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Mobile Services |
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 Notification Services
At Air Canada we strive to deliver the most accurate and reliable flight information to you. With our Mobile Notification Services, we will be able to keep you updated about the details of your flight, wherever you may be.
Flight Notification
Register for our Flight Notification service to receive notifications if your Air Canada or Jazz flight's departure or arrival time has been delayed, changed or if a gate change occured. Notifications can be sent directly to your text-messaging-enabled phone or your e-mail address.
Sign up for Flight Notifications to your mobile device or e-mail!
Overview of the Product
- Eligible for Air Canada and Jazz flights only (Domestic, Transborder and International),
- You can sign up for a Flight Notification up to 30 days in advance and even add multiple contact points to each notification.
- Notifications are sent:
- 24 hours prior to departure,
- 4 hours prior to departure and,
- then periodically for changes occurring within 4 hours of departure.
- Notifications are sent only if there is a delay of 15 minutes or more or if a cancellation has occurred.
- Departure notifications will cease 15 minutes prior to actual departure.
- Arrival notifications will cease when the plane lands.
- Notifications will not be sent if the flight is on time.
- In the event of a delay/cancellation resulting in a change in flight number, passengers will need to manually update their notification request with their new flight details. Notifications will not automatically be readjusted for flight changes.
- Gate Change notifications will only be sent within 2 hours of departure.
NOTE:
Since flight status information can change at any time, we suggest that, unless your flight has been listed as "cancelled," you always check in for the original scheduled departure time of your flight and check the airport monitors for any last minute updates.
Air Canada will do everything possible to ensure that we provide the most accurate flight status information at all times. However, Air Canada is not liable for non-delivery of messages and cannot guarantee the timeliness or reliability of SMS message receipt.
Other Notification Services
On My Way, a service unique to Air Canada in North America, helps get you to your destination quickly, no matter what setback you encounter.* Learn more about On My Way
When you purchase On My Way and provide an email address or mobile phone number, you will be automatically registered to receive a notification with your flight's status and details.
Overview of the Product
- Customers have to purchase the On My Way product to receive On My Way notifications.
- Notification will be sent once at four (4) hours prior to scheduled flight departure.
- Notification will provide flight status and details (including terminal and gate information).
- In the event of a delay/cancellation, the On My Way notification will contain the phone number for the dedicated On My Way call center so that customers can contact our specially trained Customer Service Agents who are available around-the-clock, seven days a week, to address your travel needs and get your trip back on track.
- Mobile phone or email must be properly indicated at time of booking.
- If you make changes to your On My Way flights over the Web, we will be able to update your notification details with your new flight details. Customers who make changes to their On My Way booking via the Air Canada call center will not receive the changed details on the On My Way notification.
* Flight delays and cancellations, beyond Air Canada's control, which occur within 48 hours of your scheduled departure time.
Receive automatic notifications for flight delays of 2 hours or more and flight cancellations within 48-5 hours prior to departure when you provide us with your mobile phone number!
Any confirmed passenger booking that contains a mobile phone number will now automatically be sent a text (SMS) message advising of a delay or cancellation. It also provides new flight details when re-booked by Air Canada in order to inform the passenger as soon as possible.
Overview of the Product
- SMS will be sent for Air Canada operated flights only (Domestic, Transborder and International),
- Passengers must have a confirmed ticket.
- SMS notification will be used for flight departures between 48 and 5 hours prior to original departure time and for delays of 2 hours or more.
- SMS notification will send original departing time and new scheduled departure time.
- In the event of a delay and or cancellation resulting in a change in flight number the SMS notification will send original flight number and new flight number as well as time of departure for the new flight.
Air Canada call centre representative will continue to contact passengers by phone when time permits for the following situations:
- Flight departure is more than 48 hours prior to original flight departure,
- No mobile phone is indicated on the booking,
- Flight delay or cancellation could result in offering customer an earlier departure time,
- Itinerary contains code share or other airlines.
Air Canada Text Message (SMS) Service - Terms and Conditions
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