What's New!

Self-service tips for a smooth summer travel experience

June 1, 2012

With the busy summer travel season upon us, we'd like to offer you some time-saving tips for a smooth travel experience.

Stay informed

  • Stay current with any travel advisories for your destination.
  • Check the status of departing and arriving flights:
    • online or using your mobile device, or
    • by calling the Air Canada flight status line, toll free, at 1-888-422-7533; TTY (Hearing Impaired): 1-800-361-8071.
  • Register with our mobile notification services and receive flight delay and cancellation information directly on your mobile device or via e-mail, all in real time.

Check in early

Check in online or on your mobile device at any time within 24 hours of departure and take advantage of many options including changing your seat assignment and selecting the number of bags you want to check.
  • Access mobile check-in through mobile.aircanada.com by clicking on the check-in option on your mobile device.
    • Once you've completed your check-in, you'll receive an electronic boarding pass or check-in confirmation on your mobile device.
  • Download our free Air Canada Blackberry App or iPhone App and you can:
    • retrieve your electronic boarding pass,
    • track flight information in real time,
    • receive notification of itinerary changes and
    • get other details about Air Canada flights.
  • Make sure you get to the airport in advance of recommended check-in and boarding gate deadlines to avoid problems associated with summer travel congestion.

Travelling from Toronto Pearson to the U.S.?

Due to the increased volume of travel to the United States during the summer, the Greater Toronto Airport Authority (GTAA) asks that you arrive at the airport at least 3 hours ahead of your scheduled departure time - especially between 7:30 and 10 am. Please refer to the GTAA website for more information.

Be prepared

In the event of flight disruptions that may be caused by bad weather, you may be eligible to rebook your flight using our delayed and cancelled flight service.

Pack wisely

  • Store valuables (e.g. electronic devices, medication, car keys, money and important papers) in carry-on baggage and not in your checked bags.
  • Keep all gifts unwrapped for easier security inspection.
  • External baggage tags can become detached. Take a minute to download and print our Baggage ID card (24kb) and place a copy inside all of your bags.
  • The carry-on baggage allowance is:
    • one standard article 23cm x 40cm x 55cm weighing a maximum of 10 kg, and
    • one personal article 16cm x 33cm x 43cm weighing a maximum of 10 kg.
  • Your checked baggage allowance is determined by your fare, destination, date of travel and frequent flyer status.
  • Read useful tips for travel with young children, including our stroller policy, as well as important information on travelling with sports equipment.

Security measures for carry-on baggage

Government regulations stipulate that customers can only place a limited quantity of liquids, gel and aerosols items in carry-on baggage to pass through passenger screening points.

Have all documents in hand

  • All international travel requires a valid passport.
    • Other documents such as a visa may also be needed to enter your country of destination.
  • For travel within Canada, government-issued photo identification that includes date of birth and gender is mandatory for all passengers 18 years of age and older.
  • Government regulations require that the name provided in the flight reservation be exactly the same as it appears in the travel documentation.
  • In the case of children travelling outside Canada with only one parent, it may be necessary to present a legal document proving the other parent or guardian's consent that the child may leave the country. We invite you to contact the Department of Foreign Affairs and International Trade at 1-800-267-8376 to determine if such documentation is necessary.
  • Learn more about travel requirements and regulations.

Travelling to, from or via the U.S.?

  • The United States require that travellers provide additional Secure Flight information at least 72 hours before their flight or at time of booking.
  • All passengers, including Canadian and U.S. citizens, must present a valid passport when travelling by air between Canada and the United States.

All news...