Check in for your flight

Start your journey off right by checking in online or on your mobile device, from the comfort of your home or office.

If you’d rather wait until you get to the airport, you can always use our convenient self-service kiosks.

Whichever option you choose, make sure you have your travel documents as well as your booking reference or Aeroplan/Star Alliance number handy.

Web

  • Check in from 24 hours before your flight* and purchase your travel options.
  • Print your boarding pass at home or at an airport kiosk, or have it sent to your mobile device.
  • Tag any checked bags at an airport kiosk then proceed to Baggage Drop-off.
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Mobile

  • Check in from 24 hours before your flight* and purchase your travel options.
  • Receive your boarding pass on your phone by email or SMS, or print it at an airport kiosk.
  • Tag any checked bags at an airport kiosk then proceed to Baggage Drop-off.

Airport kiosk

  • Check in from 12 hours before your flight and purchase your travel options**
  • Print your boarding pass or have it sent to your mobile device.
  • Tag any checked bags then proceed to Baggage Drop-off.

What you need to know

About the 24-hour and 12-hour rule

Always consider the local time of the airport from which your last flight in or out departs. Here’s an example of what this means.

If you’re using an airport kiosk and you have bags to check, you can check-in:
  • Beginning 4 hours before your flight within Canada or between Canada and the U.S.
  • Beginning 3 hours before your international flight

Check-in and baggage drop-off deadlines

You’ll need to have checked in, obtained your boarding pass and deposited all checked baggage at the Baggage Drop-off counter:

  • at least 45 minutes before departure for flights within Canada*;
  • at least 60 minutes before departure for flights between Canada and other countries (including the U.S.)
  • at least 75 minutes for flights to/from Tel Aviv, Israel
  • at least 90 minutes for flights to/from Caracas, Venezuela

Halifax International Airport offers self-service baggage drop-off for all passengers.

* 20 minutes for flights departing from Toronto’s city airport (YTZ)

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Airports where Web and mobile check-in are available

When you fly on Air Canada, Air Canada rouge or Air Canada Express, you can check in online or on your mobile device when departing:

If your flight is operated by another airline, you’ll need to check in with them.

Where to find our self-service check-in kiosks

Here’s a list of airports where our self-service check-in kiosks are located.

Web, mobile and kiosk check-in options

When you check in online, on your mobile device, or at an airport kiosk you can:

  • Purchase your standard or Preferred seat
  • Indicate the number of bags you’re checking in and pay any baggage fees.
  • Make a same-day change or stand by for an earlier flight (if eligible)
  • Request an upgrade using your eUpgrade credits or Add-ons (when available)
  • Purchase a last minute upgrade (when available)
  • Add, renew or change your Aeroplan or other frequent flyer number
  • Have your boarding pass sent to your mobile device. More
  • Access Air Canada’s Delayed and Cancelled Flight Service if your flight has been affected by severe weather

From 24 hours before departure, until the check-in deadline, you can also use the online or mobile check-in option to cancel your check-in, provided you did not print any bag tags.

When to check in with an airport agent

The following customers will need to check in with an airport agent:

  • Children travelling with our Unaccompanied Minor service
  • Customers requiring medical assistance, the use of a wheelchair or whose reservation contains a special request
  • Passengers travelling with a pet in the cabin or the baggage compartment