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Air Canada provides reduced bereavement fares for those who need to fly due to the death or imminent death (e.g., the patient is in intensive care, has suffered a heart attack, is in the final stages of cancer, has been in a serious accident, etc.) of an immediate family member.
Please note, these special fares represent a fixed discount off specific, unrestricted, full fares on certain international routes only, no other discount applies. In many instances, a lower-priced fare may be found by shopping online at aircanada.com. Bereavement fares are intended to provide maximum flexibility for passengers who must travel during a time of family emergency but are not necessarily the lowest fares available.
Bereavement Fares are not offered for:
- travel within Canada
- travel to/from the U.S.
- travel to/from Hong Kong
How to reserve
Family members can book Bereavement Fares by calling Air Canada Reservations. Please provide the name of the family member, telephone number, and address of the hospital, attending physician, or funeral home and funeral date. Please give the Air Canada Agent the reference number CIC*160/33, or ACP #671717
To receive Bereavement Fares at the airport counter, before you fly, family members are required to present a copy of the death certificate or a letter from the attending physician clearly defining the imminent death of the family member. If this is not possible, they can apply for a Bereavement Travel Refund after travel is complete. Maximum stay permitted 30 days.
Refunds after travel is completed
When applying for a refund, please submit a completed Compassionate Travel Form (available from an Air Canada ticket counter at the airport), a copy of the Death Certificate or Funeral Director's Statement, original boarding passes and original passenger tickets.
Refund applications must be made within 90 days of bereavement; you can make your application in person at any Air Canada or Air Canada Jazz ticket counter, or by mail to:
Air Canada, Refund Services, P.O. Box 6475,
Winnipeg, Manitoba, R3C 3V2.
Eligibility
Travellers eligible for Air Canada Bereavement Fares are the deceased's: spouse (includes common law as well as same sex partners), child (includes adopted / step / grand / great grand), parent (includes step / grand / great grand / in-law / common law in-law), daughter, son, father, mother (includes legal / in-law / common law in-law), brother, sister (includes step / half / in-law / common law in-law), aunt, uncle, niece, nephew (includes those of spouse and common law spouse), legal guardian (with proof of judgement) and spouse of legal guardian.
*All above include in-laws of same sex partner.
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