Delayed Flights and Cancellations

Delayed and cancelled flight service

When an Air Canada, Air Canada rouge or Air Canada Express flight (operated by Jazz) is cancelled or is expected to be delayed due to severe weather, you can use our Delayed and Cancelled Flight Service to search for another flight or cancel your remaining flight(s) online. The service provides the same availability and options on Air Canada, Air Canada rouge and Air Canada Express flights as our airport or call centre representatives. During severe weather conditions, the next available flight may be several days away.

How does the online tool work?

If Air Canada advises you that your flight has been cancelled, or if severe weather conditions are expected to bring about a flight delay or cancellation, you can access the service online using your booking reference number and passenger last name.

If your flight has in fact been delayed or cancelled, the service will advise you, in many cases, that we have already rebooked you on an alternate flight, thus minimizing disruptions to your travel plans. You will then be able to:

  • View your new flight details (if you've been rebooked) and check in if your flight is eligible for online check-in,
  • Search for another flight to your destination (no change fee will apply), or
  • Cancel your remaining flights altogether.

If your flight has been delayed or cancelled, you'll also be provided with a link to the service when you check in for your original flight via the Web, your mobile device or at an airport kiosk.

Because flight disruptions are never easy on anyone, we invite you to learn what else you can do when your flight is delayed or cancelled.

Who can use the tool?

You can access the online tool at any time to see if a flight has been delayed or cancelled, provided you have the booking reference number and passenger last name handy.

If your booking is eligible, you can then make changes online or cancel your remaining flights. However, some bookings can't be changed or cancelled using the online tool, and you'd need to call Air Canada Reservations or talk to an Air Canada airport agent. For instance, the following bookings aren't eligible:

More FAQs

To retrieve your booking information, you'll need to provide your booking reference number and a passenger last name.

If you then want to change or cancel your booking, in order to protect your personal information, the tool will require that you authenticate yourself. You'll need to enter the payment card number used to purchase the original booking, or your Aeroplan number and password.

Depending on where you've made your booking, your Aeroplan number or payment card number may not be stored in your booking information and you will need to contact Air Canada Reservations to make changes to your booking.
Not necessarily. We'll make every effort to find you a replacement flight to your destination, but that may not always be possible. If we are unable to offer you alternate flight arrangements, we'll let you know, and you'll be able to use the tool to search for another flight that may meet your needs, or cancel your remaining
flight(s).
If you choose to cancel your remaining flight(s) using the online tool, you will be able to retain the value of your ticket for future travel. Learn more about our refund options.

If you'd prefer to get a refund, you may cancel your flight using the online service; however you will need to contact Air Canada Reservations within 7 days to process the refund.
Not necessarily. If there are no longer any seats available in Executive Class, the tool will rebook you in Economy class. You'll then have three options:
  • Keep the new flight and travel in Economy Class. If you choose this option, you can obtain a refund for the fare difference by contacting Air Canada's Refund Services.
  • Search for an alternate flight to your destination (no change fee will apply).
  • Cancel your remaining flights altogether.
We've put a few safeguards in place to avoid any confusion for passengers travelling with checked baggage. For instance:
  • The tool won't allow you to change or cancel your itinerary if you've already printed baggage tags and/or checked your bags for your original flight. It will instruct you to see an Air Canada airport agent for assistance.
  • If the tool has rebooked you on a new flight and you already checked your bags for your original flight, the tool will only allow you to check in for your new flight after you've reclaimed your bags from your original flight. It will instruct you to see an Air Canada airport agent for assistance.
  • If your original flight is cancelled after you checked your bags for your original flight, and you end up not travelling at all (e.g. we can't find a replacement flight for you), the tool will remind you to reclaim your bags before leaving the airport.
If you're travelling on a codeshare flight, operated by another airline, please contact the carrier directly. The operating carrier is responsible for flight delays and cancellations that occur within 48 hours of departure.