Customers with special needs
View specific special seating information as it applies to itineraries between Canada and the United States.
For travel within Canada, customers who require extra seating because they are disabled by obesity or because they must accommodate another disability may request the service free of charge on:
To request extra seating at no extra charge, medical approval is required:
Extra seating is not available:
View our Fleet page for more information on Air Canada and Air Canada Express aircraft configuration.
More about extra seating
Customers who are not eligible for a free extra seat have the option to purchase one for comfort by contacting Air Canada Reservations.
No advance seat selection is permitted when requesting extra seating. Seats are assigned manually in advance of flight by the Air Canada Medical Services desk with the purpose of accommodating your disability.
When requesting an extra seat, a single reservation and ticket are required in the name of the person travelling. Duplicate bookings under the same name are not permitted, nor are identical bookings made under different names or pseudonyms.
By contacting Air Canada Reservations, you can request a seat:
Advance notice for special seating
Although no medical approval is required, you must provide at least 48 hours' advance notice (72 hours for certain destinations) when requesting special seating.
View specific information for itineraries between Canada and the United States.
If you did not pre-select your seat when you made your reservation, but require special seating accommodations, please contact Air Canada Reservations.
If you are flying on a codeshare flight (operated by another carrier), Air Canada cannot guarantee special or extra seating. Please contact either the operating carrier directly, or Air Canada Reservations, who will make every reasonable effort to fulfill your special seating needs.
|Book Travel||Manage My Bookings||Special Offers||Information & Services||Miles & Privileges||Business|