Request an upgrade online
Use your 2009 Air Canada Upgrade Certificate and enjoy the comfort and extra space of Executive First and Executive Class. You can easily request your upgrade online for any Air Canada or Jazz flight*.
2009 Air Canada Upgrade Certificates are valid for travel until February 28, 2010. You will need to present your valid certificate to the agent at time of airport check-in or at the boarding gate. All upgrades are subject to the terms and conditions on the certificate.
How to request your upgrade online
Ensure that you have your Air Canada upgrade certificate on hand and that you are within the permitted booking period. The "Request an Upgrade" link will appear when all conditions governing the use of the certificate are met.
At time of booking:
- Click on the "Request an Upgrade" link in right hand corner of the booking details page;
- A red "UPGRADE" button will appear for all flights that are eligible for an upgrade;
- Enter the last seven digits indicated on the certificate for validation;
- You will have the option to waitlist for flights that cannot be confirmed immediately;
- A confirmation email will be sent if your upgrade request has been successful;
- Please verify your booking later if you have flights waitlisted for an upgrade.
If you have completed your booking:
- From the Manage my Bookings page, retrieve your flight booking in one of two ways;
- Sign in to access all your bookings with your Aeroplan number and password, or;
- Access a single flight booking with your booking reference number;
- Click on the "Request an Upgrade" link in the top right-hand corner of the page;
- A red "UPGRADE" button will appear for all flights that are eligible for an upgrade;
- Enter the last seven digits indicated on the certificate for validation;
- You will have the option to waitlist for flights that cannot be confirmed immediately;
- A confirmation email will be sent if your upgrade request has been successful;
- Please verify your booking later if you have flights waitlisted for an upgrade.
You will need to make a new upgrade request at the airport if your request has not been confirmed prior to check-in.
Eligibility:
You can request your upgrade online if you:
- Hold a valid 2009 Air Canada Upgrade Certificate;
- Meet the criteria as per the terms and conditions on the certificate;
- Have made or will make your booking at aircanada.com;
- Have a booking with up to two (2) passengers;
- Are travelling on an Air Canada or Jazz operated flight;
You must call
Air Canada Reservations if:
- You hold a purchased upgrade certificate (Rapidair or Canada-U.S.A.);
- Your booking was not made at aircanada.com;
- Your booking has more than two (2) passengers;
- Your booking was made using Flight Pass credits.
Changes and Cancellations:
- Change restrictions apply as per the original fare type/booking class;
- You can make online changes to bookings with a flight for which an upgrade has been waitlisted but not confirmed;
- You'll need to call Air Canada Reservations to change or cancel a booking for which an upgrade has been confirmed;
- Please note that fares available online are not necessarily available through the Call Centre.
Upgrade certificates are not valid on Air Canada codeshare flights operated by other airlines and charter flights.
