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Web Check-in

New!
Now, when you use Web Check-in online at aircanada.com, you can choose to receive an electronic boarding pass on your cell phone or PDA (personal digital assistant such as Blackberry or Treo) on select flights. Learn more.


Web Check-in at aircanada.com is now being offered for those flying:
  • On Air Canada and Air Canada Jazz flights only (flights operated by other airlines are not eligible for Web Check-in);
  • From anywhere in Canada;
  • From selected US airports (with electronic ticket only);
    View US airports
    • Albany, New York (ALB)
    • Allentown/Bethlehem, Pennsylvania (ABE)
    • Atlanta, Hartsfield-Jackson Atlanta Int'l, Georgia (ATL)
    • Austin, Austin-Bergstrom Int'l, Texas (AUS)
    • Baltimore, Maryland (BWI)
    • Boston, Logan Int'l, Massachusetts (BOS)
    • Chicago, O'Hare Int'l, Illinois (ORD)
    • Dallas, Dallas Ft Worth, Texas (DFW)
    • Denver, Colorado (DEN)
    • Fort Lauderdale, Florida (FLL)
    • Fort Myers, Southwest Florida Int'l, Florida (RSW)
    • Harrisburg, Pennsylvania (MDT)
    • Hartford, Bradley Int'l, Connecticut (BDL)
    • Houston, G.Bush Intercon, Texas (IAH)
    • Las Vegas, Mc Carran Int'l, Nevada (LAS)
    • Los Angeles, California (LAX)
    • Manchester, New Hampshire (MHT)
    • Maui/Kahului, Hawaii (OGG)
    • Miami, Florida (MIA)
    • Nashville, Tennessee (BNA)
    • New York, La Guardia, New York (LGA)
    • New York, Newark, New Jersey (EWR)
    • New York, Westchester County, New York (HPN)
    • Oahu/Honolulu, Hawaii (HNL)
    • Orlando, Florida (MCO)
    • Palm Springs, California (PSP)
    • Providence, Theodore Francis, Rhode Island (PVD)
    • Richmond, Virginia (RIC)
    • Rochester, Monroe County, New York (ROC)
    • Sacramento, California (SMF)
    • San Francisco, California (SFO)
    • Sarasota, Florida (SRQ)
    • Tampa, Florida (TPA)
    • Washington, R.Reagan National, Washington, DC (DCA)
  • From selected international airports (with electronic or paper ticket);
    View international airports
    • Antigua, V. C. Bird Intl, Antigua and Barbuda (ANU)
    • Beijing, China (PEK) *
    • Bermuda, Bermuda (BDA)
    • Bogota, Eldorado, Colombia (BOG)
    • Bridgetown, Grantley Adams Int'l, Barbados (BGI)
    • Buenos Aires, Ministro Pistarini, Argentina (EZE) *
    • Cancun, Mexico (CUN)
    • Caracas, Simon Bolivar Int'l, Venezuela (CCS)
    • Cozumel, Mexico (CZM)
    • Dublin, Ireland (DUB)
    • Frankfurt, Germany (FRA)
    • Grand Cayman, Owen Roberts Int'l, Cayman Islands (GCM)
    • Hong Kong, Hong Kong (HKG)
    • Kingston, Jamaica (KIN)
    • Liberia, Daniel Oduber Int'l Airport, Costa Rica (LIR) *
    • Lima, Jorge Chavez Int'l, Peru (LIM)
    • London, Heathrow, United Kingdom (LHR)
    • Madrid, Barajas, Spain (MAD)
    • Manchester, United Kingdom (MAN)
    • Mexico City, Benito Juarez, Mexico (MEX)
    • Montego Bay, Sangster Int'l, Jamaica (MBJ)
    • Nassau, Bahamas (NAS)
    • Osaka, Kansai Int'l, Japan (KIX) *
    • Paris, Charles De Gaulle, France (CDG)
    • Pointe-à-Pitre, Pole Caraibes, Guadeloupe (PTP)
    • Port Au Prince, Mais Gate, Haiti (PAP)
    • Port Of Spain, Trinidad And Tobago (POS)
    • Puerto Plata, La Union, Dominican Republic (POP)
    • Puerto Vallarta, Ordaz, Mexico (PVR)
    • Punta Cana, Dominican Republic (PUJ)
    • Rome, Leonardo da Vinci Int'l (Fiumicino), Italy (FCO)
    • San José, Juan Santamaría Int'l, Costa Rica (SJO) *
    • Santiago, Arturo Merino Benitez, Chile (SCL)
    • Sao Paulo, Guarulhos Int'l, Brazil (GRU) *
    • Seoul, Inchon Int'l, Republic of Korea (South Korea) (ICN) *
    • Shanghai, Pu Dong, China (PVG) *
    • Shannon, Ireland (SNN)
    • St Lucia, Hewanorra, Saint Lucia (UVF)
    • Sydney, Kingsford Smith, Australia (SYD) *
    • Tel Aviv, Ben Gurion Int'l, Israel (TLV)
    • Tokyo, Narita, Japan (NRT) *
    • Zurich, Flughafen Zürich-Kloten, Switzerland (ZRH)
    * You may complete Web Check-in from this city. Security regulations require that your boarding pass be issued at the Airport. You will be provided with a check-in confirmation at the end of the transaction.
  • With or without baggage; and
  • Within the 24-hour period prior to departure; and
    • At least one hour before departure for flights within Canada;
    • At least 1.5 hours before departure for flights between Canada and the USA; and
    • At least two hours before departure for flights between Canada and other countries.
    • If you have a connecting flight, you may check-in for all your flights at the same time. Please note, however, that online check-in becomes available 24 hours prior to your final connecting flight's departure.

You can use Web Check-in to:

  • Select a seat.
  • Check your baggage.
  • Standby for an earlier flight.
  • Standby for upgrades (if eligible).
  • Make a same-day change to your ticket (if eligible).
  • Review and change a frequent flyer number (e.g., Aeroplan, United Mileage Plus) already on your reservation file, or add one.
  • Cancel check-in (must be completed within the same time frame that Web/Mobile Check-in is available).
  • Cancel check-in cannot be completed if baggage tags have already been issued.
  • Receive an electronic boarding pass on your cell phone or PDA (personal digital assistant such as Blackberry or Treo) on select flights. Learn more.
Note: Passengers are responsible for arriving at the designated departure gate before the boarding time specified on the boarding pass. Failing to meet this deadline may result in the reassignment of any pre-reserved seats, the cancellation of reservations, and/or ineligibility for denied boarding compensation. The aircanada.com Web Check-in process will issue a boarding pass that can be printed on a home or office printer. If, for whatever reason, you are unable to print your boarding pass, you must print your boarding pass once you arrive at the airport by using a self-service check-in kiosk or by seeing an Air Canada agent at the check-in counter. If your reservation contains a special request (e.g., request for a wheelchair, medical assistance, unaccompanied minor assistance, etc.), you must check in with an Air Canada agent at the check-in counter.

When starting Web Check-in, please have the following information on hand:
  • The credit card used to purchase your electronic ticket, or
  • The Aeroplan number included in your reservation, or
  • The booking reference number (either a six-digit Air Canada reference number or the booking reference number provided by your travel agent), and
  • Your Passport and any other required travel documents, including your address in the U.S. if traveling to the United States.
If you are unable to travel, or if you are not able to cancel your check-in, please call your travel agent or Air Canada at 1-888-247-2262 after flight departure time.

Web Check-in for Groups

You may check-in up to 9 passengers at a time. Be sure you have all of the following information and identification on hand:
  • The credit card used to purchase the tickets, or
  • The Aeroplan number included in the reservation, or
  • The booking reference number (either a six-digit Air Canada reference number or the booking reference number provided by your travel agent), and
  • The first and last names of all passengers (entered individually for security purposes)
  • The total number of bags to check for each passenger
  • APIS information for travel to Canada, to/from the U.S. and other countries:
    • Gender, date of birth, nationality and country of residence
    • Travel document or passport number, country of issue and expiry date
    • Destination address in the U.S. (if applicable)

At the airport

Please bring the boarding pass printed from aircanada.com Web Check-in, along with your photo identification and your electronic ticket receipt or paper ticket.

If you have NO bags to check:
  • Go straight to security and present the boarding pass;
  • Proceed to your departure gate.
If you DO have bags to check:
  • Present your boarding pass to an agent at the designated Baggage Drop-off position or at the Air Canada check-in counter at least one hour prior to departure for flights within Canada and at least 90 minutes prior to departure to/from other international destinations including the United States. Note that baggage will not be accepted if you arrive at the counter after this time.
  • You may check baggage up to four hours prior to departure from destinations in Canada and the U.S. and up to three hours prior to departure from other destinations.
  • Save time by printing your own baggage labels at the self-service kiosks in Montreal, Toronto and Vancouver.