earned in each member’s account. However, since points are deducted from all Family Members’ accounts when redemptions are made from the pool, everyone’s account is kept active when a redemption takes place.

Can I transfer my Aeroplan points to other members outside of my Family Sharing pool?

You can transfer points to an Aeroplan Member who is not part of your pool at any time for a fee. If you’re part of a Family Sharing pool, the transfer will come from all Family Members’ accounts in the pool and not your individual account.