Customers with special needsBattery-powered mobility aids

Important: This section does not apply to portable battery-powered medical devices such as CPAP or Personal Oxygen Concentrators

The information below applies to you if you are travelling with a battery-powered mobility aid such as a wheelchair or scooter.

Electric wheelchair/scooter information form

If you are travelling with a battery-powered mobility aid (e.g. wheelchair or scooter), please complete and print two copies of our online Powered Mobility Aid Information Form (PDF file, 137 KB):

If you do not feel comfortable printing and completing the form from home, you may request a form at the airport and complete it there. If possible, bring a picture of your mobility aid so that it can be attached to the form.

Powered Mobility Aid Information Form (PDF file, 137 KB)

Cargo door size restrictions

Battery-powered wheelchairs must be loaded and stowed upright. The height and width of the wheelchair must not exceed the maximum height and width of the cargo hold door, per aircraft type.

Not all battery-powered wheelchairs fit through the cargo hold door of every one of our aircraft. If you’re travelling with your own battery-powered wheelchair, we invite you to view some of the maximum cargo door dimensions on our smaller aircraft.

We also strongly recommend that you contact Air Canada Reservations in advance to provide the dimensions of your wheelchair for verification purposes. We will make every effort to accommodate your wheelchair: this may include changing your booking so that you are travelling on an aircraft with a cargo door large enough for your wheelchair. Please note that for operational reasons, the aircraft type may change without notice.

Disassembly/reassembly

Some battery-powered mobility aids require disassembly. Whenever possible, bring along:

Batteries

Although most major airlines accept wheelchairs operated by non spillable batteries, policies for spillable batteries vary from one carrier to another. If you are travelling on a codeshare flight, you can learn more about the specific policies of Air Canada’s codeshare partners by visiting their websites.

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