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Welcome to the world of electronic ticketing -
the time-saving, 'ticketless' way to travel!
Electronic ticketing, also known as e-ticketing, makes your entire travel experience easy, safe and efficient. With an e-ticket, all your ticket information remains safely stored in our computer system until you arrive at the airport.
E-ticketing also allows you to access your ticket information anytime should you wish to view, change or cancel your reservation.
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Here's how it works:
- Book, pay and issue your electronic ticket(s) on www.aircanada.com for any eligible itinerary or ask your travel agent for an e-ticket. Please note that all online booking transactions must be completed at least two hours before departure.
- Have your itinerary/receipt e-mailed, faxed, mailed or issued to you in person and have it with you at the airport for security and customs-immigration purposes;
- Use your e-ticket to reserve an assigned seat or to check in using Air Canada’s convenient self-service Web Check-In or Express Check-In Kiosks, or present a copy of your itinerary/receipt and appropriate ID to an agent at the Air Canada check-in counter.
- Reserve an assigned seat;
- Tickets may be purchased up to one hour before departure;
- All matters involving Upgrade certificates, excess baggage and other special services will be processed as usual.
Eligible electronic ticket destinations
Electronic ticketing is now available throughout Canada and most of our transborder and international destinations. Select your destination from the sub-menu below to discover if your next flight experience can be electronic.
For additional information regarding our destinations, contact your local travel agent or visit the Contact Us section for the address of your local Air Canada ticket office.
Day of travel
Make sure you have your itinerary/receipt, the credit card used to purchase the ticket and/or valid photo I.D. and all necessary travel documents. The name on the photo I.D. must match the name on the itinerary/receipt.
Domestic flights
Whether or not you have bags to check:
- Register by using our convenient self-service Web Check-In or Express Check-in kiosks or by presenting a copy of your itinerary/receipt and appropriate ID to an agent at the Air Canada check-in counter to receive your boarding card;
- Check your bags at the Express Baggage Drop-off or at the regular Air Canada Check-in counter;
- Clear security and proceed directly to your boarding gate;
or
- Use your itinerary/receipt and appropriate ID to clear security and proceed to your boarding gate;
- Present your itinerary/receipt and credit card used to purchase the ticket and/or photo I.D. or Frequent Flyer card and receive your boarding card;
You are now ready to board!
Transborder and international flights
Whether or not you have bags to check:
- Register by using our convenient self-service Web Check-In or Express Check-in kiosks or by presenting a copy of your itinerary/receipt and appropriate ID to an agent at the Air Canada Check-in counter to receive your boarding card;
- Check your bags at the Express Baggage Drop-off or at the regular Air Canada Check-in counter
- Proceed to customs and immigration with your itinerary/receipt, boarding card and appropriate ID. If you are travelling to the United States, you must fill out and present the U.S. Immigration card to U.S. Customs officials.
- Proceed to security and then to your boarding gate
Electronic ticket partners
With the implementation of Interline Electronic Ticketing (IET), passengers travelling on more than one airline can travel with one single electronic document. Air Canada currently offers Interline e-tickets with most of its Star Alliance partners as well as many other carriers, thus offering its customers a global, seamless Star E-ticket product.
Star Alliance Interline E-Ticket Partners
- CA Air China
- NZ Air New Zealand
- NH All Nippon Airways
- OZ Asiana Airlines
- OS Austrian Airlines
- BD British Midland
- LO Lot Polish Airlines
- LH Lufthansa
- SK Scandinavian Airlines
- FM Shanghai Airlines
- SQ Singapore Airlines
- SA South African Airways
- JK Spanair
- LX Swiss International Airlines
- TP Tap Portugal
- TG Thai Airways
- UA United Airlines
- US US Airways
Non-Star Interline E-Ticket Partners
- JP Adria Airways
- AM Aero Mexico
- SU Aeroflot Russian Airlines
- PZ Aereos Del Mercosur
- YN Air Creebec
- AF Air France
- AI Air India
- JM Air Jamaica
- MK Air Mauritius
- AP Air One
- TN Air Tahiti Nui
- AS Alaska Air
- AZ Alitalia
- HP America West
- AA American Airlines
- AV Avianca
- JV Bearskin Airlines
- BG Biman Bangladesh Airlines
- KF Blue One
- BA British Airways
- BW Caribbean Airways
- CX Cathay Pacific
- KX Cayman Airlines
- 5T Canadian North
- 9M Central Mountain Air
- CZ China Southern Airlines
- CO Continental
- OU Croatia Airlines
- OK Czech Air
- DL Delta Airlines
- KA Dragonair
- MS EgyptAir
- EK Emirates
- ET Ethiopian Air
- BR Eva Airways
- 7F First Air
- GF Gulf Air
- IB Iberia
- FI Icelandair
- IR Iran Air
- JL Japan Airlines
- 9W Jet Airways
- KQ Kenya Airlines
- KL KLM
- KE Korean Airlines
- KU Kuwait Air
- LR Lasca
- 4M Lan Argentina
- LA Lan Chile
- XL Lan Ecuador
- LP Lan Peru
- MH Malaysian Airlines
- MA Malev Airlines
- MX Mexicana
- ME Middle East Airlines
- NW Northwest Airlines
- PR Philippine Airlines
- QR Qatar Airways
- QF Qantas Airways
- RJ Royal Jordanian
- SV Saudi Arabian Airlines
- UL SriLankan Airlines
- TA TACA
- JJ Tam Linhas Aereas
- TK Turkish Airlines
- VN Vietnam Airlines
- VS Virgin Atlantic Airways
- WF Wideroe
Electronic ticket frequently asked questions
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