Tips for winter travel

At time of booking

Closer to your flight

If your flight is cancelled

  • Do not go to the airport unless you have a confirmed ticket on another flight.
  • Do not go to the airport to rebook your flight as you may encounter lengthy line-ups and wait-times. Instead, use our Self-Service Rebooking Tool to make alternate arrangements using your booking reference number and passenger name. Call centres are also available, but wait-times can be long during storms.

Please be patient

  • Immediately after a storm it takes time to resume normal operations. If required, we will add extra capacity when aircraft and crew are available to clear the backlog of affected customers.
  • If a suitable flight is not immediately available, check back frequently because our schedule may change and space may open up.

On My Way

When you book, consider purchasing On My Way, an Air Canada product that provides priority services, including hotels and other protection, for customers whose travel is interrupted.