Forgot something at the airport? Follow the steps below to find out how we can help.
Step 1
Report
If you lost an item in a dedicated Air Canada area of the airport (e.g. a Maple Leaf Lounge, the desk of a gate with permanent exclusive Air Canada signage) or on an Air Canada flight, please complete our Chargerback lost item formExternal site which may not meet accessibility guidelines and/or language preferences..
Please provide as many details as you can about your lost item such as the brand, colour, size, serial number or distinguishing characteristics. For electronic devices, providing login or password information can also help us determine if a found item is yours.
IMPORTANT: If you lost an item in a public area of the airport (e.g. washroom, security checkpoint, restaurant or general boarding area), please contact that airport’s Lost and Found department.
Step 2
Processing
Once you've submitted your lost item form, we’ll send you a confirmation email with a tracking number.
Step 3
Making it right
If we find your lost belonging, we’ll send you an email with instructions on how to get it back. We'll also get back to you if we are not able to find it.
IMPORTANT: Air Canada offers our Lost and Found service on a courtesy basis and is not liable for any missing property.
Frequently asked questions
I lost my passport. What should I do?
If you lost your passport, you’ll need to advise your passport office or consulate immediately.
All passports found at an airport are turned over to the local Customs Office, or to Airport Security at the airport where they’re found.
I lost my ticket. What should I do?
If you've lost a ticket issued by Air Canada, please reach out to us directly. If your ticket was not issued by Air Canada, contact the ticket issuer, your travel agent or the ticket-issuing airline.