Limits of Liability

For travel wholly between points in Canada, liability for the loss or delay of, damage to, or delay in the delivery of baggage is limited to $1,500 CAD per passenger unless a higher value is declared in advance and additional charges are paid. Please note that only one passenger may file a claim per bag.

If your international travel (including domestic portions on international travel) is subject to the Warsaw Convention, liability is limited to approximately $20 USD (20 EUR) per kg per passenger for checked baggage, and approximately $400 USD (400 EUR) per passenger for unchecked baggage.

If your international travel (including domestic portions on international travel) is subject to the Montreal Convention, Air Canada, Air Canada Express and Air Canada rouge in respect of destruction, loss of, or damage or delay to baggage is limited to 1,131 Special Drawing Rights (approximately EUR 1,357; US $1,663) per passenger, in most cases.

Subject to the provisions of the Montreal Convention and the Warsaw Convention, as well as the provisions of its applicable tariffs, Air Canada, Air Canada Express and Air Canada rouge may refuse carriage of property in checked luggage that is not suitable for transportation, such as fragile or perishable items and may refuse to carry valuable items (a valuable is deemed to be any item whose value is $ 1,000 CAD or more, per Kilogram or $1 CAD per gram).   Air Canada, Air Canada Express and Air Canada rouge may refuse claims based on the inherent nature of an item (e.g. its perishable nature), or for loss or delay of unsuitably or inadequately packed items, to the extent that the destruction, loss or damages resulted from the inherent defect, quality or vice of the baggage, or, in the case of delay, that the carrier, its agents, and servants took all measures that could reasonably be required to avoid the damage, or that it was impossible to take such measures.