Customers with special needs
Most aircraft have facilities which are accessible to customers with disabilities. Door handles and locks, grab bars, soap dispensers, faucets, flush controls and call buttons are designed to be operable with minimal single effort.
Although washrooms on most aircraft are fully accessible to passengers using the on-board wheelchair, please note that not all Air Canada Express (operated by Jazz) and Tier 3 carrier aircraft have an on-board wheelchair able to access the plane's washrooms. If this is an important consideration for you, please contact Air Canada Reservations for assistance in arranging travel on a flight with a wheelchair-accessible washroom.
View our Fleet page for more information on Air Canada and Jazz aircraft configuration.
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