Customers with special needsVisually and/or hearing impaired customers
If you are visually impaired, our cabin crew will provide you with special attention, even if you are accompanied by an attendant and/or a service animal. Our crew will:
- Make periodic inquiries about your needs and attend to them;
- Assist in unwrapping foods and beverages, describe the food and its location on the tray;
- Accompany you between your seat and the lavatory.
If you are visually impaired and travelling with a service animal such as a seeing-eye dog, you may be seated in an International Business Class provided the animal travels under the Suite's footstool and/or seat at all times.
Visually and hearing impaired customers
Specific requirements apply to itineraries between Canada and the U.S.
For all other itineraries, you must travel with an attendant if you are affected by both severe hearing and severe vision impairments that you cannot establish adequate means of communication with onboard personnel to allow for the transmission of the required safety briefing and to enable you to assist in your own evacuation of the aircraft in case of an emergency.
However if you have both a hearing and vision impairment with only residual hearing or vision and wish to travel without an attendant, medical approval is required.
For more information, contact Air Canada Reservations.
Safety briefing in alternate format
In addition to an individual safety briefing provided by a crew member prior to flight departure, flight attendants on all aircraft will also offer Braille and large print safety cards for passengers who are blind or have a visual impairment.
Tactile Audio Selection Templates
Tactile audio selection templates are available on Air Canada and Jazz flights that have flight entertainment systems (except Embraer). They are designed to assist visually impaired customers who wish to use the in-flight audio entertainment system. You may request your template on board.
TDD - Reservations
If you have a Telecommunications Device for the Deaf (TDD), in Canada and the United States call 1-800-361-8071 toll free.
If you are a passenger with special needs and you plan on travelling in an International Business Class, please contact Air Canada Reservations whenever booking travel for full information on safety precautions.