Services:

Our Concierge Agents are available to assist you with:

• Travel and airport related matters;
• Special requests, such as hotel or restaurant reservations, special in-flight meals and entertainment; and
• Additional support if ever your travel plans are disrupted.

And because they enjoy a direct link to concierge guilds in cities around the world, Concierge Agents are able to assist premium customers with ticketing, connections, upgrades and baggage handling.

Concierge Agents are also immediate resources for personal needs and last-minute arrangements, such as hotel and restaurant bookings, theatre ticket reservations and limousine service or any other special needs Altitude Super Elite 100K and Executive First customers may have.

Air Canada is a corporate member of Les Clefs d'Or Canada. Joining Les Clefs d'Or, whose motto is ‘service through friendship', has opened up a world of contacts for our Concierge Agents. As Professional Affiliate members along with 4,000 hotel concierges in 32 countries worldwide, accurate information on major cities around the globe is always just a phone call way.