Customers with special needs
Battery-powered mobility aids

Important: This section does not apply to portable battery-powered medical devices such as CPAP or Personal Oxygen Concentrators

The information below applies to you if you are travelling with a battery-powered mobility aid such as a wheelchair or scooter.

Electric wheelchair/scooter information form

If you are travelling with a battery-powered mobility aid (e.g. wheelchair or scooter), please complete and print two copies of our online Powered Mobility Aid Information Form (PDF file, 137 KB):

  • Affix a copy of the form to your mobility aid. It will serve as a useful handling guide.
  • Keep the other copy for yourself and have it available in case the one affixed to your mobility aid comes off and gets lost.

If you do not feel comfortable printing and completing the form from home, you may request a form at the airport and complete it there. If possible, bring a picture of your mobility aid so that it can be attached to the form.

Powered Mobility Aid Information Form (PDF file, 137 KB)

Aircraft size restrictions

Battery-powered wheelchairs must be loaded and stowed upright. The height and width of the wheelchair must not exceed the maximum height and width per aircraft type.

Not all battery-powered wheelchair models fit in the cargo hold of all our aircrafts due to height and width restrictions. If you are travelling with your own battery-powered wheelchair, we invite you to view some of the maximum dimensions for our smaller aircraft and strongly recommend that you contact Air Canada Reservations in advance to provide the dimensions of your wheelchair for verification purposes. Please note that for operational reasons, the aircraft type may change without notice.

Disassembly/reassembly

Some battery-powered mobility aids require disassembly. Whenever possible, bring along:
  • any instructions that could help us with the disassembly and re-assembly of your battery-powered mobility aid, should such manipulations be required.
  • the tools normally used to disassemble/reassemble your mobility aid.
    • We invite you to print and bring along the Canadian Air Transportation Safety Association’s (CATSA) list of mobility aids and medical items that are permitted through airport security checkpoints. Included in this list are the tools used to disassemble/reassemble a mobility aid.

Batteries

  • We must inspect the battery label to verify if it is spillable or non-spillable. Our handy guide can help you determine your battery type (PDF file, 314 KB).
  • We may need to remove and pack batteries separately if:
    • your mobility aid is powered by spillable batteries and we must tilt it while loading or stowing due to the size of the aircraft, or
    • the battery is not secured to your mobility aid.

Although most major airlines accept wheelchairs operated by non spillable batteries, policies for spillable batteries vary from one carrier to another. If you are travelling on a codeshare flight, you can learn more about the specific policies of Air Canada’s codeshare partners by visiting their websites.