Customers with special needsBattery-powered mobility aids
Important: This section does not apply to portable battery-powered medical devices such as CPAP or Personal Oxygen Concentrators
The information below applies to you if you are travelling with a battery-powered mobility aid such as a wheelchair or scooter.
Electric wheelchair/scooter information form
If you are travelling with a battery-powered mobility aid (e.g. wheelchair or scooter), please complete and print two copies of our online Powered Mobility Aid Information Form (PDF file, 137 KB):
- Affix a copy of the form to your mobility aid. It will serve as a useful handling guide.
- Keep the other copy for yourself and have it available in case the one affixed to your mobility aid comes off and gets lost.
If you do not feel comfortable printing and completing the form from home, you may request a form at the airport and complete it there. If possible, bring a picture of your mobility aid so that it can be attached to the form.
Powered Mobility Aid Information Form (PDF file, 137 KB)
Cargo door size restrictions
Battery-powered wheelchairs must be loaded and stowed upright. The height and width of the wheelchair must not exceed the maximum height and width of the cargo hold door, per aircraft type.
Not all battery-powered wheelchairs fit through the cargo hold door of every one of our aircraft. If you’re travelling with your own battery-powered wheelchair, we invite you to view some of the maximum cargo door dimensions on our smaller aircraft.
We also strongly recommend that you contact Air Canada Reservations in advance to provide the dimensions of your wheelchair for verification purposes. We will make every effort to accommodate your wheelchair: this may include changing your booking so that you are travelling on an aircraft with a cargo door large enough for your wheelchair. Please note that for operational reasons, the aircraft type may change without notice.
Disassembly/reassemblySome battery-powered mobility aids require disassembly. Whenever possible, bring along:
- any instructions that could help us with the disassembly and re-assembly of your battery-powered mobility aid, should such manipulations be required.
- the tools normally used to disassemble/reassemble your mobility aid.
- We invite you to print and bring along the Canadian Air Transport Security Authority (CATSA) list of mobility aids and medical items that are permitted through airport security checkpoints. Included in this list are the tools used to disassemble/reassemble a mobility aid.
- We must inspect the battery label to verify if it is spillable or non-spillable.
- We may need to remove and pack batteries separately if:
- your mobility aid is powered by spillable batteries and we must tilt it while loading or stowing due to the size of the aircraft, or
- the battery is not secured to your mobility aid.
Although most major airlines accept wheelchairs operated by non spillable batteries, policies for spillable batteries vary from one carrier to another. If you are travelling on a codeshare flight, you can learn more about the specific policies of Air Canada’s codeshare partners by visiting their websites.